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American Airlines

79,282 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.079,282 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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79282Reviews
7993Photos
100Tips

Reviews
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Popular mentions
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Tim D wrote a review Yesterday
1 contribution
Miami - San Juan
Caribbean
They canceled my business trip booked with points and they gave me 24 hours notice that I missed over an $11 charge. I booked a trip with points, and got a confirmation.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paul T wrote a review 23 May
2 contributions
Manchester - Cleveland
Domestic
My original arrival time was supposed to be approximately 10 am on the 23rd of May, 2024. I ended up arriving at Reagan International 3 minutes before my plane was set to depart for Cleveland. All I got was a cancelation, followed by delays. I ended up renting a vehicle to get
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mobile45023960454 wrote a review 23 May
1 contribution
Kansas City - San Antonio
Domestic
It was one of the worst experiences I ever had since I was born. The flight got delayed many times maybe 3 times. It took me one day like 12 hours from Kansas City to San Antonio 🙂. I am so disappointed and so frustrated. I missed a meeting and my car rental so basically I
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jake33bos wrote a review 23 May
Elgin, Illinois11 contributions6 helpful votes
Chicago - Jacksonville
Domestic
I cannot believe the hold times on this frigging airline. You cannot get an unaccompanied minor only if you call in. CANNOT do it on app or online. then I was on hold for nearly an hour. this could not get any worse or outrageous. Why cant we do this online .Then after a 20
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Xian F wrote a review 23 May
1 contribution1 helpful vote
New York City - Miami
Domestic
Delayed 4 times. Offers bad food and service. Customer service is terrible. Don’t even comfort customers or tell them reason of delay or give any estimates for delayed flights.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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Richard F wrote a tip Today
"If you can stretch to Premium its a good compromise between Economy and Business / First"
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Alec C wrote a tip Today
"The only way to have the best flight is to not book with American Airlines. "
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Business traveler wrote a tip Yesterday
"Use another airline"
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diony505 wrote a tip Yesterday
"Don't take a seat in the last 10 rows or so of the aircraft. The rear galley seemed to be the party room for the cabin crew. "
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Clare Topham wrote a tip Yesterday
"Book towards the back of the plane . Seats seemed in twos rather than in threes . "
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123456
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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