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Alitalia


14,318 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy 011 39 892 010 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,318 Reviews from our TripAdvisor Community

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14,318 reviews from our community

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Showing 3,498: English reviews
Level 2 Contributor
3 reviews
Reviewed yesterday
NEW

Brilliant service, the crew were helpful even though the journey was only 2 hours 10 mins, they gave us complimentary snacks and drinks

Europe Economy London - Rome
Helpful?
Thank hhkam
Vancouver
Level 3 Contributor
16 reviews
18 helpful votes
Reviewed 2 days ago
NEW

Only had a short haul flight from Rome to Barcelona. The flight was okay but my experience at the airport with their staff was terrible. I had problems printing out my luggage tags. For some reason, they don’t want to help me. I see they are busy but it is rudeness I have never experienced with any other airline. They...

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Europe Economy Rome - Barcelona

Helpful?
Thank frankcurious
Level 4 Contributor
47 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Veri good food and service, the Prosecco was excellent. Absolutely loved this flight. The plane was on time, and very well maintained, the service very good, highly recommended

Europe Business Class Rome - Athens
Helpful?
Thank Ramses1970
Athens, Greece
Level 3 Contributor
8 reviews
Reviewed 2 days ago
NEW

Everything was great apart from the toilettes. They should clean it more often during the flight. It was a safe flight.

International Economy Athens - New York City
Helpful?
Thank nikikormari
Ciampino, Italy
Level 6 Contributor
93 reviews
49 helpful votes
Reviewed 2 days ago
NEW

It lived up to expectations: smooth flight, nice atmosphere, clean plain. One can see that they struggle to keep things together a bit, but the conditions are pretty decent nonetheless and the trip experience pretty smooth overall.

Europe Economy Valletta - Rome
Helpful?
Thank asko_velociraptora
Tampa, Florida
Level 6 Contributor
301 reviews
161 helpful votes
Reviewed 3 days ago
NEW
via mobile

We booked with Alitalia because we strongly prefer direct flights. I was expecting the worst based on other reviews, but we were quite pleased. Most importantly, the flight left on time and arrived on time. The seats were fine, the flight attendants were fine, and in the in-flight entertainment was so-so. I didn’t think the plane seemed old or the...

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International Economy Miami - Rome

Helpful?
1 Thank 907blaked
London, United Kingdom
Level 5 Contributor
64 reviews
20 helpful votes
Reviewed 3 days ago
NEW
via mobile

All I can say is a big Thankyou to the Italian Check in Lady from Alitalia, without her we would have missed the plane. On my own with three children (two teens, one seven year old) I’d underestimated the time needed to get to the airport and also couldn’t get my boarding passes to download. I knew I was cutting...

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Europe Economy Rome - London

Helpful?
1 Thank laurarainbow2015
San Diego, California
Level 4 Contributor
48 reviews
15 helpful votes
Reviewed 4 days ago
NEW

Lovely flight with attentive service. The seats were comfortable and spacious. The food was a bit disappointing considering that it's an Italian airline - not as good as other foreign carriers we have traveled with. I wish this flight was available from San Diego rather than LAX which is a terrible airport.

International Business Class Los Angeles - Rome
Helpful?
Thank kandeeb
Toronto, Canada
Level 4 Contributor
39 reviews
9 helpful votes
Reviewed 4 days ago
NEW

The service was good but the space lacking. They are not alone in reducing the space for economy class passengers. It was difficult to stretch or turn in our seats and one had the feeling that your knees were in your mouth ! It would appear that all airlines are doing this now.

International Economy Toronto - Rome
Helpful?
Thank Patricia D
Bath
Level 6 Contributor
208 reviews
87 helpful votes
Reviewed 4 days ago
NEW

As ever on line check in was tortuous, slow response and on selecting seats outbound only 1 leg was changed.Return trip saw booking bounced straight through choose a seat. In flight trolley was soft drinks only so the grotty pair or seats on second leg were even grimmer.

Europe Economy London - Catania
Helpful?
Thank moleBath
See travel tips for airlines
“Go First or Business Class if you can afford it !”
369patriciad, 16 Nov 2018 | Read review
“See if any other airlines fly the route”
moleBath, 16 Nov 2018 | Read review
“Change to a different airline”
DayTrip754185, 16 Nov 2018 | Read review
“If this is the only company available to take you to your destination, change destination”
Diner1977, 15 Nov 2018 | Read review
“No tip, an average airline in this leg”
meirgeva1, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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