We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air China


3,507 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,507 Reviews from our TripAdvisor Community

Write a Review

3,507 reviews from our community

Filter reviews by popular destinations:
All reviews Beijing Bangkok London Shanghai Paris Hong Kong Tokyo Frankfurt Madrid Los Angeles Sao Paulo New York City Chengdu
Traveller rating
Cabin
  • (1,500)
  • (2)
  • (230)
  • (37)
Route
  • (1,296)
  • (182)
  • (160)
  • (56)
  • (42)
  • More
Language
  • More
Showing 1,772: English reviews
Shanghai, China
Level 3 Contributor
16 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

Took a trip from SFO(San Francisco) to LJG (LiJiang, Yunnan China) via PEK(Beijing Airport) the flight to Beijing was nothing to write home about, food was mediocre at best. The entertainment system (touch screen) would restart itself and unresponsive. The attendants didn’t give out immigration entry cards, have to get it yourself at the tables by the Immigration section. To...

More 
International Economy San Francisco - Lijiang

Helpful?
Thank 汉民 郭
Los Angeles, California
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

Not bad for a budget airline...However, beware of opting for first class! The first class section is exactly the same seating (3 on each side with a center aisle), same knee space, same width...absolutely nothing different from coach except color.

Domestic First Class Shanghai - Beijing
Helpful?
1 Thank Curtis777
Whitefish Bay, Wisconsin
Level 4 Contributor
30 reviews
6 helpful votes
Reviewed yesterday
NEW

The flight was delayed and we were not given any timeframe as to when nit might depart. Fortunately we were traveling with a local who advised us the stay near the gate area. after about and hour or so there was an announcement to board immediately. As frustrating as this was they did a quick job of getting all passengers...

More 
Domestic Economy Chengdu - Beijing

Helpful?
Thank Angelaib
London, United Kingdom
Level 6 Contributor
318 reviews
182 helpful votes
Reviewed yesterday
NEW
via mobile

For a not so long flight with connection in Beijing, i am ok with the flight. The seats in economy class is not that comfortable and appeared to be smaller than other airlines. There is no guarantee u can charge ur mobile phone on the plane. My husband seats, the tray when opened was not level. When we asked for...

More 
North Asia Economy Hong Kong - Urumqi

Helpful?
Thank EastmeetsWestAB
1 review
Reviewed yesterday
NEW
via mobile

It's cheap price so I just booked the ticket but they cancelled the flight without telling me the reason. I tried to contact them by email and fb messenger but no reply. Never ever go travel with their flight. I hope they give me what I paid... What is the worst experience? 1. Cancelled my flight!! Should change all plans!...

More 
International Economy Brisbane - Seoul

Helpful?
Thank Sunghee H
Melbourne, Australia
Level 5 Contributor
88 reviews
34 helpful votes
Reviewed 2 days ago
NEW
via mobile

The business class facilities are very good. The seat/ bed is very comfortable and a good length when laid to bed format. We were bit disappointed with the food selection and they originally told us they only had 2 western breakfasts but the hostess did manage to arrange some more for us.

International Business Class Shanghai - Melbourne
Helpful?
Thank borborbet
Santa Barbara, California
Level 6 Contributor
422 reviews
124 helpful votes
Reviewed 2 days ago
NEW

I've flown them a couple time. I've never had any real issues. The entertainment is fine, obviously heavier on Asian programs but they had enough in English to keep me occupied. The food is hit or miss. I've had some really delicious stirfry-type meals and also some really horrendous meals. If you're a picky eater, you may want to bring...

More 
International Economy Los Angeles - Singapore

Helpful?
Thank uclatraveler9
1 review
Reviewed 3 days ago
NEW
via mobile

Just an horrible experience. The company didn't allow me to board on my back flight home without an explanation. They went on about a imaginery recidency card although I'm on a bridging visa waiting only to receive a permanent recidency in Australia. On the way from Sydney the service smelt fishy and we agreed never to use the airline again....

More 
International Economy Moscow - Sydney

Helpful?
Thank Kristoffer K
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

While Beijing experienced weather, Air China was not up for the disruptions. Our flight from Ulaanbaatar was 3 hours late. Our Vancouver connection was delayed two hours but with a two hour layover we missed . Air China worked on every domestic problem and had us wait four hours saying they were resolving a flight for us. At 10 pm...

More 
International Economy Beijing - Portland

Helpful?
1 Thank Debbie B
Stockholm, Sweden
Level 6 Contributor
110 reviews
53 helpful votes
Reviewed 3 days ago
NEW

we were really really disapointed by this flight... the cabine was average for a first class... but the rest was a catastrophy... the lounge in beijing is really crappy, old, dirty, poor choice of beverages, with a majority of the employees who can not even speak English. the personal onboard was friendly, but had really bad routines, they would need...

More 
International First Class Beijing - London

Helpful?
1 Thank richard_D07
See travel tips for airlines
“Our flight was 3 1/2 hours late, which we were told is very common!”
Curtis777, 18 Jul 2018 | Read review
“avoid this company”
richard_D07, 16 Jul 2018 | Read review
“DON'T book Air China if you ever want pre-trip customer service -- you won't get any.”
WrldTrvlrCincinnati, 14 Jul 2018 | Read review
“Do not go near this airline - EVER”
trippers087, 11 Jul 2018 | Read review
“Avoid Air China at all costs”
RTP27519, 9 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,096 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1096)
Viewed
Onboard Feature (68)
Viewed
Our fleet (18)
Viewed
View from Window (83)
Viewed
Food and Drink (197)
Viewed
Airport (175)
Viewed
Cabin (84)
Viewed
Airline Lounge (58)
Viewed
Seat (88)
Viewed
Other (325)