We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air New Zealand


8,307 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

8,307 Reviews from our TripAdvisor Community

Write a Review

8,307 reviews from our community

Filter reviews by popular destinations:
All reviews Auckland Los Angeles Christchurch Sydney Wellington London Melbourne Brisbane San Francisco Queenstown Vancouver Singapore Rarotonga Perth Buenos Aires
Traveller rating
Cabin
  • (5,236)
  • (1,363)
  • (983)
  • (0)
Route
  • (3,874)
  • (1,783)
  • (1,251)
  • (664)
  • (5)
  • More
Language
  • More
Showing 7,585: English reviews
London, United Kingdom
Level 5 Contributor
62 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

We booked Air New Zealand based on recommendation from friends, but will chose another other airlines in future. Economy is pretty cramped as you would expect, but it seemed to be more so than other carriers that I have flown with recently. I am not a giant but found that the hostesses hit my shoulder every time they went past....

More 
International Economy Los Angeles - Rarotonga

Helpful?
Thank seniortrend
Level 4 Contributor
14 reviews
Reviewed yesterday
NEW

The service and assistance were exceptional over domestic and international flights. This made the flight very enjoyable. The trivia over the short flights and wide selection of shows were good entertainment on the plane.

Trans-Tasman Economy Christchurch - Melbourne
Helpful?
Thank Shingirai N
Melbourne, Australia
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed yesterday
NEW

Bumped off a flight with 11 others at the last minute. Back through Customs, run to domestic gate to Auckland. Literally Run from domestic to International to catch QF Flight (booked by Air NZ). Given 3 x $6 food vouchers (big deal) only valid for the date at Queenstown (no time to use them anyway). Upon my lodgement of complaint...

More 
Trans-Tasman Economy Queenstown - Melbourne

Helpful?
Thank kim a
Taupo
Level 4 Contributor
38 reviews
18 helpful votes
Reviewed yesterday
NEW

Terrible airline terrible flight.We flew with this airline not by choice but as part of Singapore airlines star alliance group.the food on this flight could only be described as disgusting.not only that they ran out of one dish so were offered noodles for breakfast.

International Economy Singapore - Auckland
Helpful?
Thank Keith M
Woodinville, Washington
Level 6 Contributor
119 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

We flew on a 9 hour flight from Los Angeles to Rarotonga, Cook Islands, and from the lounge to service to food to lay down beds, their Business class was unparalleled. They make the beds for you, have several options of food for each meal, and make you feel incredibly welcome. The lounge in both airports was a nice addition...

More 
International Business Class Seattle - Rarotonga

Helpful?
Thank sandbergkim
Adelaide
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Returning back from Singapore this flight was bound to be a drag but it actually went quite quickly. Generally the service was good but not a patch on Singapore Airlines. Food was ok but we missed out on our preference as the hostess was giving it away to other hostesses. The hostesses also seemed to regularly bump into seats when...

More 
International Economy Singapore - Auckland

Helpful?
Thank Couchman75
Gold Coast, Australia
Level 5 Contributor
41 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

We didn't pre-purchase meals so we wanted to buy meals and drinks on board. We couldn't order until the end of the flight and we had asked the stewardess several times. When we were finally able to order we were told it was too late. On Jetstar we've never had a problem buying meals and drinks.

Trans-Tasman Economy Brisbane - Auckland
Helpful?
Thank Christina H
Adelaide
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Took this flight to connect with a Singapore flight, delays due to ice/frost which was understandable but then a suspected bird strike on the inbound flight. The engineer took ages to get started in checks then was having a conversation with everyone and no sense of urgency. Even though local staff were reassuring about our connection they couldn’t give us...

More 
Domestic Economy Napier - Auckland

Helpful?
Thank Couchman75
Dargaville, New Zealand
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

Long queues at the airport and then plain sailing for the whole trip. Great help from Tommy at the check in desk with a glitch with one of our tickets. We elected not to have a meal on board and then regretted that decision when we smelt the food coming out!

South Pacific Economy Auckland - Apia
Helpful?
Thank Dianne F
Auckland, New Zealand
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

My adult son travelled with my husband and me to North Vietnam for a two week trail bike adventure with a New Zealand based motorbike tour company. I booked our flights on-line with ease and received updates and information by email from Air New Zealand. The check-ins and flights went smoothly and to plan with the airline accomodating our dietary...

More 
International Economy Auckland - Hanoi

Helpful?
Thank SoozGunman
See travel tips for airlines
“Book the Works package and try not to get bumped off”
445kima, 22 Jul 2018 | Read review
“Do not fly long haul”
378keithm, 22 Jul 2018 | Read review
“Join Koru so you can relax wiease while waiting”
dong269, 21 Jul 2018 | Read review
“To move between gates in Auckland airport by walk may take time. With care!”
shin318, 21 Jul 2018 | Read review
“Just say hello to staff as personal service is what they seem to do best. Families with young kids were very well looked after.”
holmmorris20, 21 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

985 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (985)
Viewed
Our fleet (18)
Viewed
Food and Drink (146)
Viewed
Seat (93)
Viewed
Cabin (70)
Viewed
View from Window (111)
Viewed
Onboard Feature (48)
Viewed
Airport (119)
Viewed
Airline Lounge (31)
Viewed
Other (349)