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Aeromexico


2,657 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,657 Reviews from our TripAdvisor Community

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2,657 reviews from our community

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Showing 715: English reviews
Cartago, Costa Rica
Level Contributor
261 reviews
43 helpful votes
Reviewed yesterday NEW

This airline offers great level of service and accuracy. Attention to the customers is good and you can feel the warmth of their personnel. Arrives into terminal #2 at Benito Juarez airport which is a much smoother option than terminal #1.

International Economy San Jose - Mexico City
Helpful?
Thank SBE73
California
Level Contributor
33 reviews
78 helpful votes
Reviewed 2 days ago NEW

We had a good experience with Aeromexico and found them better to fly with than American based carriers we've used in the past. Flights were on time for the most part, attendants were friendly, and we got free luggage and drinks! My only complaint was the boarding process took too long (which is why the flight home was a little...

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Mexico Economy Fresno - Cancun

Helpful?
Thank tjsnorkel
1 review
Reviewed 3 days ago NEW

The first leg of this trip was horrible. The second leg of this trip was okay. Flight attendants were abrupt and sometime outright Rude. One was my grandmothers age and did not seem happy to be there. I did not make any requests as I did not want to deal with Granny.

Canada Economy Los Cabos - Toronto
Review collected in partnership with AeroMexico

Helpful?
Thank seanbagg
1 review
Reviewed 5 days ago NEW

Seats were comfortable, with space to stretch your legs. The service offered by stewardess was excellent and they were very courteous.

Domestic Economy Tijuana - Mexico City
Review collected in partnership with AeroMexico

Helpful?
Thank eleeharb
San Miguel de Allende, Mexico
2 reviews
3 helpful votes
Reviewed 6 days ago NEW

Horrible food and service. Bring your own food. Entertainment screen didn't work for most of flight. Really a bad experience.

International Economy London - Mexico City
Review collected in partnership with AeroMexico

Helpful?
1 Thank 923judy
1 review
Reviewed 6 days ago NEW

This is the most horrible airline I have flown in my life! I had a very expensive, large blanket stolen out of my bag during a short layover in Mexico City. I called, emailed the airline and finally after a week the only response I got was , sorry, nothing we can do. I will never fly this airline again.

International Economy Guatemala City - Toronto
Helpful?
Thank Amanda M
2 reviews
Reviewed 1 week ago NEW

We flew 1st class/business class. On the way there, there were no outlets to plug our devices in to charge. There was no individual entertainment centers. On the way back, even though we finally had our own individual entertainment centers, one of our headphone jacks didn't work. Both ways, the food was pretty bad and the service was terrible too...

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International Business Class Los Angeles - San Jose

Review collected in partnership with AeroMexico

Helpful?
Thank Gabriel F
Tucson, Arizona
Level Contributor
11 reviews
6 helpful votes
Reviewed 1 week ago NEW

Beautiful EMB 90 that was clean, comfortable. Free headsets USB Power and personal entertainment in the back of EVERY SEAT. Even the baggage claim was fast and easy. American Delta and United could learn a lot by studying Aero Mexico! Why do I feel cramped on all US based carriers but seemed to have plenty of room on this full...

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Domestic Economy Mexico City - Cancun

Review collected in partnership with AeroMexico

Helpful?
2 Thank Richard D
Vancouver, Canada
1 review
Reviewed 1 week ago

HORRIBLE AIRLINE POLICIES. REFUSED TO DO NOTHING FOR US. The four of us booked a flight from Vancouver to Bogota, with a 2-hours connecting flight in Mexico City. The flight landed in Mexico City 30 mins late, and we were rushing to get to our connecting flight. We had to go through customs, pick up our luggage, then drop it...

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International Economy Vancouver - Bogota

Review collected in partnership with AeroMexico

Helpful?
Thank jennythlin
Level Contributor
20 reviews
7 helpful votes
Reviewed 1 week ago

What Aeromexico did to me was the single most embarrassing situation I have been to, so much I didn't know if I wanted to write this. It's lengthy but bear with me. While boarding I casually mentioned to the flight attendant that I was tired as previous night I had gotten a minor food poisoning but that I was completely...

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Domestic Economy Mexico City - Cancun

Helpful?
2 Thank Sakari M
See travel tips for airlines
“Never, ever mention that you are not feeling 100%.”
sakarim2015, 19 May 2017 | Read review
“It's pure luck to find a good spot”
janiemassry, 17 May 2017 | Read review
“Be prepared to Check your bags”
RayK_houseofheroes, 17 May 2017 | Read review
“Enjoy your trip!”
C8401RPdank, 11 May 2017 | Read review
“Bring your pillow”
gatototo, 5 May 2017 | Read review
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About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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