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Air India


4,277 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India +91-1800-180-1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,277 Reviews from our TripAdvisor Community

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4,277 reviews from our community

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Showing 3,629: English reviews
Sheffield, United Kingdom
Level 4 Contributor
43 reviews
14 helpful votes
Reviewed today
NEW

Flew air India as it happened to be the only airline available to fly between Chennai and Singapore when we wanted to. The plane was ok, boarding was quick and seats average sized/spaced. Cleanliness however not good at all – the tray tables were filthy with old curry stuck to both mine and my husbands, incredibly unhygienic. The food looked...

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Southeast Asia Economy Chennai (Madras) - Singapore

Helpful?
Thank Sarah S
Bengaluru, India
Level 4 Contributor
25 reviews
7 helpful votes
Reviewed today
NEW

This was my trip to on plane, had unique experience of traveling through the flight. Cabin crew staff were great, provided breakfast, lunch and some snacks on time. Its one of my longest non stop flight journey till now.

International Economy New Delhi - Chicago
Helpful?
Thank vishwakumarmc
New Delhi, India
Level 5 Contributor
48 reviews
3 helpful votes
Reviewed today
NEW

This is probably one of the few airlines that treat you like a Maharaja. They offer meals just when you really require them. Their planes were new and well kept. The ground staff was also helpful. Its a pity the airlines is on sale.

Asia Economy New Delhi - Male
Helpful?
Thank goelsshobhit
India
1 review
Reviewed yesterday
NEW

I Mr.Dhinendra Lohmor from Lucknow, I booked two tickets from Lucknow to Bhopal in Air India flight, flight depart before time the timing was 4 pm on 28-03-2018, flight depart from Lucknow before time depart time were 4 pm but flight depart before time and we don't get any information from Air India of before depart. We are very upset...

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Domestic Business Class Lucknow - Bhopal

Helpful?
Thank dhinendra l
Manila, Philippines
Level 4 Contributor
29 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

First, no boarding announcement made. I just saw people line up for boarding. Second, the aircraft is small (understandable for short flights) and old. On our way to depart we got an announcement that there are technical problems. Then later on about the brakes and AC. Snacks were provided and after that we were all ask to get off the...

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Domestic Economy Bengaluru - Kochi (Cochin)

Helpful?
Thank TravelllingPUMPKIN
Shanghai, China
Level 4 Contributor
33 reviews
4 helpful votes
Reviewed yesterday
NEW

I flew again with Air India last night (the second time in 3 weeks) and for some reason things were much better. The check in process in Shanghai was extremely smooth, boarding was reasonable (for a Chinese airport) and we left on time. The plane was the same plane i flew on last time, a dreamliner but had obviously been...

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Asia Business Class Shanghai - New Delhi

Helpful?
Thank David K
Frankfurt, Germany
Level 3 Contributor
20 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

Hello Travelers, I am regular traveler of Air India and mostly using its services for International Routes. Fortunately, I always liked the services and feeling safe as well. Recently, I had experienced worst ever service among all my trips with multiple airlines. Safety should be primary concern which can’t be compromised. I didn’t feel safe at all this time. Aircraft...

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International Economy Frankfurt - New Delhi

Helpful?
Thank Pawan D
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

first ever domestic flight in India, easy check-in, helpful staff always very courteous to my needs, Food on board was disappointing only a veg option but overall I'd repeat when required.

Domestic Economy Mumbai - Visakhapatnam
Helpful?
Thank Phillips S
2 reviews
Reviewed yesterday
NEW

I want to travel to chennai. india and I thought using the country's front line airline will be a good way to start my India experience. Flight AI 905 Airbus 321 from Dubai to Chennai wasn't looking pleasant to me. The plane was old and there was this constant noise i keep hearing at the emergency door on the 2nd...

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International Economy Dubai - Chennai (Madras)

Helpful?
Thank Stanley A
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

On entering the plane a strong whiff of stale urine assailed my nostrils and my heart sank imagining travelling for 9 hours with that stench. Thankfully the smell did permeate into the business class cabin -an immediate sense of relief overcame me. In the old days on entering the business class cabin there would be a crew member offering a...

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International Business Class New Delhi - Paris

Helpful?
Thank eddie o
See travel tips for airlines
“Can opt for window seats while check in”
vishwakumarmc, 20 Jun 2018 | Read review
“Please don't come with a preconceived notion about the airline”
goelsshobhit, 20 Jun 2018 | Read review
“web check-in is a smart choice, otp available seats as per choice. print the boarding pass can help, long queue, decrease waiting time.”
, 19 Jun 2018 | Read review
“Print boarding passes ASAP. Leave heavy bags at left luggage, taking essentials into the cabin so no time wasted picking up luggage.”
, 18 Jun 2018 | Read review
“If your height is 5ft 11 inch and above, less leg space for you but can be compromised. Something sharp kept me hitting on my knees.”
himSml, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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