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American Airlines


38,102 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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38,102 Reviews from our TripAdvisor Community

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38,102 reviews from our community

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Showing 31,150: English reviews
Dover, United States
Level 3 Contributor
24 reviews
11 helpful votes
Reviewed today
NEW

Original flight booked was changed by American Airlines. It was originally scheduled to leave at 3:33 pm, arrive in Seattle at 6:29 pm, leave Seattle at 7:40 pm on Alaskan Airlines, arrive in Fairbanks at 10:27 pm. Had seats chosen on this flight (19B and 19C). American changed the flight from 3:33pm to 8 am, now giving us an 8...

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Domestic Economy Philadelphia - Fairbanks

Helpful?
Thank Joan W
New Delhi, India
Level 6 Contributor
185 reviews
102 helpful votes
Reviewed today
NEW

We arrived around 9 AM from Philadelphia , and unlike any other airport of the world ( where one has to exit , re-enter , pass through security & immigration for a domestic to international connection ) , you just walk down to your gate if in the same concourse. We had kept a pretty good margin for our connection...

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Caribbean Economy Miami - Havana

Helpful?
Thank Puhup_Verma
Auckland, New Zealand
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

I was impressed with the level of service for a direct trip AKL to LAX. Food was good, Attendants were helpful with odd requests, trying their best to keep passengers in a good mood. I'm not to good doing long hauls but going on American Airlines has changed my mind about visits to my daughter in Los Angeles now. Entertainment...

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International Economy Auckland - Los Angeles

Helpful?
Thank johnmI9975NB
West Valley City, Utah
Level 3 Contributor
7 reviews
3 helpful votes
Reviewed yesterday
NEW

Flying with American was not a great experience. There is NO leg room, the onboard entertainment is okay, but it is super annoying that it gets interrupted every 10 minutes for another announcement. Everything is an upgrade

Domestic Economy Salt Lake City - Fort Lauderdale
Helpful?
Thank akkruger
Sydney, Australia
Level 6 Contributor
266 reviews
57 helpful votes
Reviewed yesterday
NEW

The check-in experience was terrible. I couldn't get a seat with my husband. We tried to ask the customer service lady and she just yelled the same thing over and over at us without listening. So we ended up paying $150 extra so we could get an extra legroom seat that was together. When we got on the flight we...

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Domestic Economy New York City - San Francisco

Helpful?
Thank SydneySider1983
Cocoa Beach, Florida
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed yesterday
NEW

I fly a lot for business and for personal travel. I have flown various airlines but American Airlines has been the most consistent with flight times and comfort. I have realized that at times it is worth a slightly higher price in order to be on a flight. Having bad experiences with other airlines, I choose American Airlines whenever possible.

Domestic Economy Orlando - San Diego
Helpful?
Thank beachfoodie7
Loveland, Colorado
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed yesterday
NEW

Delayed due to mechanical failure and not willing to enforce Rule 240 to place me on next airline to get me to my destination. Chalk up another reason to fly Southwest

Domestic Economy Denver - Houston
Helpful?
Thank kent19532015
Xi'an, China
Level 6 Contributor
163 reviews
16 helpful votes
Reviewed yesterday
NEW
via mobile

The entire staff was extremely nice and helpful! I was in Premium Economy and the seats were amazing!!!!!

International Business Class Shanghai - Dallas
Helpful?
Thank Princess_Ronna
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

Canceled flight could have been handled much better. Attitude from a couple of attendants. Did not seem to be very helpful or courteous.

Domestic Economy Orlando - Chicago
Helpful?
Thank petwish04
Kent, Washington
Level 3 Contributor
19 reviews
6 helpful votes
Reviewed yesterday
NEW

This is the first time we flew American Airlines in years and we were very impressed and pleased with the service and the flight. Departure was on time, both ways, and all of the staff were fantastic. We will definitely book another trip through American Airlines.

Domestic First Class Seattle - Miami
Helpful?
Thank Chris W
See travel tips for airlines
“If you want to choose your seat and keep it, you have to pay for it.”
joanw656, 19 Jun 2018 | Read review
“Select your seats at the time of booking or you can't guarantee you'll sit with your travel partner”
SydneySider1983, 18 Jun 2018 | Read review
“Shop around”
borisa222, 18 Jun 2018 | Read review
“Let them know when you arrive at the gate if you have special needs or requests. They'll do it if they can!”
Ajmmeao, 18 Jun 2018 | Read review
“Choose this airline only if you don't have a better option available”
284wg, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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