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Air New Zealand

4.5 of 5 bubbles
2,415 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1463
  • 625
    Very good
  • 204
  • 64
  • 59
Still an awesome airline

Had the pleasure of travelling from Melbourne to San Francisco this month. Cabin crew very... read more

4 of 5 bubblesReviewed yesterday
David J
Melbourne, Australia
via mobile
Rating summary
  • 4 of 5 bubbles
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,415 Reviews from our TripAdvisor Community

Write a Review

2,415 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
77 reviews
24 helpful votes
4 of 5 bubbles Reviewed yesterday NEW via mobile

Had the pleasure of travelling from Melbourne to San Francisco this month. Cabin crew very attentive and a great flight. Only issue was that the cabin was very warm... needed to buy another t-shirt in Auckland at the stopover because I was perspiring so much.

International Economy Melbourne - San Francisco
Thank David J
Simi Valley
2 reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

Air New Zealand is the way to go if you're flying to Auckland! They have the best food, friendliest staff, and nicest accessories, even in economy class! Not only that, but Air NZ had the cheapest flight from LAX to AKL... and it was a direct flight! Best airline for your money, hands down!!

International Economy Los Angeles - Auckland
Thank karissawesome
Abu Dhabi, United Arab Emirates
Level Contributor
313 reviews
105 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I flew Air New Zealand from Auckland to Sydney, as a 1st leg of a light to Abu Dhabi (with Etihad). Flight was early morning so I waited in the Koru Lounge before the flight. I just sat and relaxed, had a couple of Latte's and caught up with emails and social media. The Koru Lounge is very comfortable, staff...

Trans-Tasman Business Class Auckland - Sydney

Thank KiwiCzech
Adelaide, Australia
Level Contributor
25 reviews
6 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Very enjoyable flight with easy check in and free entertainment on board and coffee. Baggage was available quickly after flight.

Trans-Tasman Economy Adelaide - Auckland
Thank Meranth
Nelson, New Zealand
Level Contributor
183 reviews
80 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Flew Auckland to San Francisco economy. The staff were so helpful and friendly. I like that I can turn on my inflight entertainment as soon as I sit in my seat. I would like to see a bigger selection of movies and music though. Food is great and the seats were fine. I had a neck pillow with me and...

International Economy Auckland - San Francisco

Thank kiwisolargal
Melbourne, Australia
1 review
3 of 5 bubbles Reviewed 2 days ago NEW

My friend booked our ticket with my maiden name because that's what I use. I rang Air New Zealand to tell them that my Passport has my Married Name on it. Which still shows my maiden name on it but just add 2 letters for my husband's last name. And they still charged me $50. I asked if I bring...

Trans-Tasman Economy Auckland - Melbourne

Thank xiaojinstar
Auckland Region, New Zealand
2 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

both trips were on time, excellent service from all crew I was very impressed with the way every part of the prosses was handled with efficiency and professionalism Although I was a somewhat nervous traveller I was quickly put at ease and enjoyed the journey

South Pacific Economy Auckland - Nuku'alofa
Thank 640margaret
Level Contributor
8 reviews
5 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Flying with Air NZ might be a great experience - dealing with their German service center (available only Mo - Fri 9 am - 4 pm) is a nightmare (15 minutes waiting time at least, the rudest, stressed, over-worked team ever experienced) - better call their NZ service center right away - they treat you as a customer and not...

International Premium Economy Munich - Auckland

Thank Lebensgeniesserin
Greater Sydney, Australia
Level Contributor
23 reviews
4 of 5 bubbles Reviewed 2 days ago NEW

Flying with my son return back to sydney with air new zealand. I forgot how cool the staff are and how cool it is to get the little air new zealand candies just before you touch-down, I forgot how good that is... alas, but I have been flying with jetstar and use to their shoddy dodgey service :( I enjoyed...

Trans-Tasman Economy Auckland - Sydney

Thank EuniceTravels
Hastings, New Zealand
Level Contributor
40 reviews
3 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Air New Zealand made it so easy to get from one destination to the other. they gave out free lollies on the trip and complimentary tea and coffee

Domestic Economy Napier - Auckland
Thank Sarah_Star19
See travel tips for airlines
“best to pay for added legroom or business”
 of 5 bubbles EuniceTravels, 26 Oct 2016 | Read review
“I like aisle seats on long-haul flights, simply because I can get up and move around as I need and want to.”
 of 5 bubbles N_skier, 25 Oct 2016 | Read review
“get there and check in early then have a look around if you have time don't hold everyone up”
 of 5 bubbles anndc56, 25 Oct 2016 | Read review
“window seat too noisy but still better than being crammed in a four row seat, best to be in aisle of three row seat”
 of 5 bubbles petermY2777LY, 24 Oct 2016 | Read review
“Book early! Interesting self check in system that appears to work very well.”
 of 5 bubbles colinbT6083PV, 24 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

231 photos of this airline

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All Traveller Photos (231)
Airport (44)
Food and Drink (46)
Seat (28)
View from Window (29)
Cabin (13)
Onboard Feature (11)
Airline Lounge (9)
Other (51)