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Air France


9,831 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,831 Reviews from our TripAdvisor Community

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9,831 reviews from our community

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Showing 3,072: English reviews
coral gables
Level 5 Contributor
62 reviews
19 helpful votes
Reviewed yesterday
NEW

In a word - "relax." Relax in knowing that should you travel on Air France you will be treated with courtesy and respect, that you will be afforded the simple niceties of travel, and that you will arrive on-time and that your baggage will be waiting for you. One might almost consider traveling domestically, via Paris, to say, New York...of...

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International Economy Miami - Paris

Helpful?
Thank lsd f
NEWPORT BEACH CA
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed yesterday
NEW

I always start my trips to europe with Paris, so Air France is the most convenient air line. The business class seats are Ok, just as long as you are in the middle row so you can have isle seat (so you or your neighbor don't have to jump over each other). The new planes have better configuration 1-2-1 this...

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International Business Class Paris - San Francisco

Helpful?
Thank OLIVIER-JOANIN
Rehovot, Israel
Level 5 Contributor
77 reviews
18 helpful votes
Reviewed yesterday
NEW

The flight took off on schedule. We had lay over of 1 hour in CDG, and than the next one. The staff were very polite and cooperative. On the flight to IAD we also had a USB connector on board, that was very useful to our mobile phones. The only downside was the food that could be much better

International Economy Tel Aviv - Washington DC
Helpful?
Thank talc1
Lebanon,Beirut
Level 4 Contributor
37 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

You feel a quality difference between the plane that pick you from Los angelos to paris and the plane that pick you from Paris to Beirut knowing that the flight time is more than double. The Lcd Screens should be replaced in non time with better resolution and wider screen. It is impossible to enjoy watching movies with such resolution...

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International Economy Los Angeles - Beirut

Helpful?
Thank Antoine S
San Francisco, California
1 review
2 helpful votes
Reviewed 2 days ago
NEW

Unfortunately, the passenger next to me got sick over my carry-on. The staff did not really seem to want to help me so after trying my best to wash what I could I asked for a plastic bag to put my soiled luggage in. They stated they did not have any when I had just witnessed them open a drawer...

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International Economy Los Angeles - Paris

Helpful?
2 Thank Nancy_77A
Level 6 Contributor
130 reviews
16 helpful votes
Reviewed 2 days ago
NEW
via mobile

The curbside check in was so convenient and easy. There was a long queue in the check in counters inside. The flight crew were really attentive and nice. They constantly offer drinks and snacks. Their in flight entertainment kept my 8-yr old happy and busy that he stayed awake for the whole flight.

International Economy New York City - London
Helpful?
Thank Cabulihan
Milan, Italy
Level 6 Contributor
230 reviews
67 helpful votes
Reviewed 2 days ago
NEW
via mobile

Used to be good service, good food, France at its best , no longer. Service with arrogance matched only and surpassed by some American Airlines. The food used to be French, French at its best. No longer. Service is getting worse on many airlines but if you pay business you would like to get something for the several hundred euros...

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Europe Business Class Nice - London

Helpful?
Thank Rana R
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Superb airline experince from start to finish , very smooth and great customer service ..will always us AF going forward

International Business Class Mumbai (Bombay) - Boston
Helpful?
Thank fripoh
Level 3 Contributor
11 reviews
12 helpful votes
Reviewed 2 days ago
NEW

An Air France representative assisting an elderly woman in a wheelchair gave her my suitcase, put it in her family's car and off it went to a city 5 hours from Paris. I get an email from the family that realized they had the wrong luggage (when they got home). Of course, the woman's luggage was lost too. I filed...

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International Economy Boston - Paris

Helpful?
Thank Sharon M
Toronto, Canada
Level 5 Contributor
66 reviews
24 helpful votes
Reviewed 3 days ago
NEW

I want to put it on record - I Love Air France! But this latest flight from Charles de Gaulle airport (Terminal 2) to Stockholm’s Arlanda airport was a test of my patience during check. I am all for electronics helping us but I miss the human factor. Not one of the gadgets we needed to check in from printing...

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Europe Economy Paris - Stockholm County

Helpful?
Thank Thomas R
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See travel tips for airlines
“Take photo of bag and carry a carry on”
E8797POsharonm, 20 Jul 2017 | Read review
“If you have pre-checked online in make sure you sue a good printer for your boarding card”
thomasrY4822EP, 19 Jul 2017 | Read review
“Better try to avoid Air France due to potential strikes”
francof515, 17 Jul 2017 | Read review
“If it is not a full flight then move seat and sit with some more space around you.”
johnandrachel, 16 Jul 2017 | Read review
“Pay the extra money for legroom so you can attempt to sleep”
vanessar691, 16 Jul 2017 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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