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Airlink

560 reviews
Headquarters: No.3 Greenstone Hill Office Park, Emerald Boulevard, Modderfontein South Africa 01609
Overview
3.5560 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Check-in and boarding
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About Airlink
Headquarters: No.3 Greenstone Hill Office Park, Emerald Boulevard, Modderfontein South Africa 01609

Airline Summary

Headquartered in Johannesburg, Airlink (IATA: 4Z; ICAO: LNK) flies to 16 destinations across South Africa, as well as cities in Botswana, Lesotho, Madagascar, Mozambique, Swaziland, Zambia, Zimbabwe and Namibia. It also has a strategic alliance with South African Airways (SA) and South African Express Airways (XZ). Airlink's fleet consists of 34 aircraft, including Avro RJ85, Embraer ERJ 135LR, Embraer ERJ 145 and BAe Jetstream 41 planes. Most are configured with a single Economy Class cabin, although some of the Avro RJ85 planes also feature a Business Class cabin. Airlink has a hub at O. R. Tambo International Airport (JNB).
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560Reviews
271Photos
100Tips

Reviews
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William S wrote a review 8 Apr
Eastbourne, United Kingdom1 contribution
Cape Town Central - Johannesburg
Domestic
Very quick and efficient check-in with passengers and luggage booked through to London. Very friendly staff and excellent service. The business class seats are comfortable and spacious. The flight was about 40 minutes late but that was due to weather conditions not the airline. Terrific little airline!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Larce C wrote a review 7 Apr
Johannesburg, South Africa977 contributions131 helpful votes
+1
Cape Town Central - Johannesburg
Domestic
Best customer service ever. All of the staff were so attentive to my needs from luggage drop off to air service. The meal was delicious, our air hostess was friendly and made sure we were satisfied. The seats recline, I was so comfortable, I had a good snooze.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Navigator33474834487 wrote a review 4 Apr
1 contribution
+1
Johannesburg - Cape Town Central
Domestic
We enjoyed our flight. Staff's professional, friendly and attentive. The food is great quality and packed neatly. Staff goes out of their way to provide the best in flight service.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pioneer22080804860 wrote a review Mar 2024
1 contribution
Windhoek - Cape Town Central
Africa
I will never fly this airline again. They offloaded mine and my gf’s checked luggage with no warning. We flew back to Cape Town unaware and were told when we landed our bags were offloaded due to weight issues with the aircraft! They advised we would get them back the next day. We were flying home to London the next day! It took over a week to get our bags back to our home address. We put in for an expenses claim as instructed by their employee at the airport. Nothing unreasonable but the hoops you have to jump through just to get them to acknowledge the claim is extremely laborious which they do only to dissuade you from making the claim in the first place. When they did finally expect my expenses claim they advised they would pay £30 as per their booking terms! £30 doesn’t even come close to cover what we needed to buy given the amount of time they had our cases for. I’ll never book with them again. Their service is simply awful. We bought our tickets in good faith and the time and effort it’s taken to try and get a satisfactory resolution has been extremely frustrating.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nikita V wrote a review Mar 2024
2 contributions
Johannesburg - Ndola
Africa
I am writing this review now because I needed time to recover what happened to me. I feel belittled, I was treated poorly by the air hostess. I was flying business class and she didn’t even offer me something to drink , she skipped me and i feel that was on purpose because I was sitting in the first row. She then”grabbed” my handbag with valuables inside very aggressively and didn’t even ask me and put my bag away , she didn’t even give me time to switch off my phone on airplane mode which i think was very dangerous and irresponsible of a flight attendant. She was so rude and disrespectful the whole flight , I felt very uncomfortable and degraded I will never fly with airlink again if this is the type of training they give to their air hostess. I was distraught after my flight and all I wanted to do was go back home . The minute I got on that plane I wasn’t welcomed and got treated very badly
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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William S wrote a tip 8 Apr
"Go for business class if you can as you get access to the excellent SLOW Lounge in Cape Town."
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Larce C wrote a tip 7 Apr
"Check in online the day before flight. "
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Navigator33474834487 wrote a tip 4 Apr
"Bathrooms is a bit of a mess, but the the over all cleanliness of the plane is great. "
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Mani D wrote a tip Mar 2024
"Best tip I can give is - Avoid this airline"
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Cruiser05088294959 wrote a tip Feb 2024
"Waiting for office to open @5:55am. Airlink employee said very unfriendly go and wait at the chairs we open at 6am. 6am no opening, only ope"
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