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Air New Zealand


4,794 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,794 Reviews from our TripAdvisor Community

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4,794 reviews from our community

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Showing 4,367: English reviews
Auckland Central, New Zealand
Level 6 Contributor
114 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

Great food, short flight time, excellent attentive service-nothing's too much trouble. After choosing to fly Air NZ Business class as a treat many times over the past 6 mths, from Ak to Tokyo return, Ak to Ho Chi Minh Vietnam return and Ak to London via LA and Singapore return I can say that it's been a great choice. While...

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International Business Class Singapore - Auckland Central

Helpful?
Thank Cassie930
Lower Hutt, New Zealand
Level 4 Contributor
37 reviews
8 helpful votes
Reviewed yesterday
NEW

1. The flight was very late leaving. 2. There were no movies, as the system was down. 3. Flight information - time of arrival etc - not available, for the same reason. 4. The PA system also had a problem (crackling) and where we were seated I could not make out anything that was said. {For the record in case...

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South Pacific Economy Auckland Central - Noumea

Helpful?
Thank Barclayman
Wellington, New Zealand
Level 5 Contributor
73 reviews
29 helpful votes
Reviewed yesterday
NEW

The upgrades at Wellington airport meant a far smoother trip to my seat at 13C, partially due to the ANZ app that works a treat, so good on you ANZ. I'm a taller guy and had just enough leg room. I feel sorry for the really tall people. Service was welcoming and friendly. Snacks were OK. A far cry from...

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Domestic Economy Wellington - Auckland Central

Helpful?
Thank Steve E
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Level 3 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW

Comfy seats, blankets and pillows for everyone, adequate bathrooms in economy class, good legroom, plenty of carry-on storage overhead, decent meals and LOTS of entertainment choices at each seat. It was our first time on Air New Zealand, and we chose it for the price and schedule, but we were very impressed and will definitely look for flights with them...

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International Economy Los Angeles - London

Helpful?
Thank imbernj
Cambridge, United Kingdom
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

So excited to be going to my son's wedding. An error was made with my grandson's ticket. We happily paid admin fee to have it resolved, but only found out by accident last Saturday, 6 days before flying out on Friday, that my 2 year old grandson was not given his allocated seat, but separated from us and put with...

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International Economy London - Rarotonga

Helpful?
Thank 111ladytraveller
Waitara
Level 2 Contributor
7 reviews
9 helpful votes
Reviewed yesterday
NEW

Great flight in economy class in Dreamliner B787. Can agree it is a notch better than the excellent Air NZ B777 to LA. Seats seem to adjust further and the air does not feel so "air-conditioned". Arrived in Perth in good shape after 7 hrs. Excellent service and nice meal. Have flown long haul on Emirates A380 too and Air...

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Trans-Tasman Economy Auckland Central - Perth

Helpful?
Thank Robyn B
Foxton Beach, null, New Zealand
Level 6 Contributor
89 reviews
24 helpful votes
Reviewed 2 days ago
NEW

This was a full flight - Sunday night to Auckland seems very popular. The ability to fly from Kapiti is great, it makes it so much easier for those of us on the coast. This is a regional flight and therefore a slightly different service but still has the Air NZ feel.

Domestic Economy Paraparaumu - Auckland Central
Helpful?
Thank Juliette D
Auckland Central, New Zealand
Level 4 Contributor
44 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

I'm 6ft 1, a regular traveller and made this huge mistake. Do not use this seat long haul unless you are a small child, a contortionist or, perhaps, a masochist and then they can change you more and it will be perfect for you! Under three hours was survivable, but if 12hrs to Singapore, I would have been taken off...

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Trans-Tasman Economy Melbourne - Auckland Central

Helpful?
Thank EmgeeNZ
Canberra, Australia
Level 4 Contributor
46 reviews
11 helpful votes
Reviewed 3 days ago
NEW

What a miserable flight! The cabin temperature was set to freezing and despite numerous passengers complaining, the only response was to hand out multiple blankets to each passenger. Nothing available to eat for a vegetarian and only two opportunities for a tiny cup of water or tea. Cabin crew did a quick food service after take off in the afternoon,...

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South Pacific Economy Rarotonga - Sydney

Helpful?
Thank Kristine R
Maryborough, Australia
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

Family of four travelling with Air New Zealand for the first time. Great friendly staff, great service and a long flight made very enjoyable.

International Economy Brisbane - Los Angeles
Helpful?
Thank wgb65
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See travel tips for airlines
“Check which seating configuration your plane has before you select seats. Air NZ is changing out the seating in 2017.”
imbernj, 20 Sep 2017 | Read review
“Choose the "Works". We did... Screen and meal are well worth the extra for this long flight”
RobynB496, 20 Sep 2017 | Read review
“I recommend paying for the extras.”
Dawn2013255122, 18 Sep 2017 | Read review
“Make sure you tell the travel agent that you are a group and that being seated together would be great.”
bevand2014, 18 Sep 2017 | Read review
“We had a baby bed provided and was installed quickly and without disruption. great for babys.”
Dilance, 17 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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