We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

American Airlines

79,282 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.079,282 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
Read more
79282Reviews
7993Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 16,949
  • 18,945
  • 13,951
  • 9,326
  • 20,127
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Codey C wrote a review 23 May
1 contribution1 helpful vote
New York City - Savannah
Domestic
Rude costumer service/ rude gate attendants. Cancel a flight then book you on one that is 12 hours later. So they expect you to sit in an airport for 12 hours then on the connecting flight it’s another couple hours of waiting. You go to the representative and say you found a
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Chris C wrote a review 23 May
1 contribution1 helpful vote
Miami - Chicago
Domestic
Scam business with automated customer service. They hate their customers. Coming back from my honeymoon, I had a flight to Chicago. Due to TWO American Airlines delays, by the time we arrived in Chicago we hit a storm. We had to reroute and land in Michigan to refuel. After
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Elizabeth M wrote a review 23 May
1 contribution1 helpful vote
San Antonio - Baltimore
Domestic
I don't usually fly AA because they are horrible but this trip was a gift so here I am. Nothing has changed since I last flew them. Horrible customer service. The attendants on the plane and in the airport and on the phone give you no help and are plane rude. Our flight to
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Christina D wrote a review 23 May
Irving, Texas1 contribution
Houston - Las Vegas
Domestic
Absolutely the worst experience I have had on flights. On the flight to Vegas the chargers didn’t work, there were gnats on the flight. The flight back was delayed due to mechanical issues. There was a lay over in Dallas to which the have lost our luggage somewhere in the
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Abigail V wrote a review 22 May
1 contribution
Orlando - Chicago
Domestic
Please use ANY other airline. This was a terrible experience, and somehow American Airlines managed to do everything wrong. Myself and 19 other people had a planned trip to leave at 7 am on May 22 to be in Chicago by 9:30 and then leave at 4 to be in Athens Greece by 8 the next
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Richard F wrote a tip Today
"If you can stretch to Premium its a good compromise between Economy and Business / First"
avatar-image
Alec C wrote a tip Today
"The only way to have the best flight is to not book with American Airlines. "
avatar-image
Business traveler wrote a tip Yesterday
"Use another airline"
avatar-image
diony505 wrote a tip Yesterday
"Don't take a seat in the last 10 rows or so of the aircraft. The rear galley seemed to be the party room for the cabin crew. "
avatar-image
Clare Topham wrote a tip Yesterday
"Book towards the back of the plane . Seats seemed in twos rather than in threes . "
PreviousNext
123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
Show more
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register American Airlines

Search flights

ReturnOne-WayMulti-city
Depart
Sat, 8/6
Return
Sat, 15/6
Travellers
1, Economy