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Air China


3 of 5 bubbles
1,029 Reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,029 Reviews from our TripAdvisor Community

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1,029 reviews from our community

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Showing 477: English reviews
Wolverhampton, United Kingdom
Level Contributor
585 reviews
1,988 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

4 hours in economy on a Chinese carrier....... when I saw the plane, an Airbus A330 I though, cant be bad, should be room on there...... oh dear how wrong was I? The plane was configured for Chinese people, and I guess internal travel, needless to say it was a long four hours, service was OK, nothing wrong, but stuck...

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Domestic Economy Shanghai - Chengdu

Helpful?
Thank Back9Bailey
new york
Level Contributor
104 reviews
47 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

We were booked on Air China as part of an otherwise outstanding tour of India and Beijing by World Spree tours. My distress began when it took me hours to get seat assigments. After waiting for a ridiculous period of time for a phone rep whom I could barely understand, I was referred back to the website, which I'd already...

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International Economy Los Angeles - Beijing

Helpful?
Thank sbrink
Beijing, China
Level Contributor
152 reviews
52 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

I have traveled many times on Air China as I now live in Beijing. I have always found the service to be good. The on flight staff are pleasant and accommodating. The meals have always been hot; the quality of food is just okay. The quality of the seat and leg room is fairly standard I believe with other air...

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Domestic Economy Beijing - Shenyang

Helpful?
1 Thank Douglas P
Los Angeles, California
Level Contributor
3 reviews
2 of 5 bubbles Reviewed 4 days ago NEW

What a nightmare. We got onto the flight, and 20 minutes into the flight, I was struck with major sickness. So bad, that I fainted and threw up all over myself and my seat. The flight attendants didn't help me, none of them spoke english. I was asking for help, and to move our seats as I had thrown up...

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International Economy Beijing - Los Angeles

Helpful?
Thank DianaMcCArias
Derby
Level Contributor
84 reviews
79 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Our first flight with Air China and we were pleasantly impressed with the leg room, food and in-flight services. Food is of the standard economy fare so don't expect haute cuisine but the meals were substantial, tastya nd more than can be found on some UK airlines. Leg room was very good and pillows, blankets and headsets were provided free...

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International Economy London - Beijing

Helpful?
1 Thank DerbySunshine-fan
norwich
Level Contributor
9 reviews
5 of 5 bubbles Reviewed 4 days ago NEW

Transit into Beijing - Good airline well feed and watered. Watch out for the noisy chinese eaters and coughing phlegm all flight - disgusting.

International Economy London - Kuala Lumpur
Helpful?
Thank aaron406
Washington DC, District of Columbia
1 review
1 of 5 bubbles Reviewed 5 days ago NEW

Wow, where do i start? This was a discount ticket and TRUST me the flight was just that! This flights was a bunch of No's and Not's NO-WiFi, NO-power, LIMITED English language movies, those that were, were about 10-15 years old. NOT allowed to used lithium ion batteries to charge your phone, NOT allowed to use phone (even in airplane...

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International Economy Washington DC - Manila

Helpful?
Thank Tim513
Copenhagen, Denmark
Level Contributor
73 reviews
13 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

Well - we had to go to Bangkok and we tried to get there cheapeast way possible. The check in and boarding pass procedure maybe should have warned us about the fact that something was very very wrong. At the check in, in Copenhagen - We were told that Air China's computer system was unable to print the boarding passes...

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International Economy Copenhagen - Bangkok

Helpful?
Thank Mikael D
2 reviews
1 helpful vote
3 of 5 bubbles Reviewed 6 days ago NEW via mobile

It's not Air China you have to worry about it's Beijing airport that should scare you. Air China is no different from any American chain airline. It's like comparing Chilis to Applebee's. You get what you pay for. I always find it hilarious ppl complaining about something that's budget friendly. I flew across the world (JFK to Beijing to Singapore)...

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International Economy New York City - Singapore

Helpful?
1 Thank Walter F
Shanghai, China
1 review
4 of 5 bubbles Reviewed 6 days ago NEW

it is national airline of china. it is clean and perfect service. it is professional and awesome airline

International Economy Beijing - Frankfurt
Helpful?
Thank tathixi2016
See travel tips for airlines
“Arrive early for check in-long lines always.”
 of 5 bubbles 75douglasp, 28 Nov 2016 | Read review
“Buy a business class ticket”
 of 5 bubbles Tim513, 27 Nov 2016 | Read review
“Double check if you are travelling accompanied that you get seats together at airport.”
 of 5 bubbles glendaa166, 25 Nov 2016 | Read review
“Never fly with them.”
 of 5 bubbles katiebethg2016, 21 Nov 2016 | Read review
“Order your food for the flight in advance.”
 of 5 bubbles ickycookster2016, 9 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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