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Air New Zealand


10,154 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,154 Reviews from our TripAdvisor Community

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10,154 reviews from our community

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Showing 9,296: English reviews
Bay of Plenty Region, New Zealand
Level 6 Contributor
130 reviews
13 helpful votes
Reviewed today
NEW

Dreadful weather but take off was as smooth as butter. Rocky in the air but an excellent smooth landing. Very pleasant pilot the hostess was hospitable placing my raspberry plants in her locker. Most enjoyable flight very clean cabin.

Date of travel: January 2019
Domestic Economy Christchurch - Tauranga
Helpful?
Thank 523lync
London, United Kingdom
Level 5 Contributor
48 reviews
29 helpful votes
Reviewed yesterday
NEW
via mobile

Have flown with Air New Zealand 5 times now and all have been good, and when flying for over 12 hours I needed to choose carefully. Can definitely recommend paying a little extra ($39NZD) to get a seat towards the back on a 2 seat row - for some reason despite only the tiny fee there were quite a few...

Date of travel: January 2019
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International Economy San Francisco - Auckland

Helpful?
Thank Emma T
Brisbane, Australia
Level 6 Contributor
140 reviews
41 helpful votes
Reviewed yesterday
NEW

On a whole service and the experience was great except for below. I was sent a email a couple of weeks before our flight to see if we wanted to put a bid in to upgrade from economy to premium economy for my mum and myself which i did and my creditcard number was taken just in case. My mum...

Date of travel: December 2018
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International Premium Economy Auckland - Honolulu

Helpful?
Thank Leanne K
Pender Island, Canada
Level 4 Contributor
42 reviews
13 helpful votes
Reviewed yesterday
NEW

I should have read the tripadvisor reviews before choosing to book the skycouch for my wife and I on our 14 hour trip. Based on the advertising videos and pictures, it appeared roomy enough and comfortable. Our experience was awful. First of all, the sheets for the skycouch had been dumped in a big package at our seats and no...

Date of travel: January 2019
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International Economy Vancouver - Auckland

Helpful?
Thank Bruce M
Chicago, Illinois
2 reviews
Reviewed yesterday
NEW
via mobile

Amazing. Thank you so much for a thoughtful and great experience. I fly often and must say this airlines stands out. Smooth check in, friendly customer service that actually solves issues, great food on board, free wine(!!!), and good movies on board. Fly them over any other airlines in Australia and NZ. Thank you again for an amazing experience. -...

Date of travel: January 2019
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Trans-Tasman Economy Melbourne - Auckland

Helpful?
Thank Jen H
Melbourne, Australia
Level 4 Contributor
41 reviews
32 helpful votes
Reviewed yesterday
NEW

I purchased a Business Class ticket in October 2018 from Melbourne to New York with Air New Zealand. I flew Business Class from Melbourne to LA, but when I arrived in LA, I had to fly economy with United Airlines from LA to Newark. I had purchased Business Class to New York with Air New Zealand. I was very distressed...

Date of travel: October 2018
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International Business Class Melbourne - Newark

Helpful?
Thank NMB88
Melbourne, Australia
Level 6 Contributor
110 reviews
65 helpful votes
Reviewed yesterday
NEW

This is my second adventure to the USA with ANZ and again I was not disappointed! This time we flew Premium economy and it was nothing short of outstanding. The exceptional service was a big highlight along with the extra room and comfort. The food was really nice and there was plenty of it !! My daughter does not like...

Date of travel: December 2018
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International Premium Economy Melbourne - San Francisco

Helpful?
Thank singlewith2kids
Arlington, Virginia
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed yesterday
NEW

My husband and I enjoyed a very pleasurable round-trip between Honolulu and Auckland, NZ this month. We originally reserved two seats in Premium Economy, however, were delighted to bid on upgrades to Business Class - both of which were accepted. Given the 9 hour flight path, this ensured a very relaxing and safe journey made better with lie-flat seats, mattresses...

Date of travel: January 2019
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International Business Class Auckland - Honolulu

Helpful?
Thank BobWitDC
Level 3 Contributor
12 reviews
Reviewed 2 days ago
NEW

A lovely airline to travel with. Check in process is easy and quick. Boarding is done very professionally and quickly. Well on time.

Date of travel: January 2019
Domestic Economy Queenstown - Auckland
Helpful?
Thank adeleholm
Level 3 Contributor
12 reviews
Reviewed 2 days ago
NEW

Well on time, excellent service throughout flight and after. Quick baggage collection. Check in process was quick and easy.

Date of travel: January 2019
Domestic Economy Auckland - Queenstown
Helpful?
Thank adeleholm
See travel tips for airlines
“We flew from Tauranga tothe south island for 4 weeks. Parking our car at Tauranga airport was so easy and reasonably priced.”
523lync, 15 Jan 2019 | Read review
“Don't book skycouch for a couple”
BruceM53, 14 Jan 2019 | Read review
“I don't reccomend Business Class with this Air Line”
NMB88, 14 Jan 2019 | Read review
“If you can find a sale on the premium economy cabin it is so worth the extra cost !”
singlewith2kids, 14 Jan 2019 | Read review
“Don’t use this airline”
rbak9924, 13 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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