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American Airlines
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.079,711 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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79711Reviews
8077Photos
100Tips

Reviews
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Popular mentions
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sumthinew70 wrote a review 21 June
Seoul, South Korea6 contributions
New York City - Wilmington
Domestic
I started my journey in the Philippines. arrived in JFK had a long layover so I booked a hotel. came the next day for my flight to Charlotte only to find it would be delayed 2hrs so i would miss my connecting flight to Wilmington. No compensation no advance notice just this s
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cailean H wrote a review 21 June
1 contribution1 helpful vote
Albuquerque - San Antonio
Domestic
I fly almost twice a month for work. I am going on 10/10 flights with American Airlines being delayed or cancelled due to maintenance. The COO of this organization needs to reassess their maintenance of their aircraft. Until this gets fixed American Airlines will continue to
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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dja wrote a review 21 June
Vancouver, Canada75 contributions29 helpful votes
Oaxaca - Calgary
Canada
In an industry with an abysmally low bar of professionalism, American airlines managed to get under it. With room to spare. More room than on their flights. Arrived at our destination with three large bags. We didn’t check them for damage before we left the airport. A big
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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chuck19472014 wrote a review 21 June
Saint Joseph, Michigan7 contributions2 helpful votes
South Bend - Corpus Christi
Domestic
I purchased a round trip ticket from South Bend Indiana to Corpus Christi Texas traveling May 30, 2024 returning on June 10, 2024. Ticket was first class both ways. On May 31 I had an accident and broke 3 bones in my right ankle. This required me to change my return date so I
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brian C wrote a review 21 June
7 contributions2 helpful votes
Austin - Boston
Domestic
Incredibly poor communication and customer service! In today’s day and age with instant communication, even with an incident of aircraft malfunction, there should be plans in place to remedy and correct the situation within a reasonable amount of time. From almost any airport in
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Snack
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Our nest at Miami because american canceled our flight,and didn't even say we're sorry.
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123456
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Jerimiah S wrote a tip Yesterday
"Worst airline ever. "
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Bryce S wrote a tip Yesterday
"Bring your own food."
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jfergusonpro wrote a tip Yesterday
"Don’t travel with them"
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Coastal36825662868 wrote a tip Yesterday
"Come early and enjoy the airport so you’re not standing around waiting just makes it more relaxing "
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Simone C wrote a tip Yesterday
"Choose another airline"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$61
3th checked bag: AU$227
4th checked bag: AU$303
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$61
3th checked bag: AU$227
4th checked bag: AU$303
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$61
3th checked bag: AU$227
4th checked bag: AU$303
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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