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American Airlines

79,282 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.079,282 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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79282Reviews
7993Photos
100Tips

Reviews
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Popular mentions
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Business traveler wrote a review Yesterday
2 contributions
Detroit - Sioux Falls
Domestic
Broken plane. Delayed flights lost bags. All understandable. Nobody to help or contact not acceptable. Live chat is AI garbage
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marina M wrote a review Yesterday
1 contribution
Dallas - Pensacola
Domestic
Horrible. Was supposed to leave at 4:50 pm. The pilot missed his ride to DFW. Claimed weather and his plane was diverted to Austin. (He should have caught an earlier flight) Had to get new crew as the one timed out. Boarded once and the had to get back off. It’s now
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa K wrote a review Yesterday
1 contribution
San Diego - Pensacola
Domestic
Never ever will we fly AA ever again. MU husband flies a lot. In the last week they have canceled flights with no other flights available. He is now stranded in Dallas because there are no flights until Monday and the other airlines are high priced for a Saturday.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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diony505 wrote a review Yesterday
Bern Mittelland District, Switzerland2 contributions
Philadelphia - Zurich
International
With American Airlines, everything feels cheap. The food sucks, the cutlery and the plates are all plastic. The amount of waste is incredible! And the cabin crew is more concerned with their social interactions (and doing that loudly) than with working the job. It was a
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Clare Topham wrote a review Yesterday
Derbyshire, United Kingdom81 contributions36 helpful votes
London - Raleigh
International
We paid a bit more, plus direct flight but well worth it. Great customer service . We would deff use again . Nothing was no trouble .
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Richard F wrote a tip Today
"If you can stretch to Premium its a good compromise between Economy and Business / First"
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Alec C wrote a tip Today
"The only way to have the best flight is to not book with American Airlines. "
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Business traveler wrote a tip Yesterday
"Use another airline"
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diony505 wrote a tip Yesterday
"Don't take a seat in the last 10 rows or so of the aircraft. The rear galley seemed to be the party room for the cabin crew. "
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Clare Topham wrote a tip Yesterday
"Book towards the back of the plane . Seats seemed in twos rather than in threes . "
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123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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