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American Airlines


46,674 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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46,674 Reviews from our TripAdvisor Community

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46,674 reviews from our community

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Showing 38,745: English reviews
Pasadena, California
Level 2 Contributor
6 reviews
Reviewed today
NEW

Really enjoyed my flight to Savannah even with the stop in Dallas. It was easy changing terminals on the way there. However, on the flight home the train was out of order so it was extremely difficult to get from one terminal to another. Savannah is a gorgeous airport.

Domestic Economy Los Angeles - Savannah
Helpful?
Thank dsegall689
Fenton, Missouri
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed today
NEW

My husband and I were in the middle seats of the last row of the plane...I had the middle seat. The man next to me didn’t believe in personal hygiene, so for over seven hours I had to smell his body odor...not the airline’s fault, of course. The seats reclined about two inches—not good on an overnight flight. The flight...

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International Economy Saint Louis - Dublin

Helpful?
Thank soldiersuzanne
Nottingham, United Kingdom
Level 6 Contributor
289 reviews
85 helpful votes
Reviewed today
NEW
via mobile

I am happy to say that the service provided by American is of a high standard with an excellent meals service. Our onward flight from Philadelphia to Tampa was also excellent. Highly recommended airline.

International Economy Manchester - Philadelphia
Helpful?
Thank hootie j
Fort Worth, Texas
Level 6 Contributor
205 reviews
66 helpful votes
Reviewed today
NEW

To get to Roanoke from DFW flew out to Philadelphia then on to Roanoke. When we left Roanoke VA we flew to La Guardia. Weird huh? Then on the return flight there was a several hour delay because of "mechanical" so we really figured we'd miss our flight connection at LaGuardia, but the gate was close and they held the...

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Domestic Economy Dallas - Roanoke

Helpful?
Thank janicefrogtravel
Richmond Hill, Georgia
Level 6 Contributor
124 reviews
49 helpful votes
Reviewed today
NEW

Flew to Ireland on American. The plane was an older model Boeing 757, with the video screen that drops down from the ceiling, Very surprised that we didn't have an updated plane with in-seat entertainment options - which every other international airline typically offers on such long trips. Otherwise flight was fine and service was excellent.

International Economy Philadelphia - Shannon
Helpful?
Thank CJIG106
New Madison, Ohio
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed today
NEW

The flight and all who were involved did a great job. They made our early morning flight enjoyable and comfortable.

Domestic First Class Dayton - San Antonio
Helpful?
Thank melinakuhbander
Eastleigh, United Kingdom
Level 5 Contributor
66 reviews
35 helpful votes
Reviewed today
NEW

Flew from JFK to Bermuda because the price flying out of Philadephia was double and traveling with a family of 5 saving $1,000 was worth the 2hr drive to JFK. Flight was ontime, no problems boarding the plane. The airline did ask for anyone that had not checked their bags if they wanted to do so before boarding at no...

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Caribbean Economy New York City - Hamilton

Helpful?
Thank Denise S
Level 3 Contributor
21 reviews
2 helpful votes
Reviewed today
NEW

The seats keep getting thiner, closer together, with virtually no recline. Reservation says "meal", "tiny snack" comes closer. The new 737 configuration just keeps jamming in more seats, long trips in economy seem to become less comfortable each time. Friendly staff and ontime service, however. And they emailed me about my lost Kindle and I picked it up before return....

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Domestic Economy Boston - Phoenix

Helpful?
Thank PeterD2327
Level 4 Contributor
22 reviews
10 helpful votes
Reviewed today
NEW
via mobile

Arrived from lhr with ba to transfer on with AA flew out on a 767 flight leaving at 3.30pm was terrible to crew was rude and u couldn’t tell who were crew or pax as the crew blended in the crew didn’t give a dam and certainly didn’t care for safety in my opinion they were more interested being on...

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Mexico Economy New York City - Cancun

Helpful?
Thank Stephanie R
2 reviews
2 helpful votes
Reviewed today
NEW

We had the same cabin crew on both legs of our flight. It really was wonderful. They were courteous and polite and hard workers. Although the flights were full and we in economy, we had no trouble whatsoever getting our carry on's stowed. Flights were all on time.

Mexico Economy Kansas City - Cancun
Helpful?
Thank Mike E
See travel tips for airlines
“Have their app on your phone for gate info and flight times”
janicefrogtravel, 17 Oct 2018 | Read review
“Bring a pillow for your bottom and neck.”
PeterD2327, 17 Oct 2018 | Read review
“We were group 7. We lined up immediately behind the last person in group 6 so we were 1st folks entering the plane in group 7.”
P1787DTmikee, 17 Oct 2018 | Read review
“Roll your carry on to the gate and let them gate check it - for free.”
SheilaF829, 17 Oct 2018 | Read review
“Just don't fly with them”
293carolem, 17 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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