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Air India


5,112 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,112 Reviews from our TripAdvisor Community

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5,112 reviews from our community

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Showing 4,335: English reviews
Petersfield, United Kingdom
Level 5 Contributor
91 reviews
22 helpful votes
Reviewed today
NEW

3 Wonderful flights all on time no hanging about at the gate , all flight attendants were very good, TheSeats were very comfortable, food was great no complaints.

International Economy London - New Delhi
Helpful?
Thank royandwendy503838
New Delhi, India
Level 4 Contributor
29 reviews
18 helpful votes
Reviewed today
NEW

I booked a business class tkt for DEL/BOM/DEL through IXIGO. But experience was quite awful and non professional. Since the vendor was sasti ticket. At the time of booking fare shown on IXIGO FROM DEL/BOM on jet air lines flt no 9w352 was 22060 in buss class and return on 20th Nov was 24536/ by Air India flight Ai144. After...

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Domestic Business Class Mumbai - New Delhi

Helpful?
Thank Shyam P
Los Angeles, California
Level 5 Contributor
58 reviews
16 helpful votes
Reviewed today
NEW

So on my trip around the world I decided to take Air India throughout India because I figured since it is the flag carrier of India, it cant be too terrible. For and Indian airline I was pleasantly surprised, here is my itinerary on their airline. BOM- JAI October 9 JAI - DEL October 13 I do have to say...

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Domestic Economy Mumbai - Jaipur

Helpful?
Thank Koocharianjetsetter
Melbourne, Australia
Level 4 Contributor
33 reviews
6 helpful votes
Reviewed today
NEW

Very good airline, Even for a short flight food is provided, the leg rooms are so good just like international airlines.. I travelled nearly 50 countries but for local flights Air India is the best compare to low cost budget airlines. Visited five times in three years always on time . Love to travel again and will take international destination...

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Domestic Economy New Delhi - Bhubaneswar

Helpful?
Thank 987kunalp
Williamsburg, Virginia
Level 6 Contributor
859 reviews
421 helpful votes
Reviewed today
NEW

Boarding was slow but flight left on time. Food service extremely slow and got food so late, we didn’t have time to finish. The main problem is the lack of legroom. Tall husband had to sit sideways with his legs to even fit in the seat. Good thing it was not a long flight. Would not fly them transatlantic.

Asia Economy New Delhi - Kathmandu
Helpful?
Thank igolfCA
Level 3 Contributor
16 reviews
25 helpful votes
Reviewed yesterday
NEW
via mobile

The 3x3x3 seating is very cumbersome. No space at all. And travel companions don’t get to travel together! Catering is below par. Drinks not refilled. Only good thing is that it’s a direct flight

International Economy New York City - New Delhi
Helpful?
Thank PK S
London, United Kingdom
Level 3 Contributor
12 reviews
9 helpful votes
Reviewed 2 days ago
NEW

horrendous service - unfriendly rude crew and really awful food - IFE did not work on both legs of the journey - would not recommend and will never fly again with air india - will stick to Turkish airlines

International Economy London - New Delhi
Helpful?
Thank 34281
Benalla, Australia
Level 4 Contributor
45 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Amazingly good experience. Very comfortable plane, even though it was only a 1 hour flight. Would fly with them again

Domestic Economy Mumbai - Ahmedabad
Helpful?
1 Thank Bruce and Chris M
Hatfield, Pennsylvania
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed 3 days ago
NEW

I have found the non-stop flight from New York to Delhi and back again to always be a delightful experience. The service in Business Class is excellent. They bend over backwards to assist. The food is quite good even for a non-curry-type-of-person. I had a new plane going over and an older one coming back. Both worked fine.

International Business Class New York City - New Delhi
Helpful?
Thank Dan A
Thane, India
Level 6 Contributor
474 reviews
100 helpful votes
Reviewed 4 days ago
NEW
via mobile

Air India is the only airlines in the country which has Large Boeing planes for domestic routes ( acts as feeder for international routes ) . So if you are looking for a comfortable ride in these places, air India is highly recommended. Food is also probably the best . I have never faced any issue whenever I have travelled...

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Domestic Economy Mumbai - New Delhi

Helpful?
Thank thakurpiyush1
See travel tips for airlines
“Keep smiling”
royandwendy503838, 17 Nov 2018 | Read review
“Never trust Airlines ,ixigo, or its vendors”
133shyamp, 17 Nov 2018 | Read review
“Carry exact weight even for a kilo they charge without any consideration”
987kunalp, 17 Nov 2018 | Read review
“dont travel with air india - period”
34281, 15 Nov 2018 | Read review
“Consider Air India in your flight schedule”
bruceandchrism, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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