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Air France


15,653 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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15,653 Reviews from our TripAdvisor Community

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15,653 reviews from our community

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Showing 5,026: English reviews
Mazatlan, Mexico
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Beautiful Airbus A380 Nice roomy comfortable seats, enough leg space, nice screen with many multimedia options to play. Flight attendants were nice and serviceable. Food ok according to Airline expectations. Great price, great flight and great all around service.

International Economy Mexico City - Paris
Helpful?
Thank Oscar C
Oakville, Canada
Level 6 Contributor
106 reviews
58 helpful votes
Reviewed yesterday
NEW

Flew Lux Air from Luxembourg to Paris to connect with Air France flight. Flights were both booked with KLM. Air France is a partner, but I found out too late, Lux air isn't a partner. I could not check in for my AF flight until I got to Paris airport. Getting through the Paris airport is a nightmare as there...

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International Economy Luxembourg - Toronto

Helpful?
Thank Beverlz
Marseille, France
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

On time ! Personnals professionals. Just one thing, please give us to some eat. Everything was perfect without that.

Europe Economy Marseille - Venice
Helpful?
Thank Dakrii
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

Booked 5 seats on AF website only to reach airport and told seats were not available, and never were, AF customer service were shocking, luckily ground staff at airport sorted out alternative flights that were not ideal and meant transportation from airport to our original airport but added numerous hours or extra time traveling, this was all through the fault...

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Europe Economy Southampton - Chambery

Helpful?
Thank Paul W
Dubai, United Arab Emirates
Level 6 Contributor
115 reviews
26 helpful votes
Reviewed yesterday
NEW

It was my first time ever with this airline. My experience started very well with fast check-in process, friendly crew, and clean plane interior.. However when i arrived at my destination and my suitcase didn't make it! It was a real inconvenience. And what made it worse is knowing that 50 more passengers were in the same situation. Apparently Air...

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International Economy Paris - Dubai

Helpful?
Thank Osama M
Lliria, Spain
Level 6 Contributor
395 reviews
105 helpful votes
Reviewed yesterday
NEW

The process of boarding and the on-board staff was fine.My main concerns was the poor quality of food and shortage of beer or spirits. The choice of the meal was chicken or chicken and it was all tasteless and most of it was left. There is far too much on the tray and it would be better to offer less...

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International Economy Paris - Havana

Helpful?
Thank tony b
Birmingham
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed 2 days ago
NEW

One of the most uncomfortable journeys ever. The plane was old and the seats had seen better days. There was a one hour delay in Paris but neither an apology nor an explanation was given. Will definitely avoid using Air France again.

International Economy Birmingham - Mahebourg
Helpful?
Thank Chillman555
North Yorkshire, United Kingdom
Level 2 Contributor
5 reviews
22 helpful votes
Reviewed 2 days ago
NEW

In Havana the check-in desk was covering two flights, one to Paris and the other to Amsterdam. The queue was enormous - 3 hours from end to end. The flight to Paris was delayed from 2020hr till 2205hr because of 'aircraft parking difficulties'. The food on the flight was awful - garlic processed chicken with rice. No salad just a...

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International Economy Havana - Manchester

Helpful?
Thank Charlyfarly2
Constanta, Romania
Level 6 Contributor
113 reviews
57 helpful votes
Reviewed 2 days ago
NEW
via mobile

Clean, comfort, friendly service, professional staff, but one thing isn't at the level of other company business class offer. The Internet access. On other lines (no name given) once you open the log in window, using passenger name and seat number, as a business passenger you get free access. On Air France you have to pay. I think that for...

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International Business Class Panama City - Paris

Helpful?
Thank Sorin-Daniel D
England, United Kingdom
Level 5 Contributor
10 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Terrible Service , flight attendant ignored our first requests for drinks after the meal, had to keep reminding her and didnt bring us water at all when asked.. She was abrupt, patronizing and bossy and like a poster further down we got the feeling it was because we were British. Flew home with sister airline KLM who were great ,...

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International Business Class Manchester - Bangkok

Helpful?
2 Thank cpl007
See travel tips for airlines
“Don't transfer from another airline and have to go through the Paris airport.”
Beverlz, 19 Feb 2018 | Read review
“need a little more time to get to the 2G terminal if you get there by train”
TITOFTPARIS, 18 Feb 2018 | Read review
“Don't fly with Air France. Simple.”
dabo2005, 17 Feb 2018 | Read review
“check other options”
tonyb783, 17 Feb 2018 | Read review
“To go from terminal 2E to terminal 2F in Paris takes some time and take the time for a fresh coffee and croissant”
GJB2014, 17 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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