We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air Canada


3.5 of 5 bubbles
5,474 Reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

5,474 Reviews from our TripAdvisor Community

Write a Review

5,474 reviews from our community

Filter reviews by popular destinations:
All reviews Toronto Vancouver London Montreal Calgary Ottawa Paris Los Angeles Frankfurt Halifax Edmonton Sydney San Francisco Sao Paulo
Traveller rating
Cabin
  • (3,397)
  • (379)
  • (608)
  • (0)
Route
  • (2,147)
  • (1,001)
  • (524)
  • (495)
  • (144)
  • More
Language
  • More
Showing 4,395: English reviews
Montreal, Canada
Level Contributor
444 reviews
248 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

I flew out of Toronto on April 22, 2017 5pm. Originally my flight was at 6pm AC 834. I arrived early at the airport so I asked to go on stand-by at 5pm, they had space so I got on. We were on the plane for about 10 minutes when they announced everybody had to get off because they had...

More 
Domestic Economy Toronto - Montreal

Helpful?
Thank Nancy L
Qualicum Beach, Canada
Level Contributor
50 reviews
10 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Dreamliner: very quiet airplane, but the legroom is a little less than in an Airbus (in coach). On our last international flight the service was horrible and by the end of the flight the lavatories were disgusting. We vowed never to use them again, however we did try again and I must say that the service was considerably better and...

More 
International Economy Vancouver - Seoul

Helpful?
Thank William C
Level Contributor
36 reviews
7 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

Terrible Seats for a long haul flight. Not comfortable. Terrible Service. The flight attendants don't care about their jobs

International Economy Toronto - Dubai
Helpful?
1 Thank Roger D
Campbell River
Level Contributor
7 reviews
4 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

The flight crew was inattentive, disorganised and lacked commitment to customer service for the entire flight. A choice of drink service was only offered twice during the 13 hour flight. My seat row was missed entirely on two occasions; once for drinks and once for customs cards due on arrival at the destination. Flight attendants seemed indifferent, at best, even...

More 
International Economy Vancouver - Hong Kong

Helpful?
Thank GEOJIM99
St. John's, Canada
Level Contributor
16 reviews
7 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Don't like that you cannot fly direct to NYC anymore, but no complaints about Air Canada or their in-flight service.

USA Economy St. John's - Newark
Helpful?
Thank Gaye B
Orangeville, Ontario, Canada
Level Contributor
77 reviews
24 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Great service, lots of leg room, food was pretty decent. They provided us with an ipad to watch numerous movies and plenty of food with lunch and snacks.

International Business Class Toronto - Liberia
Helpful?
Thank Deborah K
Auckland, New Zealand
Level Contributor
21 reviews
4 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Great friendly service Wonderfully comfortable seats with leg room From memory good food To be recommended over Air NZ

Domestic Economy Halifax - Vancouver
Helpful?
Thank Jenni M
Toronto, ON
2 reviews
3 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

ATL airport is under construction, hence I ended up missing my Sunday morning flight going back to YYZ. I was with my wife and 11 months old daughter. I called Air Canada customer service on the phone, the lady on the phone promptly looked for availability in the next flight and changed our seats without extra charges. During the check...

More 
Canada Economy Atlanta - Toronto

Helpful?
Thank world_travelers28
Montreal
Level Contributor
14 reviews
35 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

Flew to Cancun and back horrible flights massive turbulence both directions.. flight crew wasn't great..when returning home air Canada computers were down no one told us what was going on for a long time then they started to register us manually the guy writing our boarding pass made a mistake twice.. first missed writing flight number then had put wrong...

More 
Mexico Economy Montreal - Cancun

Helpful?
Thank NewPrincess
Montreal, Canada
2 reviews
2 of 5 bubbles Reviewed 3 days ago NEW

This is just one of the many times i've flown to LAX with Air Canada and i'm just about fed up with the fact that the headphone jacks are almost always defective. I've flown on this flight more times than i can count in either business or economy and the headphones never properly fit in the jack. I've tried 3...

More 
USA Business Class Montreal - Los Angeles

Helpful?
Thank sam1326
See travel tips for airlines
“Avoid if possible; otherwise demand several items during infrequent service visits. Caution visiting washrooms late in the flight.”
GEOJIM99, 22 Apr 2017 | Read review
“Book Early, Business Class sells quickly.”
DeborahK652, 21 Apr 2017 | Read review
“if you can afford to fly premium or business class is well worthed”
JoelRod, 20 Apr 2017 | Read review
“in PE try to not to get the first or last row and not in the middle (seating 2-3-2)”
volkerk907, 20 Apr 2017 | Read review
“Some flights food isn't included”
Just_femke, 19 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Canada
Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.

575 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (575)
Viewed
Cabin (56)
Viewed
View from Window (78)
Viewed
Airport (62)
Viewed
Seat (60)
Viewed
Food and Drink (111)
Viewed
Onboard Feature (24)
Viewed
Airline Lounge (37)
Viewed
Other (147)