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American Airlines

79,282 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.079,282 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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79282Reviews
7993Photos
100Tips

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Popular mentions
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Venus W wrote a review 22 May
Laurel, Maryland5 contributions
Providenciales - Raleigh
International
Who wants to talk about the worst airline that has opened there doors to disrespect their customers? @AMERICAN AIRLINES They started out delaying our flight at PLC. Then upon arrival to Philadelphia, they delayed our flight four times. I spoke to the customer service desk three
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ethan C wrote a review 22 May
1 contribution
Charlotte - Los Angeles
Domestic
Left my wallet on the plane. Their lost and found was quick and polite to get it back to me even after a bomb threat in the terminal. Compared to southwest that lost over 2 thousand in luggage
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NicDingsnthings wrote a review 22 May
5 contributions
Dallas - Mexico City
Mexico
American canceled over 100 flights because of “weather” delta, aero Mexico, volaris frontier are all running flights and no precipitation has fallen. I have to buy a 1 way $1000 ticket to get to my destination 7 hours late from another airline, as I have spent thousands on
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anfa M wrote a review 22 May
Geneva, Switzerland3 contributions
Los Angeles - Madrid
International
Terrible Customer Service. I had to make a ticket change and called their customer service, i had to hold the line 30min, in the end I spoke to someone who referred me to the airport staff to make the change. Then, Dana happened. Cold, unwelcoming and poor skills. Conversation
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David S wrote a review 22 May
5 contributions2 helpful votes
Washington DC - Phoenix
Domestic
Once again I'm disapointed in American Airlines service. I have been a loyal customer for many many years and watched the service decline year after year. I ONLY fly American if I can't find another flight for a trip. I'll even pay a little more to fly on another airline. My
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Richard F wrote a tip Today
"If you can stretch to Premium its a good compromise between Economy and Business / First"
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Alec C wrote a tip Today
"The only way to have the best flight is to not book with American Airlines. "
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Business traveler wrote a tip Yesterday
"Use another airline"
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diony505 wrote a tip Yesterday
"Don't take a seat in the last 10 rows or so of the aircraft. The rear galley seemed to be the party room for the cabin crew. "
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Clare Topham wrote a tip Yesterday
"Book towards the back of the plane . Seats seemed in twos rather than in threes . "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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