Air Europa

Headquarters: Centro Empresarial Globalia Pol. Industrial Son Noguera, Llucmajor; Majorca, Palma de Mallorca, Majorca Spain 07620

0011 34 911 40 15 01

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Overview

2.512,536 reviews

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Onboard Experience

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Food and beverage

About Air Europa

Airline Alliance

SkyTeam

Airline Summary

Headquartered in Mallorca, Air Europa (UX) is Spain's third-largest airline. The carrier flies non-stop to about 45 destinations, including points within Spain as well as international destinations across Europe, Africa, Asia, North America and South America. Its primary hub is Adolfo Suárez Madrid–Barajas Airport (MAD), with Barcelona–El Prat Airport (BCN) and Tenerife South Airport (TFS) serving as focus cities. When it was founded, charter flights and tour services were the bulk of Air Europa's business. In recent years, it has increasingly shifted its focus to scheduled flights.

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2.5

12,536

Excellent

1,577

Very good

2,632

Average

2,422

Poor

1,851

Terrible

4,056

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Lithuania

331 contributions

Will use this company again

Madrid - Punta CanaInternational

Travelling from Europe, I was happy to find a direct flight since I didn't want to take a flight via the US cities. The flight was punctual. The staff on board appeared to be very sociable and assisting. The food on board was really good. My first flight with Air Europa left me pleasantly surprised, therefore, I am going to use this company in the future.

Date of travel: February 2025

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Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vegamese L

68 contributions

Bad service - cheap alternative with cheap service

Madrid - Punta CanaInternational

First time ever flew with them, round-trip ticket to Dominican Republic. Not satisfied with the service as a whole, some flight attendants were simply rude in outbound flight. One deliberately ignored me at the entrance, not greeting me, but greeting the passengers before and after me. She must have something against people of color (strange when you go to Dominican Republic as flight attendant). Another one at arrival, just basically hurried me and scared me away off the plane as I was the last one, not even asking me if there's a reason why or if I need help. I also called the airline 2 weeks before departure about my vegetarian diet and they confirmed me on the phone, didn't send a confirmation by email though. On both flights the crew didn't know that I had a vegetarian meal and asked for email confirmation. Luckily, they had a vegetarian meal in store, I guess just in case. Though on the return flight one of the crew member just said 'the pasta is vegetarian' and wanted to give me that, before she asked another crew member if there was vegetarian. Also you only get soft drink or alcohol once served with the meal, afterwards you have to pay or once more for free just water, coffee or tea. Air Europa is a cheap alternative, so the service apparently is also cheap and therefore not one that I recommend. Better pay more and receive good service with another airline.

Date of travel: February 2025

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Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Agustina M

2 contributions

Formal Complaint – Unacceptable Service and Refund Request

Madrid - MontevideoInternational

Dear Customer Service Team, I am writing to formally submit a complaint regarding my recent flight with Air Europa from Montevideo to Buenos Aires. As a passenger with thrombophilia, I have specific health requirements while traveling, including the need for adequate legroom and mobility to prevent potential thrombosis risks. A few days before my flight, I accessed the Air Europa mobile app to purchase a larger seat with extra legroom. The seat map on the app displayed Row 18 as having no seat in front, falsely advertising it as an XL seat. Based on this misleading information, I proceeded with the purchase. However, upon boarding the aircraft, I was shocked to find that my assigned seat was a standard seat, not the spacious one I had paid for. I immediately addressed the issue with a flight attendant, explaining my medical condition and the need for additional space. I even offered to pay extra for an upgrade to business class or to be moved to an actual XL seat, but the flight attendant flatly refused, stating that the error in the app was a known issue that had occurred frequently—yet no action had been taken to correct it. After much insistence, I was reluctantly moved to another standard seat at the back of the plane, with an empty seat next to me. This was not what I paid for, nor was it an acceptable solution given my health condition. Beyond this issue, the overall service was appalling: The staff was extremely rude, unhelpful, and dismissive. The food was disgusting, cold, and unappetizing. Only a small paper cup of water was provided, with no breakfast service in the morning. Passengers had to pay €3 for headphones, otherwise, no in-flight entertainment was available. The toilets were filthy, with no toilet paper or paper towels available throughout the flight. For two weeks, I have been requesting a refund for the seat I paid for but did not receive, yet my claim has been repeatedly denied through all customer service channels. Furthermore, after this horrendous experience, I requested a refund for my return flight—as I refuse to travel with Air Europa again—but this, too, has been denied. I am now at the point where I will escalate this issue to Consumer Protection authorities in Spain, as this treatment is unacceptable. I emphasize once again that this is not a matter of personal preference but a serious health-related issue, and I cannot risk my well-being due to Air Europa’s negligence and false advertising. This experience has been utterly disappointing, and I strongly advise against flying with Air Europa to anyone considering it. I expect an immediate resolution to my refund request and a formal response to this complaint. Sincerely, María Agustina Mattera González

Date of travel: March 2025

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Written 14 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Christina F

7 contributions

Smooth trip to Cuba and back

Brussels - HavanaInternational

To be honest, after reading the client reviews, I was expecting a disatrous trip with Air Europa. Therefore, I was happily surprised to see that my trip went on without any issues: - 4 flights, no issues with the ckeck-in. Our flight from La Habana to Madrid was delayed for 1 hour but we were informed in advance and the pilot reduced the flight hours (so no issues with the connection flight). - No luggages loss - Ok, space between seats is not really large, but compared to the ticket price I paid, I was expecting this - Flight meal was decent and the choices for in-flight entertainment were fine - Staff in the airport and in the planes were very friendly and kind. - Before my first flight, I had an issue with the selected seats: I called the helpdesk of Air Europa, my call was answered very quickly, my interlocutor was very kind, professional and solved my issue within minutes. I would flight again with Air Europa without second thoughts.

Date of travel: March 2025

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Written 13 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.