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American Airlines

79,282 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.079,282 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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79282Reviews
7993Photos
100Tips

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Sarah C wrote a review Yesterday
1 contribution
Phoenix - Raleigh
Domestic
Compared to Delta American is always behind. In flight crew was very kind and helpful. The gate airport crew were SUPER rude. They mocked passengers, were condescending, especially the female calling groups. She was super rude
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mandy S wrote a review Yesterday
1 contribution
Chicago - Pittsburgh
Domestic
I would never recommend this airline to anyone. I’ve been traveling the past three weeks for work and every single time (twice a week so 6 times) the flight have been delayed by 5 hours minimum a total of 4 times and canceled twice. I’ve spent almost a day of my time waiting in
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary R wrote a review Yesterday
Cincinnati, Ohio70 contributions38 helpful votes
Tallahassee - Cincinnati
Domestic
I just want to get this off my chest. I flew from Cincinnati to Destin on Allegiant for vacation. My mother, who lives in Tallahassee, became ill and passed away so I needed to stay in Tallahassee. Allegiant was wonderful to me, canceled and refunded my return flight, no
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Madison Y wrote a review Yesterday
1 contribution
Dallas - Cancun
Mexico
American Airlines SCREWED our family. HIGHLY DISAPPOINTED in American Airlines Service. We will NEVER EVER recommend them to anyone. They are a very selfish airline and would never give us an actual reason that our flight was cancelled. Nor did they make it right to get us on
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kalie G wrote a review Yesterday
1 contribution
Wilmington - Buffalo
Domestic
This is specific to the customer service desk and it’s the second time I’ve had this experience. I missed a connection by 4 minutes in the DCA airport because of crew shortage and it was the last stop for that plane- they could have easily held the plane for passengers as it was
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard F wrote a tip Today
"If you can stretch to Premium its a good compromise between Economy and Business / First"
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Alec C wrote a tip Today
"The only way to have the best flight is to not book with American Airlines. "
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Business traveler wrote a tip Yesterday
"Use another airline"
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diony505 wrote a tip Yesterday
"Don't take a seat in the last 10 rows or so of the aircraft. The rear galley seemed to be the party room for the cabin crew. "
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Clare Topham wrote a tip Yesterday
"Book towards the back of the plane . Seats seemed in twos rather than in threes . "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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