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Air China


2,501 Reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,501 Reviews from our TripAdvisor Community

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2,501 reviews from our community

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Showing 1,226: English reviews
Sydney, New South Wales, Australia
Level 5 Contributor
54 reviews
10 helpful votes
Reviewed 2 days ago
NEW

China Airlines flight to Auckland was just the best I have ever done on this route and having done this route at least 50 times it tells you how good China Airlines are !! From check in to flight attendants they were just excellent and the food was fabulous You just felt good flying with China Airlines and I will...

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Trans-Tasman Economy Sydney - Auckland Central

Helpful?
Thank Carole L
Level 5 Contributor
46 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Compared with western airlines the airline is ok. You faires are unbeatable. Mostly Airbus 330 on long distance. Check in doesn't work comfortable like I know it from LH in fact it was not possible. You can choose between 2 meals mostly chicken an beef but both are very Chinese made in look and taste. If you don't like the...

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International Economy Shenzhen - Frankfurt

Helpful?
Thank Semi A
A TripAdvisor Member
Reviewed 3 days ago
NEW
via mobile

Flew home with air China, flight and staff are good but the lost our bags. Told us they had them in another part of the airport and not to worry. Got to are connecting airport and we missed our next flight because of them being late, but they did book us the next flight. Got to London still no bags...

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International Economy Beijing - Dublin

Helpful?
2 Thank A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Please read my previous review of this 2 month long ordeal. As of 12/13/17 my issue has a disposition. In addition to all of the flights changes from Air China, they canceled the first route of my flight that was already paid for from Detroit to Newark. They still expected me to find my own way to New York to...

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International Economy Detroit - Bangkok

Helpful?
1 Thank Les J
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

I will probably never use air China for a flight again and couldn't recommend them to anyone! It was a terrible experience, my worst flying experience ever. Missed my flight because of their delays, had to wait 1 hour for their staff to organize for me to travel on the next flight, they assured me my luggage would be with...

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North Asia Economy Ho Chi Minh City - Beijing

Helpful?
1 Thank Espressomartini321
Athens, Greece
Level 6 Contributor
258 reviews
77 helpful votes
Reviewed 4 days ago
NEW
via mobile

we make 2 flights with this company.we are very happy for that. the onlynreason that we do not vote 5 to 5 is for 2 reason. first their site does not work..we tey to make check in to mke a reservation and does not work.we maybe have to tey a lot of times for.check in. second, theline to make check...

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North Asia Economy Beijing - Tokyo

Helpful?
Thank kikidam
Midway, Utah
Level 6 Contributor
148 reviews
77 helpful votes
Reviewed 5 days ago
NEW

We flew LAX to TPE. After booking the flight and reading some of the TA reviews I was a little nervous, but Air China came through for us. Flights were on time, seats were comfortable, the food decent and everyone we dealt with was friendly and helpful. My only complaint is that International transit in Beijing is a hassle. Not...

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International Economy Los Angeles - Taipei

Helpful?
Thank Lynn J
Albuquerque, New Mexico
Level 5 Contributor
72 reviews
58 helpful votes
Reviewed 5 days ago
NEW

This was my first major international trip and I got a great deal with Air China. I was really worried after reading some really bad reviews but decided I would just go with the flow if anything bad happened during the trip, and.... I had no problems. Before my trip, Air China canceled one leg of my trip and put...

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International Economy Los Angeles - Bangkok

Helpful?
Thank Heather K
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 1 week ago

Good airline and excellent service...but the lay over was too long and not providing any service during this long lay over

International Economy Los Angeles - Bangkok
Helpful?
Thank Adel B
Littleton, Colorado
Level 6 Contributor
407 reviews
104 helpful votes
Reviewed 1 week ago

Be prepared for long delays in take off and even landing. While Bejing is usually the issue, Chinese air travel is less reliable than taking a bullet train or overnight sleeper.

Domestic Economy Dalian - Xiamen
Helpful?
Thank Barb C
See travel tips for airlines
“Just go for it as they were fabulous !!!!!”
carolel254, 16 Dec 2017 | Read review
“My flight was scheduled for Feb 26 2018”
72lesj, 15 Dec 2017 | Read review
“Sit in an aisle seat on the long flights.”
HeatherK689, 13 Dec 2017 | Read review
“consider taking the train”
623barbc, 9 Dec 2017 | Read review
“Any seat in business, nearer the wings for great flight”
davidp291, 8 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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