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American Airlines
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.079,711 reviews
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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79711Reviews
8077Photos
100Tips

Reviews
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Adventurer217977 wrote a review Yesterday
1 contribution
Philadelphia - Doha
International
The flight was supposed to depart to Doha at 8.45 pm. For some reason it was delayed until 12.30. At 12.30, they allowed passengers to board the flight. Once everyone was seated, there came an announcement that they cannot fly as some allowed time has crossed. All the passengers were asked to go back to the terminal. And every American Airlines staff left. One guy came and said AA cannot provide the accommodation as the delay was due to weather. Checked in baggages were not given back, no staff was available to rebook the flight/connection flight. No one had a clue on where the baggages were. What kind of company will just abandon their international passengers in the terminal and let them figure out things on their own 😁..such a #### service . I have had bad experiences flying before but no one showed this level of arrogance and irresponsibility
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chris M wrote a review Yesterday
1 contribution
Traverse City - San Francisco
Domestic
Flight consists of 1 layover. Both times we had to sit on the tarmac for 45 min, on both legs of the flight. They said we had to check our bags, even though there was space in the overhead compartment. I had to sprint across the terminal in Chicago because of the delays on the tarmac and almost missed my flight.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jerimiah S wrote a review Yesterday
1 contribution
Raleigh - Philadelphia
Domestic
I'm currently on the airplane now. We landed in PHL over 3 hours ago and we still have not been allowed to unboard the airplane and we are only being told that they are waiting for a gate. This is unacceptable, just pull up a ladder and let us off. It's summer time, a heat advisor and they blowing heat out the vents for 3 hours. People have to get rowdy and shout at the airplane staff just for them to finally turn on the air condition. This is horrible to pay and be treated like this. And I am still on the airplane with no idea of when we can get off. This is s disrespect for all these customers that you do not just have us unboard from the runway if you can't get to a gate in over 3 hours and then you make it more uncomfortable by making it hot on the airplane by blowing hot air out the vents sure a heat advisory in the state.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bobbiejo s wrote a review Yesterday
3 contributions3 helpful votes
Boston - Cancun
Mexico
Our non-stop flights from Boston, MA to Cancun, Mexico via American Airlines is always stress-free and relaxing. This experience is due to the staff, but specifically when the lead flight attendant, Dianna, is managing business class. We’ve had numerous personal conversations over the last few years, and it was a pleasure seeing her again on May 11. She’s just as personable as it comes, light-hearted, and passionate about her career. Her customers are her priority and it shows. We absolutely love seeing her make her clients happy, including us, too! Many, many thanks, Dianna!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bryce S wrote a review Yesterday
New Hope, Pennsylvania2103 contributions624 helpful votes
New York City - London
International
We flew from New York's JFK to London Heathrow at the end of May. We are longtime fans of American Airlines. We are happy with our exit row seats, which offer plenty of legroom. The flight crew are efficient and friendly. The only negative is the quality of the food in coach, specifically when you fly JFK to LHR. I think it would be impossible for the food to be any worse. It makes sense to bring your own food. Other airlines (like Singapore Air) do a far better job with food in the coach cabin. However, that is the only major drawback. We keep flying with American!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Snack
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Our nest at Miami because american canceled our flight,and didn't even say we're sorry.
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Jerimiah S wrote a tip Yesterday
"Worst airline ever. "
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Bryce S wrote a tip Yesterday
"Bring your own food."
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jfergusonpro wrote a tip Yesterday
"Don’t travel with them"
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Coastal36825662868 wrote a tip Yesterday
"Come early and enjoy the airport so you’re not standing around waiting just makes it more relaxing "
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Simone C wrote a tip Yesterday
"Choose another airline"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$60
3th checked bag: AU$225
4th checked bag: AU$300
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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