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Air New Zealand

14,054 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
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4.014,054 reviews
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About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14054Reviews
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nevillesc wrote a review 20 Feb
Brisbane, Australia80 contributions2 helpful votes
Wellington - Brisbane
Trans-Tasman
Flight cancelled at last minute ,no explanation. Poor communication. Air N.Z. once was a great airline, in some ways they still are, but they dropped the ball & need to be called out. This behaviour was common in covid, by all airlines. I booked in April 2023, why did they wait until the departure date!. Why do all airlines assume everyone has a mobile phone or computer. I learned Air N.Z. had issues with there A 320 fleet, through the media, not the airline. Air N.Z. had my contact address , phone numbers & email address, They send a text to my Australian number when I am in N.Z. 2 days out there website showed only 20 vacant seats. My point is we were going to travel by car to Wellington ,we could have arrived at Wellington Airport, no plane. I am not complaining about the availability of aircraft, but the total lack of communication. Some clown puts me on a flight, Wellington to Auckland, China airlines Auckland >Brisbane, late evening, no trains running, taxi/uber $150 home .Finally got hold of someone at Air N.Z. I said just fly me to Auckland next day, put me on the 777 to Brisbane, which they did, no apology. However N.Z 145 was a great flight. People need to speak up, don't accept this B.S. wish Emirates were still flying AKL>BNE, worth the price. Covid has left airlines with poor staff, who have no skills, poorly trained in a hurry. They sacked all loyal staff, who are reluctant to return. No lessons learned from covid. Sadly this will be with us for many years to come, Qantas has become one of the worst airlines, they have major hurdles, getting rid of Alan Joyce has achieved nothing. The road back is long, as travel returns we deserve better. Happy safe travels everyone.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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josh l wrote a review 19 Feb
2 contributions1 helpful vote
Auckland - Tokyo
International
Terrible food, some grumpy staff (Gemma) more interested is being a star struck puppy with the chiefs on board than looking after most customers. Maybe if you’re a rugby player they care but otherwise service from some stall is a joke. I fly long haul flights each month and Air Nz is an airline which thinks they are great but are rubbish in comparison to airlines like Emirates and Singapore. On top of this they were an hour late on my trip in early Feb and again on a friends trip three weeks later. They aren’t the worst airline in the world but they aren’t much above the middle.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DayTrip21593839705 wrote a review 18 Feb
Auckland Central, New Zealand1 contribution
Auckland - Hobart
Trans-Tasman
Air New Zealand is the best airline! I flew from Auckland to Hobart, which took about three and a half hours, and it was a great experience. Everyone on board got a pair of earbuds, and a flight attendant even handed my family and me free headphones too. The seat was comfortable, and not only did we get free wifi but also an in-flight entertainment screen. The cabin crew was extremely nice. I would definitely recommend Air NZ.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sienna G wrote a review 18 Feb
2 contributions
Auckland - Wellington
Domestic
We got a notification in the middle of the day saying our 9.30pm flight was delayed to 10.30pm. Once getting to the airport after checking in with bags etc, the flight was delayed another 15 minutes which we were not given an announcement about. At this new boarding time of 11.45pm we were told the flight was cancelled due to “staff sickness”. So they obviously knew the whole day that this flight wasn’t going to go ahead but decided to tell us once we had all gotten to the airport checked in and sat through all of the EXTRA delays. I normally only fly AirNZ but I have lost all respect in the business. A cancellation is a cancellation but I don’t think it is ok for the business to get away with treating their customers this poorly :(
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joyce C wrote a review 14 Feb
1 contribution
Wellington - Brisbane
Trans-Tasman
AIR NZ Flight 273 Wellington to brisbane10thFebruary. Every staff member on this flight put in 100% effort to ensure your flight was enjoyable. I will be 90 later in the year and am on a walking frame and am really unsteady on my feet and I really appreciated the help given on getting to and from the toilet. I would recommend Air NZ to everyone. I was quite nervous coming over as I was travelling alone . I was asked if I would like to move up to the very front and nearest to the toilet ,tons of leg room and on the aisle which was much appreciated. I am looking forward to meeting this awesome crew again when I return home on the 24th THANK YOU AIR NZ & CREW
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nevillesc wrote a tip 20 Feb
"Air N.Z. is the best of a very bad lot. Trans Tasman travel is more hassle than pleasure. Larger aircraft means crowds."
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Journey64742708413 wrote a tip 10 Feb
"Never got on the flight as it was cancelled! "
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Sarah W wrote a tip Jan 2024
"Don't use them. "
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AdnanMir wrote a tip Jan 2024
"Don’t fly with them !"
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michelle e wrote a tip Jan 2024
"Don’t go to Napier They are unhelpful 💯"
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ReturnOne-WayMulti-city
Depart
Fri, 8/3
Return
Fri, 15/3
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1, Economy