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Air New Zealand


4.5 of 5 stars
1,921 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1181
    Excellent
  • 477
    Very good
  • 173
    Average
  • 51
    Poor
  • 39
    Terrible
My Favourite Airline

I have flown with this airline several times and have found the experience to be such that I would... read more

5 of 5 starsReviewed 3 days ago
KennCW
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,921 Reviews from our TripAdvisor Community

Write a Review

1,921 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 days ago NEW

I have flown with this airline several times and have found the experience to be such that I would choose Air New Zealand for any flight I undertook and only use another airline if my itinerary wasn't covered.

International Economy Sydney - Houston
Helpful?
Thank KennCW
Ashby-de-la-Zouch, United Kingdom
Level Contributor
69 reviews
78 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From using the fast track at Heathrow to the Singapore - Star Alliance business lounge to the flight itself was great, very relaxed. The seats in business were on a Boeing 777 and did not disappoint. Lie flat beds, foot stool, adjustable seats and tv monitor. Mattress , duvet and soft pillows, all very comfy. The cabin crew were amazingly...

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International Business Class London - Los Angeles

Helpful?
Thank paulday4482016
Melbourne, Australia
Level Contributor
17 reviews
22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We flew economy heading to the US and premium on our return. The extra dollars on premium were well worth it, in our opinion! The greeting when boarding is open and friendly, which makes you feel welcome regardless of your class of service. On board entertainment is as one would expect when flying international routes, and the food was enjoyable....

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International Premium Economy Melbourne - San Francisco

Helpful?
Thank john c
Auckland Region, New Zealand
Level Contributor
276 reviews
78 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Checked in early to beat the traffic on the Southern Motorway. Had a 3 hour wait at the airport which turned into $400 in Duty Free. 777-200 very comfortable even in cattle class. Service was supreme. Managed to get 2 movies in. Bacon and Eggs for breakfast. Nice lumpy free flight and only 3.5 hours instead of the 4 it...

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Trans-Tasman Economy Auckland - Melbourne

Helpful?
1 Thank Mark E
Hamilton, New Zealand
Level Contributor
61 reviews
19 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My wife and I travel internationally frequently. On a recent flight to SFO the service we experienced without doubt the worst airline service we have ever had the misfortune to endure! It started with the lack of sincerity by all of the airline stewards, who seemed genuinely disinterested in their passengers, with fake smiles and lack of warmth and care....

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International Economy Auckland - San Francisco

Helpful?
Thank Chris W
Melbourne, Australia
Level Contributor
18 reviews
5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good comfy trip across the Tasman. Plane had no classes apart from economy. Friendly and helpful staff and the safety video was a treat. The only downfall was having to pay for movies.

Trans-Tasman Economy Melbourne - Christchurch
Helpful?
Thank Julie B
Napier
Level Contributor
31 reviews
32 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The "works" category: The food was cheap slop, no juice on your breakfast tray these days, coffee etc served half an hour after your food. Later on, the air steward practically slammed down our requested gin & tonics (no ice or lemon and the drinks came already mixed, not in the little cans & bottles as advertised) and the drinking...

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South Pacific Economy Rarotonga - Auckland

Helpful?
Thank PH1Napier
Auckland, New Zealand
Level Contributor
12 reviews
1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

I'm a regular traveler on Air New Zealand for both business and pleasure and I would only fly on another airline if Air New Zealand didn't fly the route I was traveling. The trip today lived up to my expectations of our national carrier, professional, friendly and welcoming. The ground staff and crew went out of their way to be...

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Trans-Tasman Premium Economy Auckland - Sydney

Helpful?
1 Thank Jaunty001
Level Contributor
52 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

excellent food, good multimedia devices, friendly staff, the flight was on time and it was a comfy frip. good job air new zealand!

International Economy Auckland - Kuala Lumpur
Helpful?
Thank ines m
Whangarei, New Zealand
Level Contributor
207 reviews
101 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was a spur of the moment rushed trip to Palmerston North to help my daughter with her new baby. Everything went very smoothly, Great staff keeping us informed all the time. transfer

Domestic Economy Whangarei - Auckland
Helpful?
Thank Anne255371
See travel tips for airlines
“Find out a bit about Maori culture and the All Blacks to really get the most out of your trip”
 of 5 stars , 18 Sep 2016 | Read review
“The back row of Business ensure you always get served meals first”
 of 5 stars AaronP123, 18 Sep 2016 | Read review
“if you are a couple the middle seats are better”
 of 5 stars a7515, 16 Sep 2016 | Read review
“Travel with confidence,...Lots of people bring eye masks & travel cushions for neck support”
 of 5 stars aultz, 16 Sep 2016 | Read review
“Do not allow them to book any flights with their code share partner in the US United”
 of 5 stars michaelaF4860PE, 16 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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