Air India

Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

0011 91 1800 180 1407

Website

3.010,408 reviews

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About Air India

Airline Alliance

Star Alliance

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.

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3.0

10,408

Excellent

1,696

Very good

2,344

Average

1,685

Poor

1,139

Terrible

3,546

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Christopher W

Chesterfield, United Kingdom

249 contributions

Air India from Delhi to Kolkata

New Delhi - Kolkata (Calcutta)Domestic

This flight was actually in Premium Economy but Tripadvisor does not yet seem to recognise this category of travel which is a bit surprising given the rapid growth of this as an option. The flight was a continuation of a journey from London to Kolkata necessitating a transfer in Delhi. As is normal immigration and baggage clearance has to be at the first port of entry to a country, in this case Delhi. That was all very smooth but the transfer to the Air India domestic check in desk was not. The security (for check in) was slow and somewhat chaotic with the security officers often behaving quite rudely. Checking the bags for the onward flight was ok and it is therefore necessary to go up a level to the departures area and pass through security again. A necessary process of course but this means a minimum of 2 hours is needed to get through the transfer process and get to the departure gate. Boarding the flight was well managed and it departed more or less on time. The Premium Economy seats on this flight were actually Economy grade seats but the flight is only a couple of hours. Cabin crew were fine and the food served was good. We arrived a little early, disembarkation and baggage delivery were fine. A good flight.

Date of travel: December 2024

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Written 24 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

GrandTour41463368336

1 contribution

Air India - Shames India

Vienna - New DelhiInternational

Never take air India Horrible and senseless company Shame to Indian nation . So many travel from abroad to India and with such a bad treatment what will they think of our country?

Date of travel: January 2025

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Written 24 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Harry N

Mississauga, Canada

2 contributions

10 out of 30 Business class seats on 15-hour flight not recling/operable

New Delhi - TorontoInternational

Air India - A Disastrous Experience That No Traveler Should Endure I am beyond frustrated with the appalling service I received from Air India during my business class flight from Delhi to Toronto on November 30, 2024. This was supposed to be a luxurious, relaxing journey in business class, courtesy of my Aeroplan reward ticket. However, what I encountered was nothing short of a nightmare. Just before boarding the 15-hour flight, I was informed that the flat-bed seat in business class wouldn’t recline. To make matters worse, 10 other business class seats were also broken. Out of 30+ business class seats, nearly a third were non-operational! How is this aircraft even allowed to fly with such issues? Isn’t someone at the Directorate General of Civil Aviation supposed to ensure safety and service standards? Despite this, Air India refused to endorse my ticket to another carrier, and I had no choice but to endure a 15-hour flight with a business class ticket, but NO business class comfort. It was an uncomfortable, miserable journey, not what I paid for or expected. But it didn’t end there. Upon arrival, Air India promised a firm upgrade voucher and claimed that Air Canada would refund my Aeroplan miles. Six weeks and 10 emails later, I finally received the voucher. But what good is it? When I called the call center to inquire about using it, I was told that I would have to present it at the airport to be considered for an upgrade. What if business class is full? Will I be stuck flying in economy AGAIN? And no one at the call center could even tell me whether I should carry business class baggage (2 x 32kg) or economy class baggage (2 x 23kg). The entire experience was a disaster. Air India’s lack of professionalism, miscommunication, and sheer disregard for customer service has left me with zero trust in this airline. This is NOT how business class travelers should be treated. Air India, you owe me a full apology, proper compensation, and a commitment to never let this happen to another passenger. If anyone is considering flying with them, BE WARNED. #AirIndiaFail #CustomerServiceDisaster #BusinessClassNightmare #TravelNightmare #AirIndia #AirCanada #TravelProblems #ConsumerRights

Date of travel: November 2024

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Written 24 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

SKureishy

1 contribution

Privatization has only made Air India WORSE than it already was

Goa - San FranciscoInternational

Air India had a notorious reputation as a government owned enterprise. Hopes were high when it got privatized a couple of years ago. However, the service has actually deteriorated further. Regardless of the class of service -- Business, Premium Economy or Economy -- my parents (and I) have, on multiple occasions, regretted giving our patronage to this airline. Some examples of the horrors of dealing with this airline *after its privatization* are as follows: - MAINTENANCE: Business class seating had functional issues (movie screen not working, recliner not working etc.) on 17 hour international flights, and, despite raising it with the staff, NOTHING WAS DONE during the flight - even a seat change was not possible. My parents had to continue in the defective seats, without any reprieve. Attempts at grievance resolution through customer support, after the flight, went nowhere. You can always expect to be on hold on the phone for hours at end, passed around from one agent to another, and so on, when grievance resolution is involved. If this wasn't enough, my parents faced the same issue even on the return flight! Bear in mind these were 17 hour international flights that faced this issue. - SCHEDULING: We didn't learn our lesson the first time. We regrettably booked by Air India again due to unavailability of other options, and because the airline recently upgraded its airline fleet between DEL<-->SFO. So, keeping our fingers crossed, I went ahead with the booking. What started then was an almost non-stop sequence of schedule changes, cabin class downgrades etc, that continued for weeks, for multiple reservations. Ultimately, I decided to cancel the flights, since cabin downgrades an schedule changes (>3 hours) entitle travelers to cancel their tickets without a penalty (full refund) based on US DOT regulations. But, even for this, one has to first be able to reach the airline, which was essentially impossible. After multiple calls to the travel agent, and again being put on hold for hours, the situation went nowhere, and I ultimately had to dispute the charge on my credit card statement. Nothing seems to work with this airline other than force or legal escalation. Gone are the days when Air India felt like "our" airline, as Indians. - CONNECTIONS/TRANSIT: I recently also faced an issue with a missed connection, with the airline trying to penny-pinch even their obligation to provide you with a comfortable transit while you wait for the next connecting flight. I had to raise hell to be allowed to even use the Air India lounge while I waited for an alternative connecting flight after a missed connection caused by Air India, when transiting in BOM during my SFO --> GOI journey. Expect hours of frustration at some point or other, when you book with this airline. They bait you with good pricing, and the shortest travel routes between the US and India, but beware that you will "pay" for it in other intangible ways, more than what you think you might save in the short-term. I personally don't plan to ever use Air India again. Booking the ticket is just one part of an overall travel experience. There is the seating itself (which may not be functional), flight and schedule changes (during the days leading upto the flight), delayed flights (while you travel), horrendous treatment enroute (if you are stranded between connections due to those delays), protracted grievance resolution process (after the journey), and almost always an unacceptably large investment of your time dealing with the airline for any and all of the above. Literally none of my, or my parents', overall journeys on this airline since it went private have been pleasant.

Date of travel: January 2025

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Written 24 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Trek22378360305

2 contributions

Worst Experience

Dubai - New DelhiInternational

I recently had a very disappointing experience with my return flight from Dubai to Delhi with Air India. During the flight, I found hair in my food, which was quite off-putting. I called for assistance from the staff member Ms. Aditi, but she dismissed me by saying she was too busy and walked away. When she returned to collect the used dishes, I informed her that I hadn’t eaten the meal due to the hair, but she didn’t apologize or acknowledge the mistake. Instead, she simply offered to bring me a replacement meal. The lack of professionalism was extremely frustrating, especially since she didn’t even offer a basic apology for the inconvenience. To make matters worse, I noticed that the pillows provided were very dirty. This experience was far below the standard I expect from any airline, and I hope they address these issues for future passengers.

Date of travel: January 2025

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