We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air New Zealand


8,022 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

8,022 Reviews from our TripAdvisor Community

Write a Review

8,022 reviews from our community

Filter reviews by popular destinations:
All reviews Auckland Los Angeles Christchurch Sydney Wellington London Melbourne Brisbane San Francisco Queenstown Vancouver Singapore Rarotonga Perth Buenos Aires
Traveller rating
Cabin
  • (5,039)
  • (1,321)
  • (958)
  • (0)
Route
  • (3,743)
  • (1,722)
  • (1,209)
  • (634)
  • (5)
  • More
Language
  • More
Showing 7,321: English reviews
Visakhapatnam District, India
2 reviews
Reviewed today
NEW

The new 787-9 is much faster over the same route as an old plane. I fly to Singapore regularly and Air NZ is much better than Singapore Airlines on this route

International Economy Auckland - Singapore
Helpful?
Thank susiegernhoefer
Level 1 Contributor
4 reviews
Reviewed today
NEW

Air New Zealand was not responsible for our booking to be stuffed up, that was the work of our travel agent, but the way we were treated after the fact was not exactly pleasant. Now we did not argue or caused a scene when we found out our so called first class booking in fact was a economy seat with...

More 
Trans-Tasman Economy Perth - Auckland

Helpful?
Thank Chris O
Auckland, New Zealand
Level 6 Contributor
219 reviews
46 helpful votes
Reviewed yesterday
NEW
via mobile

Can't fault them! We have been away for a month and had experienced a number of other carriers , none of whom come close to AirNZ. Firstly the crew are super friendly, helpful and extremely professional. The plane (a 787) was in beautiful condition , spotlessly clean and with everything you would expect. Premium economy was excellent. We had just...

More 
International Premium Economy Singapore - Auckland

Helpful?
Thank Simon W
Adelaide, Australia
Level 5 Contributor
75 reviews
42 helpful votes
Reviewed yesterday
NEW

Our first experience of Air New Zealand's Premium Economy service will definitely not be our last. The seats were slightly wider than standard economy, but had heaps more legroom. They can't incline far enough for a true flat bed sleep, but were sufficiently comfortable, and a person can move in front without disturbing your neighbour. Meal service was first class...

More 
International Premium Economy Adelaide - Vancouver

Helpful?
Thank John O
Somerville, Australia
Level 6 Contributor
172 reviews
36 helpful votes
Reviewed yesterday
NEW
via mobile

Flying Thai and had use of the Air New Zealand Business Lounge preflight. Quite number of us there most arriving well after me and all were less than impressed with the extremely limited food offerings there different slices of cold pita bread rolls, some salad leaves and a curry lentil soup with bread rolls. At 7.30 at night I expect...

More 
International Business Class Melbourne - Bangkok

Helpful?
Thank Michael C
Athens, Greece
Level 6 Contributor
177 reviews
30 helpful votes
Reviewed yesterday
NEW
via mobile

Our return flight from Houston to New Zealand was over 14 hours, and one we were not looking forward too. We decided to try the Skycouch, and were very glad we did. We paid approximately $650 NZD for the extra seat, and the ability to have the foot rest fold up to form a “couch” If your under 5ft tall...

More 
International Economy Houston - Auckland

Helpful?
Thank davidcapstick40
Auckland, New Zealand
2 reviews
Reviewed yesterday
NEW
via mobile

We love flying with Air New Zealand. Even though we were in economy we were always treated with respect, and the hostess and hosts were friendly and helpful. We traveled with our three boys and it was a top experience. Plenty to keep us entertained and always letting us know when the ride was going to get bumpy.

International Economy Auckland - Los Angeles
Helpful?
Thank esthervernon
Sydney, Australia
Level 6 Contributor
130 reviews
68 helpful votes
Reviewed 2 days ago
NEW

The Air New Zealand crew on my flight (and on others) are always so incredibly warm, friendly and kind. Even for an early flight. So well groomed, and the friendliness is GENUINE - they are happy to be there working, and looking after the customers. People tend to forget that the Flight Attendants are there FIRST and FOREMOST for safety....

More 
Trans-Tasman Economy Wellington - Sydney

Helpful?
Thank Dominic F
Level 5 Contributor
79 reviews
19 helpful votes
Reviewed 2 days ago
NEW
via mobile

This was a return flight after a business trip to Australia - unfortunately Air NZ weren't up to their usual standard; with sub-standard service and unfriendly/ disinterested staff. The meal choice was unimpressive and only offered one drink for the entire flight NOT what you would expect from an award winning airline

Trans-Tasman Economy Melbourne - Auckland
Helpful?
Thank Bill T
Tauranga, New Zealand
Level 4 Contributor
42 reviews
13 helpful votes
Reviewed 2 days ago
NEW

What a disgusting flight. We paid extra for a seat with more legroom and were given probably the smallest seats in the plane with no explanation. When it was queried the staff said the plane had been changed so we did not get the seat originally allocated. No apologies. The airline promotes itself as the best and award winning, this...

More 
Trans-Tasman Economy Auckland - Sydney

Helpful?
Thank alan d
See travel tips for airlines
“Fry with Emirates or Singapore airlines”
alandC5830SP, 21 Jun 2018 | Read review
“It is worth buying extra leg room but if you cannot, isle seats are comfortable”
royg899, 20 Jun 2018 | Read review
“Book in advance and try the One Up program it worked for us.....it is a great way to get a upgrade to business class....”
dpbear, 20 Jun 2018 | Read review
“Get the Sky couch if you can- it was so worth it to lay down flat and sleep.”
V9504MVjenniferk, 19 Jun 2018 | Read review
“Always enjoy flying with Air New Zealand. Cabin Crew are polite and helpful.”
soniafenton49, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

945 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (945)
Viewed
Seat (89)
Viewed
Airline Lounge (31)
Viewed
Food and Drink (135)
Viewed
View from Window (110)
Viewed
Airport (118)
Viewed
Cabin (68)
Viewed
Onboard Feature (47)
Viewed
Our fleet (15)
Viewed
Other (332)