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Air Austral


804 reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island 011 33 825 01 30 12 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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804 Reviews from our TripAdvisor Community

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804 reviews from our community

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Showing 70: English reviews
Toronto, Canada
Level 4 Contributor
31 reviews
21 helpful votes
Reviewed 5 August 2017

The check in was a breeze. The people were very friendly. The cabin was very clean. The seat was very comfortable and folded down into a lie flat bed. The entertainment was great, with over 20 movie options for the 8 hr flight. The food was unedible and over priced. Legroom was terrible. In flight crew were very rude, and...

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International Business Class Johannesburg - Chennai (Madras)

Helpful?
1 Thank Milo T
Johannesburg South Africa
Level 4 Contributor
36 reviews
18 helpful votes
Reviewed 3 August 2017

We all know that airlines hold passengers in pure contempt. Flights are delayed and cancelled all the time. I'm sure why I'm even writing this. I was flying to Reunion for two days to investigate cycling options. The flight was cancelled during check in. As usual we were shunted from pillar to post with no explanation. Eventually half a day...

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Africa Economy Mahebourg - Saint-Denis

Helpful?
Thank HFza
Johannesburg, South Africa
Level 6 Contributor
117 reviews
22 helpful votes
Reviewed 16 July 2017

Our trip started well. Check-in was a breeze and we were lucky to secure the emergency exit seats for both flights. The interior is okay. What sets this airline apart, is their food, portions are big, you will get a carbo and sugar overdose. Be warned! Aircraft looks new on the exterior, interior it's ageing. Safety seems there. Looking forward...

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International Economy Johannesburg - Chennai (Madras)

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Thank Globaltrotter74
Johannesburg, South Africa
Level 5 Contributor
43 reviews
13 helpful votes
Reviewed 11 July 2017

We experienced a rather comfortable and good flight. Dietary requirements were adhered to and staff were friendly and helpful. The best airline if you flying into Reunion

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank Pranisha108
Johannesburg, South Africa
1 review
Reviewed 2 July 2017

What was supposed to be our dream holiday began with a nightmare when we landed in transit en route to Mauritius. we traveled on air austral. the flight was lovely BUT once we landed at RUN airport in transit, my wife was insulted, screamed at, threatened arrest, humiliated by the airport officials - JUST BECAUSE SHE WORE THE ISLAMIC HIJAB....

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Africa Economy Johannesburg - Mahebourg

Helpful?
Thank Seal T
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 27 June 2017

Excellent service both at the airport and on board the plane. the staff are willing to help and the crew on board are just outstanding.

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank Tshego M
Colombo, Sri Lanka
Level 1 Contributor
4 reviews
Reviewed 19 June 2017

I never though flying with Air Austral would bringing this great feeling. I have been travelling since few years, mostly with GULF air lines.Being a middle tier member of one of leading gulf air line, and all those there services, i was addicted to flying with them. I never though any other friendliest airlines would exists. I was on a...

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International Economy Paris - Dzaoudzi

Helpful?
Thank Nuwan R
Ludwigsburg, Germany
Level 6 Contributor
167 reviews
379 helpful votes
Reviewed 18 June 2017

I had booked my flight way in advance due to a lack of other options. I had planned to go Mauritius - Reunion - Madagascar. When I arrived at the airport I was told that the flight was overbooked, but I had been referred to the second flight of the day. So alright... - However, when the employee wanted to...

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Africa Economy Mahebourg - Antsiranana (Diego Suarez)

Helpful?
1 Thank Dan831984
Quatre Bornes
Level 3 Contributor
17 reviews
10 helpful votes
Reviewed 15 May 2017

This was a small airplane and we were asked to queue up in group of 10 persons in order to get into the airplane. We were requested to walk for about 300 metres in order to reach the airplane. The hostess was not friendly.

Africa Economy Saint-Denis - Mahebourg
Helpful?
Thank vivegaht
Antwerp, Belgium
Level 3 Contributor
17 reviews
6 helpful votes
Reviewed 28 April 2017 via mobile

Horrible. On our flight from Paris to La Reunion we had a delay of 4 hours. Knowing we only had 4 days at La Reunion and we would normally arrive in the morning the plans for our first day were cancelled. Our next flight from La Reunion to Mauritius was scheduled at 10.30 in the morning, the evening before we...

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Africa Economy Saint-Denis - Mahebourg

Helpful?
Thank Pieter R
See travel tips for airlines
“If travelling to Mauritius for vacation you could travel via Reuion with Air Austral and have a couple of days stop over at Reunion.”
roamingrover86, 21 Mar 2018 | Read review
“The corridor seats being far from the toilets are better than the others”
periandro, 12 Jan 2018 | Read review
“Avoid if possible!”
109south, 4 Dec 2017 | Read review
“Their online booking is terrible, call them if ever you need specific meals.”
107rajneek, 15 Sep 2017 | Read review
“Stay away!”
Kenn_Viking, 5 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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