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Air New Zealand


4.5 of 5 stars
658 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 399
    Excellent
  • 149
    Very good
  • 69
    Average
  • 20
    Poor
  • 21
    Terrible
GREAT FRIENDLY AND CARING SERVICE

Very friendly and caring flight attendants. Great food, really good in flight entertainment with a... read more

5 of 5 starsReviewed yesterday
Jasjhol
,
Singapore
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4.5 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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658 Reviews from our TripAdvisor Community

Write a Review

658 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rochdale, United Kingdom
Level Contributor
76 reviews
35 helpful votes
3 of 5 stars Reviewed today NEW

Had seen good ratings on this airline but was extremely disappointed with the service on board and quality of the food. The staff were almost invisible, mostly behind the curtains talking. Water when it was brought around was slopped over you as it was poured from a jug at your seat. Food quality was very poor and tasteless. Check in...

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International Economy Singapore - Auckland

Helpful?
Thank EAhmad
Singapore
Level Contributor
90 reviews
26 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very friendly and caring flight attendants. Great food, really good in flight entertainment with a beautifully curated selection of music and movies. Love the safety video. Actually makes you want to watch it. Keep up on your innovation guys, you are definitly the only way to fly.

Trans-Tasman Economy Sydney - Christchurch
Helpful?
Thank Jasjhol
Bay of Plenty Region, New Zealand
Level Contributor
58 reviews
5 helpful votes
4 of 5 stars Reviewed yesterday NEW

flight was delayed for 40 minuties due to bad weather . but when loaded no issues , we made the time up on the way back plus some due to slip stream , but flight was very bumpy in places. no other issues

Trans-Tasman Economy Adelaide - Auckland
Helpful?
Thank Chris D
Bay of Plenty Region, New Zealand
Level Contributor
58 reviews
5 helpful votes
4 of 5 stars Reviewed yesterday NEW

flight was on time and no issues, food was fine as was seating and disembarking. would use again as direct flight with no lay overs

Trans-Tasman Economy Auckland - Adelaide
Helpful?
Thank Chris D
Level Contributor
78 reviews
42 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Super clean. Very relaxed. Highly organized. Lovely staff. Good legroom in economy. Black sleek leather seats. Usb compartment for charging.I preordered a vegetarian meal online. I bought a ticket that enabled me to watch movies. Not great selection but kept me busy. Definitely will fly on it again and will recommend.

Domestic Economy Auckland - Queenstown
Helpful?
Thank rbtdxb
Level Contributor
10 reviews
3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The best airlines ever! The best food, very comfortable sits, very friendly staff, very beautiful uniform! Thank you!)))

International Economy Shanghai - Auckland
Helpful?
Thank Алина Т
Invercargill, New Zealand
Level Contributor
24 reviews
3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were nearing the end of our flight when Stewardess Sonia asked our Grandaughter 10 year old Kobi if she would like to give out the sweets. Sonia dressed Kobi in a stewardess hat, apron and scarf then advised here what to do. Sonia was so patient and friendly and Kobi was still smiling several hours later. Sonia - Air...

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Domestic Economy Christchurch - Auckland

Helpful?
Thank Dawn C
Mangawhai, New Zealand
Level Contributor
86 reviews
45 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a nice way to come home; we appreciated: the way ground staff brought some discipline to the boarding process; the attentive service; the excellent food; great entertainment could be had; the plane's bathroom were kept clean and the way the flight attendants came through the cabin regularly with water- well done to both the ground staff and cabin...

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International Economy Hong Kong - Auckland

Helpful?
Thank Mark F
Level Contributor
16 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Air New Zealand always nails it. I've been flying with them for years, and can't recall a single time I've been left unhappy with how a flight attendant or service agent has treated me (which *has* happened with other airlines that I've only flown once or twice on). Economy class is consistently pleasant, and Premium Economy and Business Premier are...

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Trans-Tasman Economy Auckland - Melbourne

Helpful?
Thank nztr
Christchurch, New Zealand
Level Contributor
65 reviews
27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Flew up to Brisbane to connect with Air Nauru to journey on to Tarawa. The Air New Zealand service was its typical crisp but relaxed self, delivered in a totally professional way. They are an airline that is hard to fault!!

Trans-Tasman Economy Christchurch - Brisbane
Helpful?
Thank Alaroy01
See travel tips for airlines
“Their frequent flyer club is well worthwhile. Their Koru membership allows an extra 23kg bag, lounge entry and premium check-in”
 of 5 stars Alaroy01, 23 Jul 2016 | Read review
“Book Ahead”
 of 5 stars david_costigan, 23 Jul 2016 | Read review
“Manners go a long way, as well as dressing nice for the flight”
 of 5 stars Kiwicyclo, 21 Jul 2016 | Read review
“. Worth joining the Koru (airpoints) club if you are going to travel economy but want premium boarding and lounge access”
 of 5 stars jans809, 20 Jul 2016 | Read review
“Good airline but old planes on LAX/RAR route”
 of 5 stars 18DavidJ18, 19 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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