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Air New Zealand


4 of 5 stars
31 Reviews
Headquarters: 185 Fanshawe Street, 01010 +64-0800-737-000 Website

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Visitor rating
  • 13
    Excellent
  • 9
    Very good
  • 6
    Average
  • 1
    Poor
  • 2
    Terrible
“Budget airline"

My fault for not checking that my booking was a code share. I thought I was travelling Virgin. I... read more

4 of 5 starsReviewed yesterday
jigar b
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Inflight Entertainment
    4 of 5 stars
    Onboard Experience
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
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31 Reviews from our TripAdvisor Community

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31 reviews from our community

Date | Rating
  • English first
  • Any
English first
Level Contributor
25 reviews
4 of 5 stars Reviewed yesterday NEW

My fault for not checking that my booking was a code share. I thought I was travelling Virgin. I avoid Jet Star and would prefer to fly business class. However, Economy was all that was on offer and for a relatively short flight of about 3 hours I thought it the best option as it was direct. However, they only...

International Economy
Helpful?
Thank jigar b
Florida
Level Contributor
43 reviews
9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I paid the additional $600 each way to upgrade to Skycouch, booking tickets in July. In November, I noticed my seat assignments had changed and I had lost Skycouch. I called every day at 7 am for 2 weeks to try to get back my Skycouch seats and it took a month until it reappeared on my reservation. When I...

More  International Economy

Helpful?
Thank foodandtravelisfun
Melbourne
Level Contributor
81 reviews
32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My fault for not checking that my booking was a code share. I thought I was travelling Virgin. I avoid Jet Star and would prefer to fly business class. However, Economy was all that was on offer and for a relatively short flight of about 3 hours I thought it the best option as it was direct. However, they only...

More  Trans-Tasman Economy

Helpful?
Thank David L
Witney, United Kingdom
Level Contributor
8 reviews
5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very comfortable very efficient staff. Seatbelt signs on for most of the flight even though there was no turbulence and did not find out for several hours that you could go to the washroom. Food and entertainment excellent. Arrived 30 mins early.

International Premium Economy
Helpful?
Thank glynthered2015
Auckland Region, New Zealand
Level Contributor
5 reviews
1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I take this flight once a year since 2010 and its a pleasant flight every time. Air NZ is a very trustable and reliable airline. Their service is fabulous and the flight is safe and comfortable. Choose your seat far from where they group most parents with babies and far from bussy areas like bathrooms and galleys and you'll have...

More  International Economy

Helpful?
Thank Maca B
Bedfordshire, United Kingdom
Level Contributor
52 reviews
4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

If you opt to fly with Air New Zealand (it was our 1st time flying to New Zealand so we went with what we though was the best) then I would recommend NOT going in Economy class, and defiantly not booking the Sky Couch option (a total waste of money). We had high expectations of the national airline of New...

More  International Economy

Helpful?
Thank Stephen B
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 days ago NEW

had a Works booking out, standard,no meal, flight back.Meal out was excellent, if rushed. Return flight had turbulence and service was cut short. Despite insisting on a window seat for my wife, a bad flyer, when booking, we both had aisle seats on the A320 on both flights. Rows are a half seat out of line so conversation with her...

More  South Pacific Economy

Helpful?
Thank Bob S
Evanston, Illinois
Level Contributor
186 reviews
30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The seat is okay. Its not a lie-flat bed seat. Spacious ( due to being on the front row). Excellent food and friendly cabin staff

International Business Class
Helpful?
Thank kiltmaker2
Auckland, New Zealand
Level Contributor
57 reviews
5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have taken many international and domestic flights with Air New Zealand. Almost each time we would enjoy the flight and appreciate the service. Highly recommended!

Domestic Economy
Helpful?
Thank Sunny W
Cleveland, Ohio
Level Contributor
8 reviews
4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Want to fly to Auckland? If you can afford it, look no further than to take business class in Air New Zealand. Why despite being so expensive? First, all other airlines going to from US to Auckland cost similar for business class fair. Second, flights lasting for more than 5 hours drives me to the wall because I cannot sleep...

More  International Business Class

Helpful?
Thank Ken M
About Air New Zealand
As the national airline of New Zealand, Auckland-based Air New Zealand (NZ) operates non-stop service to about 50 destinations. These include 25 domestic destinations and about 25 international destinations in 15 countries in Oceania, Asia, Europe and North America. It also has three subsidiaries – Air Nelson, Eagle Airways and Mount Cook Airline – that serve smaller destinations within New Zealand. Air New Zealand has three hubs at Auckland Airport (AUK), Wellington International Airport (WLG) and Christchurch International Airport (CHC); Los Angeles International Airport (LAX) and Sydney Airport (SYD) serve as focus cities. The airline is part of the Star Alliance.
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