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Air Arabia


1,070 reviews
Headquarters: Tower 400 Mina Road, Sharjah United Arab Emirates 011 971 6 558 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,070 Reviews from our TripAdvisor Community

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1,070 reviews from our community

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Showing 515: English reviews
1 review
Reviewed 6 days ago
NEW
via mobile

Traveling from Marrakesh back to Gatwick, our flight was scheduled for 16:20. There was an unofficial change in Morroco about the time change, where they decided to keep the summer time all year around, we were aware of that. Arriving at the airport we realized our flight time was changed to 17.20 with no email notification! At the gate there...

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International Economy Marrakech - London

Helpful?
Thank Athina V
Brighton, England, United Kingdom
Level 3 Contributor
7 reviews
2 helpful votes
Reviewed 1 week ago

You have to pay an admin fee for every single flight booked. Even if it is the same trip. Customer service is appalling. It is obviously the culture because employees have the same attitude. This is when the Company is rife with it, when employees feel comfortable to purposely mess you about and have a laugh with your problem at...

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International Economy London - Fes

Helpful?
1 Thank Misshonesty77
Level 1 Contributor
3 reviews
Reviewed 1 week ago via mobile

Worst company ever. Changed my flight from 23rd November to 25th Nov without me agreeing to it and cant get a reply ftom them . Have to search for another connecting flight which will be much more expensive compared to my original booking made 2 months ago Never again

International Economy Milan - Alexandria
Helpful?
Thank Ahmed Z
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 1 week ago

If you want to experience true cattle class, Air India or Indigo is not even close. Air Arabia charges you extra even for clean air to breath. Do not under estimate the badness of food you can get on a flight. Air Arabia will beat you at your lack of expectations.

Middle East Economy Dubai - Jeddah
Helpful?
Thank Shaily N
1 review
Reviewed 2 weeks ago

I would not fly with this airline again if all their flights were free. They have lost my luggage back in June (nearly 6 months prior) and are refusing to even answer emails from me. They told me at the airport that the luggage had been left in Morocco by mistake and it would be on the next flight and...

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International Economy Casablanca - Barcelona

Helpful?
Thank KarinaS1891
Ventura, California
Level 6 Contributor
256 reviews
82 helpful votes
Reviewed 2 weeks ago via mobile

First the good: Direct flight, landed on time, cheap The bad: cancelled originally booked afternoon flight from Fes for October 30 and notified us our flight (day we departed US) via text in French, and that IF we wanted a flight from Fes we had to depart October 29 in the morning (cancelling one of our two days in Fes)...

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International Economy Fes - Barcelona

Helpful?
Thank Bellauno
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 weeks ago

Not exactly dissaspointed by the experience. Flew from Bangalore to Moscow, for 180$ lower than other airlines. Pay for water and food for yourself. No TV.

International Economy Bengaluru - Moscow
Helpful?
Thank Alankrit K
Level 1 Contributor
3 reviews
8 helpful votes
Reviewed 2 weeks ago via mobile

Our flight got cancelled without any notice, we got booked onto the next one without any notice. Had to call customer service to get this information (in a country other than the home country this can get pretty expensive). They then told me in an impolite manner that I received an email notification, which I never did (neither spam, nor...

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International Economy Sharjah - Colombo

Helpful?
Thank Max F
Berkshire, UK
Level 3 Contributor
13 reviews
12 helpful votes
Reviewed 2 weeks ago

We flew as a family of 4 in October half term to Fes and got amazing value for money. No online check in available but check in at the airport was really easy with very helpful staff. The new, clean planes were only half full on both the outward and return flights. I would definitely recommend this airline.

International Economy London - Fes
Helpful?
Thank hellomum100
Orange County, California
Level 6 Contributor
148 reviews
47 helpful votes
Reviewed 3 weeks ago

Our experience with this airline is only based on one flight. We paid 44 Euros from MAD to TNG so it was not bad, the good thing is that our carry on was not charged. The bad part is some of the flights do NOT have online check-in so we could not call the airline while we were in Madrid...

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International Economy Madrid - Tangier

Helpful?
Thank Ibo1980
See travel tips for airlines
“You Have Been Warned”
Misshonesty77, 4 Nov 2018 | Read review
“You CANNOT check in online for some of the flights, so DO NOT PANIC”
Ibo1980, 22 Oct 2018 | Read review
“When booking the ticket there's an option to add an extra 10 kgs free, and a meal too. Both are if you buy the specific fare ticket”
AnthonyPermal, 22 Oct 2018 | Read review
“Fast of it's really very good flight. And ticket was not expenses.”
emrulkayest, 18 Oct 2018 | Read review
“Bring cash when flying, If traveling in Europe, bring some Euros.”
gumats_123, 7 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Arabia
Air Arabia (G9) is a low-cost carrier based in Sharjah, United Arab Emirates. From its hubs in Sharjah International Airport (SHJ), Ras Al Khaimah International Airport (RKT), Borg El Arab Airport (HBE) and Mohammed V International Airport (CMN) the airline flies to about 100 destinations. These include airports across the Middle East, North Africa, Asia and Europe. Air Arabia's fleet of Airbus A320-200 planes feature all-economy class cabins. Subsidiary airlines include Air Arabia Egypt, Air Arabia Maroc and Air Arabia Jordan. Because Air Arabia is a budget airline, passengers pay extra for checked luggage, as well as onboard food and beverages.

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