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Aeroflot


10,403 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,403 Reviews from our TripAdvisor Community

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10,403 reviews from our community

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Showing 2,326: English reviews
Mongolia
Level 4 Contributor
48 reviews
8 helpful votes
Reviewed yesterday
NEW

Good modern planes - Boeing or Airbus. Food (in Business) very good as was wine and overall service. This flight not full flat bed business - but very comfortable. Lounges at Moscow bit better than average - but not on par with better lounges around the world. We fly Aeroflot often - and wil continue to do so.

International Business Class London - Ulaanbaatar
Helpful?
Thank John W
Tegucigalpa, Honduras
Level 4 Contributor
29 reviews
15 helpful votes
Reviewed yesterday
NEW

I had many passengers traveling to the World Cup with Aeroflot, and they left some of their luggage but it appeared very fast, however I had another one that appeared just the day he was returning from Russia, 5 days later.... He had to buy clothes, shoes, hygiene personal items, among other things. The airline said that they would pay...

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Russia Economy Paris - Moscow

Helpful?
Thank Jose Maria P
New York City, New York
Level 6 Contributor
100 reviews
57 helpful votes
Reviewed yesterday
NEW

Wonderful airline - clean and caring staff and nice planes. Food not great - but which airline offers good food in coach anyway? Excellent entertainment options as well. Lovely stewardesses. Super airline.

International Economy New York City - Moscow
Helpful?
Thank travelingmannyc
Coventry
Level 6 Contributor
115 reviews
32 helpful votes
Reviewed yesterday
NEW

The famous flag carrier of Russia with a long history (look at their "Soviet" logo). Fortunately, they transformed from Soviet standards and use modern planes and offer decent service, at present - something you expect from the national airline of big country (51 % is owned by Russian government). I use them mainly for domestic flights (they are often served...

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Domestic Economy Moscow - St. Petersburg

Helpful?
Thank CoventryCrusader
Sandnes, Norway
Level 6 Contributor
144 reviews
41 helpful votes
Reviewed yesterday
NEW

Really packed flight, and being 182 cm, there was not enough space for my legs. The person in the seat in front got really annoyed, due to the fact it was impossible torecline the seat. Most unconfortable for us both.I cannot even imagine what the flight is like for people taller than me.

International Economy Moscow - Yerevan
Helpful?
Thank Barbro60
Level 2 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

What’s not to like? Excellent in flight service, from meals to entertainment. The flight attendants pay attention to detail to give you a good experience. Very competitive price, truly the best way to travel to the Russian Federation.

International Premium Economy New York City - Kazan
Helpful?
Thank Carlos M
1 review
Reviewed 2 days ago
NEW
via mobile

Terrible! Terrible coustomer service terrible flight. The flight alone was choppy and there was a massive bang at the end which felt like we almost crashed but that’s not the worst. My husband and my luggage along with our coworkers went missing. No word of it for 2 weeks. Finally the luggage was returned and my suitcase had a massive...

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International Economy Moscow - Dubai

Helpful?
Thank Marissa S
Tel Aviv, Israel
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Jets are looking good. Food was very good also. No problems with baggage and everything is explained very well. Moscow connection was fast. Got a real low cost like a week before the trip. That is a great deal.

International Economy Tel Aviv - Moscow
Helpful?
Thank Or E
Abu Dhabi, United Arab Emirates
Level 6 Contributor
167 reviews
42 helpful votes
Reviewed 3 days ago
NEW

This was was from London, changing in Moscow. You definitely need the 2 hours between flights due to delays from customs in Moscow and the weather, and these are not in the airlines control. The flight staff were pleasant and although food and drink choice is limited it was very good. There is no alcohol in economy which is disappointing...

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Russia Economy London - Yekaterinburg

Helpful?
Thank Julian E
Level 3 Contributor
7 reviews
5 helpful votes
Reviewed 3 days ago
NEW
via mobile

we start from Jfk New York. I bought 2 tickets with 4 luggages 2 each. I had 1 extra and i read online 1 extra 100$. So when i arrive at the kiosk was 1 luggage 200$ why because in details if you have 2 checked regardless if you bought that fare the are consider not as 1st extra but...

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International Economy New York City - Athens

Helpful?
Thank Nektarios32
See travel tips for airlines
“never travel with this airline”
dadima0403, 12 Oct 2018 | Read review
“No on line check in available in or out of Russia.”
toowelltravelled64, 12 Oct 2018 | Read review
“window seat for better sleep”
H1655RCvladimirs, 11 Oct 2018 | Read review
“if it is a not-gate boarding, dont board first - board last”
H1655RCvladimirs, 11 Oct 2018 | Read review
“board asap and get a window seat closest to front to get more attention from the flight attendants”
H1655RCvladimirs, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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