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All Nippon Airways (ANA)


4.5 of 5 stars
675 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 375
    Excellent
  • 203
    Very good
  • 60
    Average
  • 23
    Poor
  • 14
    Terrible
Perfect flight

The staff was very attentive without being overbearing, the seat we comfortable for a red-eye... read more

5 of 5 starsReviewed 1 week ago
Eudoku
,
Chania, Greece
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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675 Reviews from our TripAdvisor Community

Write a Review

675 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Chania, Greece
Level Contributor
42 reviews
21 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was very attentive without being overbearing, the seat we comfortable for a red-eye flight, so i managed to sleet a couple of hours sleep. I ordered the International meal, which was very delicious and large in quantity. All in all a very good experience!I definable recommend ANN

North Asia Business Class Hong Kong - Tokyo
Helpful?
Thank Eudoku
Ahmedabad, India
Level Contributor
22 reviews
5 helpful votes
5 of 5 stars Reviewed 1 week ago

It was a long day before we reached the Airport. We were tired and were afraid that we might get a middle seat. We were surprised by the warm welcome by the ground staff, Literally surprised. During check in we had each 8kg extra than the allowance, we were afraid that we might have to throw the stuff, but, to...

More 
North Asia Economy Mumbai (Bombay) - Tokyo

Helpful?
Thank Mohammad Anas Q
New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Zero wait for security at JFK. Nice lounge with a good food and liquor spread and free Wi-Fi. Orderly boarding. Huge, incredibly well-designed seats. Great in-flight entertainment (don't miss the Japan travel shows, we got some great ideas from them!) The Japanese meal is unquestionably the best food I have ever eaten in the sky. Great wine and sake selection....

More 
International First Class New York City - Tokyo

Helpful?
Thank Brian K
Kota Kinabalu, Malaysia
Level Contributor
27 reviews
6 helpful votes
4 of 5 stars Reviewed 1 week ago

First time on a 787-8 jet. ANA's seating is adequate. A bit more leg room would have been nice. 7 hour flight and daytime flight. Service is what can be expected of a Japanese airline. No complaints and attentive cabin crew. Food is tasty and in flight entertainment had quite a good selection.

North Asia Economy Kuala Lumpur - Tokyo
Helpful?
Thank Johan A
Pearl City, HI
Level Contributor
24 reviews
39 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our family flew on ANA on our first trip to Japan and we were impressed. The flight attendants were attentive, the plane was clean, the food was delicious and there was a wide range of movies and fames to play. Most of all leg room and clean bathrooms. I would absolutely fly ANA again in the future.

International Economy Honolulu - Nagoya
Helpful?
Thank PearlCItyMama
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I booked to wrong flight from Tokyo to Osaka. I booked it for yesterday. But ANA changed it and let me fly today for free! Such a relief. Fast, efficient flight without issue. In status quo for the star alliance group.

Domestic Economy Tokyo - Osaka
Helpful?
Thank Namit S
Singapore, Singapore
Level Contributor
10 reviews
2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice airline with a great crew and amazing in-flight food. Plenty of water offered during the flight. Thumbs up to this airline. Travel with ANA if you can!

International Economy Singapore - San Jose
Helpful?
Thank slunecnice83
Bangkok, Thailand
Level Contributor
1,309 reviews
731 helpful votes
5 of 5 stars Reviewed 2 weeks ago

ANA is one of those special airlines that you hardly even mind a longer flight (in this case as a result of having to skirt a typhoon near Taiwan). Boarding smooth and efficient; fabulous smiling attentive flight attendants; more individual space in business class than any airline I've flown; sleeping pads and fully flat beds for excellent comfortable sleep. Food...

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Southeast Asia Business Class Tokyo - Bangkok

Helpful?
Thank Raintree_Thailand
Oxfordshire, United Kingdom
Level Contributor
12 reviews
14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Total dimensions for checked in baggage is 158cm. That is a very modest sized suitcase - contrast with JAL and BA's 203cm which is a sensible size. The penalty for exceeding these pathetic measurements: $200 Shame because the service and planes are great.

International Business Class London - Tokyo
Helpful?
Thank Russell N
Sydney, Australia
Level Contributor
12 reviews
12 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This was probably the worst plane trip They did get us there safely and they did not lose our luggage but that is about as far as my praise goes The seats were hard with minimal recline ,the entertainment system limited,the food was limited,the staff were pleasant but not friendly A very disappointing experience

International Economy Sydney - Tokyo
Helpful?
Thank Lisa K
See travel tips for airlines
“Measure your suitcase carefully or you could be in for a nasty shock at check-in.”
 of 5 stars 360russelln, 9 Jul 2016 | Read review
“It's a very long flight from the USA so if you can splurge just a bit I recommend a sleeping seat. Plenty of room and privacy.”
 of 5 stars Capecat01, 16 Jun 2016 | Read review
“Take a window seat- the view while landing in to Tokyo is good”
 of 5 stars dhananjaygokarn, 10 Jun 2016 | Read review
“Check out your seat selection on seatguru.com to make sure you get the best seat.”
 of 5 stars tottoro89, 9 Jun 2016 | Read review
“choose your own meal selection and do not seat near lavatory”
 of 5 stars MishaBun, 8 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About All Nippon Airways (ANA)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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