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3 of 5 bubbles
2,211 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website
Rating summary
  • 3 of 5 bubbles
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,211 Reviews from our TripAdvisor Community

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2,211 reviews from our community

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Showing 521: English reviews
Las Vegas, Nevada
Level Contributor
367 reviews
162 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Airline was good in most respects..staff, check-in, prices were all good...staff communication during delays could have been better....check in issues was very slowly resolved....business class seats are very narrow and odd configuration

International Business Class New York City - Berlin
Thank Deigs
Chicago, Illinois
Level Contributor
7 reviews
7 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Adding on all the other reviews here, I agree - my personal experience is this airline is best avoided. Booked on them since they have American codeshare our corporate preferred. On my Chicago - Berlin leg, delayed flight a number of times and cancelled. They rebooked the journey next day and gave no alternatives on the same day which means...

International Business Class Chicago - Berlin

1 Thank GMAccord
Level Contributor
8 reviews
11 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Just stay away from this airline. They have miserable customer service, agents that don't care anything about the customer and will take no responsibility for their their poor actions. This is the recipe for disaster.

International Economy Chicago - Berlin
1 Thank Mai T
Seattle, Washington
Level Contributor
46 reviews
77 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW via mobile

I haven't flown AirBerlin and now I never intend to. My family purchased tickets from AirBerlin's site directly last August for a Berlin-Madrid leg of a long-awaited European trip in April 2017. We booked so far ahead because we needed to fly the day before Easter and we figured that would be a very busy time in Spain. We paid...

Europe Economy Berlin - Madrid

Thank meredithandmarley
1 review
1 of 5 bubbles Reviewed 1 week ago NEW

Our luggage was returned to our home. We had to spend 2 weeks in a foreign country without any luggage, and haven't received compensation. Our luggage didn't make a connection going from the USA to Italy. We left our cell phone number (it worked in Italy) and our hotel name, address and phone number. Neither the hotel or us were...

International Economy Boston - Florence

Thank Frank K
Zurich, Switzerland
Level Contributor
6 reviews
1 helpful vote
1 of 5 bubbles Reviewed 1 week ago

That flights get cancelled is unfortunately a fact of modern life and happens to the best of all airlines. But what happens after a flight gets cancelled is what distinguishes a good from a bad airline. Unfortunately I have absolutely nothing positive to report on how air Berlin treats its customers. Understaffing leads to long queues leads to aggressive employees...

Europe Economy Zurich - Palma de Mallorca

Thank Daniel W
2 reviews
1 of 5 bubbles Reviewed 1 week ago

I started flying with Air Berlin from Germany to the US for business during a period of strikes by Lufthansa. I did a few flights with them with a few minor problems (delayed flights, delayed luggage); I kept using them as I had already a bunch of miles and a gold status, but the last one was very bad and...

International Business Class San Francisco - Munich

Thank Andres M
Belgrade, Serbia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 week ago

The fare for long-distance flight was the lowest compared to other so we didn't expect much from the airline, so we were surprised by the service we got - the staff was very helpful because we were with small children and had very short time between connections, service on the flight was also very satisfactory, flight was very comfortable (enough...

International Economy Belgrade - Chicago

Thank ssladja
Copenhagen Region, Denmark
Level Contributor
5 reviews
2 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

Airberlin delayed on delays Connection is really bad you have to check in 2 times for a simple trip from Copenhagen to Frankfurt

Europe Economy Copenhagen - Frankfurt
Thank peterP8940JF
Newcastle, Australia
Level Contributor
48 reviews
5 helpful votes
5 of 5 bubbles Reviewed 1 week ago

After boarding the plane about 30mins late than programmed and thinking that we would be late, huge was my surprise when departed only less than 5 mins later than scheduled and arrival was 5mins ahead schedule. Excellent and fast preparation. Cabin was very clean when we boarded. Comfy seats and very good legroom and to top it off a very...

Europe Economy Vienna - Zurich

Thank mefa1984
See travel tips for airlines
“Check codeshare for operated by AB. If yes - AVOID”
 of 5 bubbles GMAccord, 20 Feb 2017 | Read review
“Don't fly on air Berlin...”
 of 5 bubbles 163danielw163, 15 Feb 2017 | Read review
“Just don't”
 of 5 bubbles andresm821, 15 Feb 2017 | Read review
“If you are tall rather pre-book the XL seats as they have a lot more legroom and are probably worth the extra money on a long flight”
 of 5 bubbles JamesK615, 3 Feb 2017 | Read review
“Bring your own sandwiches if you don't want to pay extra for food and buy a bottle of water at the airport.”
 of 5 bubbles 239alekseym, 29 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About airberlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
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