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Air Canada
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3
Overview
3.030,775 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Air Canada

Airline Alliance

Star Alliance
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3

Airline Summary

Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.
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30775Reviews
4268Photos
100Tips

Reviews
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ayman n wrote a review Yesterday
1 contribution
Detroit - Montreal
Canada
Customer service in Detroit airport was extremley terrible One of the ladies use to use profanity while talking to us with a terrible attitude and when we asked for her name or the supervisor they refused to provide us with any information At the end we found out that one of them was a supervisor and she was part of those gang behavior I v filed a complaint with air Canada but I got no respond So I v decided not to use their service any more That’s the worse experience I v ever had in my life with any airline Probably the employee are sure that the company is not going to take any action against them that’s why they behave like that
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AirCanada S wrote a review Yesterday
2 contributions
Toronto - Las Vegas
USA
Horrible airline. Canadians should demand better service and more competition. Air Canada would never survive. Cancel Air Canada.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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maddie b wrote a review 21 June
1 contribution
Paris - Pittsburgh
International
First flight got completely canceled, second flight was delayed over 3 hours. Employees were nasty and rude. Overall horrible experience and will never be flying with them again. If i could rate it a zero i would.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NADER Z wrote a review 21 June
2 contributions
Seattle - Vancouver
Canada
Terrible airlines - 40 flights so far in 2024 and all of them had delays ranging between 30 mins to 3 hrs. Unfortunately in Canada there are only 3-4 small airlines with limited fleet, otherwise i will not be flying with AirCanada at all.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kelly H wrote a review 21 June
1 contribution
Toronto - Vancouver
Domestic
For Christmas I booked my dad a flight from BC to Ontario to visit me. He is 6’4” and recently had a knee replacement. Both of his knees are badly damaged. I booked him a premium economy seat so he could have more leg room. This flight was booked six months in advance. On the day of the return flight, Air Canada cancelled the flight and then replaced the plane with a smaller plane and moved my father into a window seat in economy. He also has prostate problems and needs to use the bathroom often. On the last night my father was visiting me I spent 2 hours on the phone with Air Canada begging for a seat with more leg room. Their only solution was to charge me another $1300 to move him to a “business seat” which was the same seat I had originally booked for him on the larger plane. They informed me there we no other seats available with more leg room. This flight will be extremely painful for my father who damaged his knees working as a public servant. We need more airline competition in this country. There are many of us who are no longer loyal to Air Canada.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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maddie b wrote a tip 21 June
"Choose a different one."
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NADER Z wrote a tip 21 June
"Dont fly with air canada if you have any other option. "
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Wandering Piñata wrote a tip 19 June
"You will likely have delays, but they will get you to your destination if its the last thing they do!"
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Mi Oficina I wrote a tip 18 June
"If you like to be treated as garbage take this company"
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Megs wrote a tip 18 June
"DO NOT FLY WITH AIR CNADA "
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Baggage fees
United States to Canada
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$76
3th checked bag: AU$152
4th checked bag: AU$152
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$45
2th checked bag: AU$76
3th checked bag: AU$341
4th checked bag: AU$341
Each checked bag maximum 50lb/22kg
Domestic Canada
Carry-on bag: Included
1st checked bag: AU$53
2th checked bag: AU$88
3th checked bag: AU$174
4th checked bag: AU$174
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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