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Air New Zealand


9,534 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,534 Reviews from our TripAdvisor Community

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9,534 reviews from our community

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Showing 8,734: English reviews
Sydney, New South Wales, Australia
Level 4 Contributor
30 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

Travelled twice recently on returning flights from the Cook Islands and Norfolk Island. On all occasions my wife and I were pre placed in isle seats opposite each other by the Airline. If we wanted to change our seats to be able to sit together it would have cost us an extra $10 each online. What a joke, you might...

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South Pacific Economy Sydney - Norfolk Island

Helpful?
Thank Phil R
Atherton, California
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

The lie flat sleeper seats are first rate; food was OK. Makes a great connecting flight for Australia.

International Business Class Auckland - San Francisco
Helpful?
Thank Penn B
Tauranga, New Zealand
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed yesterday
NEW

As we have come to expect from Air NZ, from the boarding greeting, service, smoothness of the flight and landing was flawless.

Trans-Tasman Economy Auckland - Melbourne
Helpful?
Thank Ron M
Whitianga, New Zealand
Level 6 Contributor
176 reviews
44 helpful votes
Reviewed yesterday
NEW

An easy automated check in process with staff to help if there are any problems. Flight was on time and was only 2 hrs long. Lovely friendly staff with tea, coffee or water plus a small snack served.

Domestic Economy Auckland - Christchurch
Helpful?
Thank tekohiwi
Auckland, New Zealand
Level 4 Contributor
41 reviews
6 helpful votes
Reviewed 2 days ago
NEW

This was my first International flight with Air New Zealand and it was a great experience. I will definately try using them for future oversea's excursion's. I always travel economy and the service here was great as was the entertainment and the food.

International Economy Auckland - Hong Kong
Helpful?
Thank allanrmckenzie2016
Sydney, Australia
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 2 days ago
NEW

AirNZ web site flight assist is very good right from the start. It can ferret out which days are cheaper than others and there can be a big difference in flight costs. I found a great deal on a multi-city - Sydney to San Fran, SF to Las Vegas, LV to LA and then home. Premium economy except for the...

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International Premium Economy Sydney - San Francisco

Helpful?
Thank ss2115
Sydney, Australia
Level 4 Contributor
28 reviews
3 helpful votes
Reviewed 2 days ago
NEW

About half way from Queenstown to Sydney someone was ill and the flight attendants called for medical help. i dont know what had happened but the flight attendants were SO good, they rushed around a bit whilst trying to be calm and smiling, but clearly concerned.I saw them treat the sick person's partner with real care too, giving her a...

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Trans-Tasman Economy Queenstown - Sydney

Helpful?
Thank sg17harvey
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Comfortable seats, friendly, attentive cabin crew. Captain was very informative. Great flight with a very smooth landing in Sydney.

South Pacific Economy Norfolk Island - Sydney
Helpful?
Thank Judith L
Adelaide, South Australia, Australia
Level 4 Contributor
26 reviews
10 helpful votes
Reviewed 2 days ago
NEW

I was happy enough with Air New Zealand but very dissapointed with the Skycouch. I paid an additional $600 for this and it really wasn't worth the money. You get the middle seat vacant between the two of you and you can fold out the base of the chairs to form a double bed situation if you lie along the...

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International Economy Vancouver - Auckland

Helpful?
Thank TravelleDD
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

it was a great trip lovely cabin crew very friendly food was yum good choice of things to watch on screen lots for children to watch

South Pacific Economy Blenheim - Rarotonga
Helpful?
Thank DonnaR2405
See travel tips for airlines
“Dress casually with a couple of layers to peel off if you get hot. Ask for a rug if the air cond becomes cool. Stretch out. Exercise”
685ronm, 16 Nov 2018 | Read review
“You can pay extra for the seats by the emergency exits”
tekohiwi, 16 Nov 2018 | Read review
“For longer trips would probably invest in a sky couch.”
allanrmckenzie2016, 15 Nov 2018 | Read review
“Pick a seat with a seat in front. Bulkhead seats have fold away TV's which cannot be used all the time.”
ss2115, 15 Nov 2018 | Read review
“Hope you never need emergency help but it is nice to know it's available!”
sg17harvey, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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