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Aeromexico


6,477 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,477 Reviews from our TripAdvisor Community

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6,477 reviews from our community

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Showing 2,021: English reviews
Nogales, Mexico
Level 5 Contributor
66 reviews
15 helpful votes
Reviewed yesterday
NEW

This airline is the highest tier on airlines in Mexico, I had travel before on it and was very pleased with all their services. Thius time around it looks like they have cut down ona lot of the perks they had (including plane size "Ouchh"). For the money you pay you expect more, but compared with major US airlines it...

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Domestic Economy Cancun - Hermosillo

Helpful?
Thank Carlos J
Brooklyn, New York
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

My family flew with AeroMexico from NYC to Mexico City. The tickets were purchase through Delta. They are partner Airlines. We were suppose to leave at 8am. However, we left about 9:30. The entire time we are on the plane seats with no updates, no announcements. Finally, an announcement letting us know two people would not be joining us so...

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Mexico Economy New York City - Mexico City

Helpful?
Thank Alicia N
West Vancouver, Canada
2 reviews
Reviewed yesterday
NEW

If you book, and then have a family crisis, they "allow you" to cancel for an additional $100. each, then give you a # for rebooking later. (no refund offered) . I went to rebook yesterday and was told that I could but would have to pay an additional $200. american for rebooking, and an additional fee of $150. for...

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International Economy Vancouver - Lima

Helpful?
Thank karenseeyou
Elora, Canada
Level 6 Contributor
402 reviews
115 helpful votes
Reviewed yesterday
NEW

We upgraded to business class and loved the comfortable recliners. Lots of legroom, hip room. Service was nice and attentive. Planes, both the 737 Max and the E90 Embrarer's we were on, were new. Overall, really like our Aeromexico experience.

Canada Business Class Mexico City - Toronto
Helpful?
Thank Brawnetml
Guelph, Canada
Level 5 Contributor
54 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Our flights with American Airlines was cancelled so our only option to get to Mazatlan on the same schedule was w8th we Aeromexico. The reviews were not very good which is the reason for our surprise. Everything went as scheduled and on time. The staff was pleasant and the food was comparable to better than average. Drink service included was...

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Mexico Economy Toronto - Mazatlan

Helpful?
Thank T M
Mexico City, Mexico
Level 6 Contributor
117 reviews
52 helpful votes
Reviewed 2 days ago
NEW

What is happening with Aeromexico is sad, I really love this airline, but what happens when there is little to no serious competition, this is what happens. 180 degree seats which are not 180 degrees, they got the cheap version from Boeing on an amazing plane, I have tried the same configuration on the same class, same plane on other...

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International Business Class Paris - Mexico City

Helpful?
Thank Francisco P
San Miguel de Allende, Mexico
Level 3 Contributor
22 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Red eye special. Left on time and arrived early. I was able to doze for a good part of the flight so not much to report.

Mexico Economy Fresno - Guadalajara
Helpful?
Thank John C
Calgary, Canada
1 review
Reviewed 3 days ago
NEW
via mobile

I book mi tickets for me and my family on March from Aeromexico and they put me with West Jet to leave and enter Canada , Aeromexico to go to El Salvador but to return was Aviaca . I found and bought th flight with Aeromexico and they are so irresponsible, need more communication and a. Ether service if they...

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Canada Economy Mexico City - Calgary

Helpful?
Thank oriana162018
Mexico City, Mexico
Level 5 Contributor
71 reviews
8 helpful votes
Reviewed 3 days ago
NEW

I chose this airline because of the schedule and due to I was paying more than the low-cost airlines I expected more but I didn't get anything special. There was no food offered.. no bath allowance.. no nothing.. I really wouldn't use it again if I have the option of choosing something cheaper

Domestic Economy Mexico City - Guadalajara
Helpful?
Thank Fiorelina
1 review
1 helpful vote
Reviewed 4 days ago
NEW

I'm very happy with their service, your get free movies, free earphones, free meal, even free drink, good customer service, their crew enjoy their job, they look like happy people, in my experience,in american airlines you have to pay even for a glass of water, I highly recomend them

Canada Economy Mexico City - Montreal
Helpful?
1 Thank hinojous039 .
See travel tips for airlines
“Don't book with Aero Mexico!!!”
karenseeyou, 20 Aug 2018 | Read review
“unexpected situations can happen, but that is normal”
hinojous039, 17 Aug 2018 | Read review
“Early morning flights”
ajvogt, 16 Aug 2018 | Read review
“Fly business class - no hassle”
EB-Cottage, 16 Aug 2018 | Read review
“Do not invest your money on a first class seat, is not worthed!”
129maxr, 15 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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