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American Airlines

78,819 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.078,819 reviews
Travellers' Choice 2019 Winner
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Onboard Experience
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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78819Reviews
7892Photos
100Tips

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Sunshine24569970536 wrote a review Today
2 contributions
Destin - Newark
Domestic
Has to be one of the worst companies to fly with. Since I’ve started flying back in 2010 I’ve had nothing but horrible experiences with American Airlines. This is the third time I’ve had to cancel my flight due to a death and I get told nope no way we can refund you even if you have flight insurance. Like how greedy can American Airlines really be. Would and will never recommend flying with them ever.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alexandra R wrote a review Today
1 contribution
Miami - San Juan
Caribbean
I was with my friend and in the plane we told the fly assistant if he can help us with our luggage and he said NO, so a passenger helped us . When we land , they were at the entrance waving goodbye and my friend told him It was nice experience but I didnt like you didnt help us with our luggage and He started yelling us saying Im not here to help people with their luggages !!! It was , Not to mention that he’s a tall person, it’s obvious that he exercises and we were two small girls. And When We told him it was in the nice way and he yelled and continued yelling us while we were leaving because we noticed he doesnt have education and we didn’t waste our time talking to him. Bad experience and disappointment it
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hannah W wrote a review Today
1 contribution
Roanoke - Denver
Domestic
15 hour travel day that should have been 7 on the way there, 16 hour travel day on the way back when it should’ve been 7 hours. Flight delayed 6 times including overnight on the way back
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dennis Mallory wrote a review Today
17 contributions6 helpful votes
New York City - Chicago
Domestic
AA now keeps more than half of customers' money if customer cancels a flight...SHAMEFUL GREED & LACK OF CONSIDERATION for its passengers/customers.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Trip221787 wrote a review Yesterday
Chalonnes-sur-Loire, France1 contribution
Dallas - Los Angeles
Domestic
Horrible logistics of the company. They changed the gate 3 times. Completely crazy. Missed the flight due to the lack of information. Big screen in front of the gate but small line information to screw you over. You paid for a better seat and they gave you a bad seat on the next flight.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AngelB wrote a tip Yesterday
"If an airline changes your flight by more than 4 hours, and it doesn’t work for you, call and get a refund."
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Leticia L wrote a tip 14 Apr
"Don’t book with them!"
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latosiciac wrote a tip 14 Apr
"Best tip is book another airline"
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Dan L wrote a tip 13 Apr
"Nothing was positive about my experience with American Airlines. Worst experience I’ve had flying."
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Mark E wrote a tip 13 Apr
"Choose another"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$46
2th checked bag: AU$62
3th checked bag: AU$232
4th checked bag: AU$309
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$46
2th checked bag: AU$62
3th checked bag: AU$232
4th checked bag: AU$309
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$46
2th checked bag: AU$62
3th checked bag: AU$232
4th checked bag: AU$309
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Depart
Tue, 30/4
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Tue, 7/5
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1, Economy