We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air Austral

776 reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island +33-0825-013-012 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

776 Reviews from our TripAdvisor Community

Write a Review

776 reviews from our community

Filter reviews by popular destinations:
All reviews Saint-Denis Paris Mahebourg Dzaoudzi Johannesburg Bangkok Nosy Be Antananarivo Buenos Aires Saint-Pierre Chennai (Madras) Toamasina (Tamatave)
Traveller rating
  • (59)
  • (4)
  • (4)
  • (0)
  • (42)
  • (21)
  • (2)
  • (1)
  • (1)
  • More
  • More
Showing 67: English reviews
Johannesburg, South Africa
Level 5 Contributor
62 reviews
24 helpful votes
Reviewed 2 weeks ago via mobile

Air Austral is not very well known airline in South Africa, as a matter of fact we've never heard of them until the day we flew to Reunion island . We were so pleasantly surprised with the service, the quality and the quantity of food served on the plane . On our way back we were upgraded to businesses class...

Africa Economy Johannesburg - Saint-Denis

Thank Violeta V
Bucharest, Romania
Level 6 Contributor
173 reviews
69 helpful votes
Reviewed 2 weeks ago

It was a short flight of an hour and half. I had an easy meal. I do not like the fact that they and the other companies have a very bad management of the trashes. When I asked why they are throwing good stuuf (plastics and untouched food) they tald me very nicely that I can make any comment on...

Africa Economy Antananarivo - Saint-Denis

Thank Mitrache F
Winston-Salem, North Carolina, United States
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed 1 May 2018 via mobile

Be very careful to check all of your travel documents The airline listed me as Mrs. with my husband’s name instead of by my first name and then would not let me on the flight. Could have just issued me a new ticket but did not. We went all of the way to South Africa to fly to Reunion Island...

Africa Economy Johannesburg - Saint-Denis

Thank Barbara C
Kolkata (Calcutta), India
Level 5 Contributor
45 reviews
35 helpful votes
Reviewed 21 March 2018

It was our first time flying Air Austral, overall very satisfied with their performance, facilities as well as with food and beverage on offer. Tickets were priced moderately and facilities provided were adequate for the 6 hour flight time. we flew Chennai to Reunion( Boeing 737), had a couple of days stay at Reunion then Reunion to Mauritius (Boeing 777)...

International Economy Chennai (Madras) - Saint-Denis

Thank roamingrover86
Essen, Germany
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed 7 March 2018

Flight 11 hours Paris to La Reunion, Saint- Denis. Flight was punctual, packages were on place with socks, eye cover mask, ear plugs etc, with fleece blanket. Food was ok - air plane food. Unfortunately my friend is a vegetarian and there were problems with booking a veggy meal for her. We thought no problem, they sure had some in...

International Economy Paris - Saint-Denis

1 Thank LindaVictoria10
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 19 February 2018

Very nice trip with very good service. The air hostess were very polite and helpful and provided all our needs

Africa Economy Mahebourg - Johannesburg
Thank msakir
Level 4 Contributor
40 reviews
4 helpful votes
Reviewed 3 February 2018 via mobile

Read a lot of negative reports on Air Austral, but was pleasantly surprised at the flight, excellent service , friendly crew, nice seats with leg space unlike many other airlines where seating is cramped. Punctual arrival. Airline served good food.

International Economy Chennai (Madras) - Saint-Denis
1 Thank Inder Jit S
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 19 January 2018 via mobile

First time travelled by air austral..very welcoming,friendly,caring,attentive crew members..will travel again with them

International Economy Mahebourg - Bangkok
1 Thank ahmadoumi
Pretoria, South Africa
Level 6 Contributor
110 reviews
92 helpful votes
Reviewed 17 January 2018

Air Austral's "Confort' class is as good as most other business class products I O have experienced. On a four hour flight, they provide an excellent meal, champagne, a personal iPad with a selection of movies and TV series, a lovely amenity bag, and superb service.

Africa Premium Economy Johannesburg - Saint-Denis
1 Thank Greg W
Level 3 Contributor
14 reviews
9 helpful votes
Reviewed 14 January 2018

Air Austral was good with exceptional food but flat cool drink poured from a 2 liter bottle . We had a stopover at Reunion which was terrible, Standing in hot passages with a understaffed a passport control which took an hour to let us through. Not worth it to have a stopover at Reunion.

Africa Economy Johannesburg - Mahebourg
2 Thank Erik P
See travel tips for airlines
“If travelling to Mauritius for vacation you could travel via Reuion with Air Austral and have a couple of days stop over at Reunion.”
roamingrover86, 21 Mar 2018 | Read review
“The corridor seats being far from the toilets are better than the others”
periandro, 12 Jan 2018 | Read review
“Avoid if possible!”
109south, 4 Dec 2017 | Read review
“Their online booking is terrible, call them if ever you need specific meals.”
107rajneek, 15 Sep 2017 | Read review
“Stay away!”
Kenn_Viking, 5 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

62 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (62)
View from Window (6)
Airport (13)
Cabin (6)
Seat (2)
Our fleet (2)
Food and Drink (6)
Other (27)