Air France
Overview
3.536,164 reviews
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About Air France
Airline Alliance
SkyTeamHeadquarters: 45 rue de Paris, Roissy-en-France France 95 747
Airline Summary
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
Paris - Lisbon
Europe
Worst company ever. My wife is pregnant, there’s no priority, and staff didn’t even care and even started laughing, mocking with the situation. Before that, Coming from Lisbon to Paris, my luggage was damaged , it was brand new , and they also didnt care at the airport. And the worst thing is how dumb they are , because not knowing how to talk in English and working at an airport is completely unprofessional. At least hire professionals that talks the most spoken language in the world. Airfrance is the worst company ever. And being worse than EasyJet (never used them, but heard many bad things about easyjet), is something you (airfrance) shouldn’t want. And on the top of everything , flight was delayed 1 hour. Never again.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
Marrakech - Paris
International
I had a terrible experience on the flight from Marrakech to Paris with Babies sitting in front, next and behind me. I usually travel in planes with kids zones so those without kids can travel in peace. However, the kid behind me constantly kicked my seat, one time I even spilled my drink because of it. I asked to be seated elsewhere but was just told the plane is full and kids are like that. I thought the reply from the flight attentendant was rude as there could have been an easy solution as the father of the kicking child was sitting next to his wife and the passenger next to me with the baby thought it was normal that kids kick, so if the passengers behind me had swaped seats we all could have been happy, but my concerns were completely dismissed. While I can appreciate that these sorts of experiences are somewhat subjective, the flight to Frankfurt from Paris was even worse as the plane was completely dirty - the ventilation areas had black spots that returned a wet wipe black and next to the seats were week old crumbs and dirt. I asked for help with more wipes but had to wait for the wipes for almost the entire duration of the flight. The flight attendant was also quite unfriendly about the issue saying it was not her job to clean the plane - well as a passenger it certainly is not my job either, it is actually a health hazard for me as I suffer from mold and dust allergies.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Paris - Montreal
International
I don’t travel much anymore, but use too. I was up early, ( could sleep in Europe) got there 4 hr early flight was running late. Got to France for connecting to Montreal, and went to wrong gate and only had 25 min to get to 2E before departure. Got to gate and all the staff helped, and then the guy that was there( (tall and look like pilot) took charge, asked coworker to call the plane and see if I could get on, I did not have boarding pass, checked my passport, and boarding was done for a while. Asked another coworker to bring me to plane. Then as I was putting bag in upper storge I heard friend accent say “ Monsieur hello, here’s your boarding pass” I made it home and to note the rest of crew was amazing too, friendly, plane was packed solid, thank you ! Thank you, Merci beaucoup!! And great team work.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Zanzibar Island - Paris
International
I recently flew from Zanzibar to Paris in July 2024, and it was by far the worst international flight experience I’ve ever had. I was forced to sit next to a passenger who continuously vomited into a bag and coughed on me throughout the flight. I requested several times to have my seat moved but was told the plane was full. After takeoff, I noticed multiple empty seats, and some passengers were able to stretch out and sleep comfortably. I, however, was still forced to stay in my seat next to the sick passenger. When I asked the flight attendant again after takeoff about changing my seat, she spoke in French to another attendant and a passenger near the bathroom, completely ignoring me. To make matters worse, the sick passenger's mother got up to dispose of the vomit bags, confirming she was seated next to me. They never came to sanitize the area or move me, leaving me in an unsanitary and uncomfortable situation for the entire 8.5-hour flight. As an educator traveling internationally for both business and leisure, I didn’t want to cause a scene, especially being a Black traveler in a situation where we often face unfair treatment. It’s disheartening to feel like I had no option but to endure this, knowing how things could escalate unjustly. After the flight, I emailed Air France, and after weeks of waiting, they responded with an insulting $100 voucher that wasn’t even valid, and they never followed up with a call or proper discussion. I do not recommend flying with Air France. It’s disappointing to see Delta partnered with them, leaving me with little choice when traveling internationally. The lack of care, customer service, and disregard for basic human decency on this flight was appalling.…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Paris - Kobe
International
I had the worst travel nightmare imaginable due to the incompetence of Air France. I was delayed for more than 3 days in Boston (on my way to Chicago) without my luggage. Their airline workers guaranteed us that our travel related expenses would be reimbursed. Well, now our claim is denied and they say they are not reimbursing us for anything. I’m appalled by their horrendous customer service and lies.…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Ticket proof of me actually being on this particular flight.
123456…
Suuz wrote a tip 14 Sept
"Just avoid completely, low cost carriers are all better than Air France and if you complain to them you only get AI written aplogies at best"
Luciddream1945 wrote a tip 8 Sept
"Avoid business class on their Asia routes horrible old aircraft and miserable lazy staff"
sean f wrote a tip 5 Sept
"Great experience with Air France! The staff was friendly, the seats were comfortable, and the in-flight entertainment was top-notch."
123456…
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