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Aeroflot


10,153 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,153 Reviews from our TripAdvisor Community

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10,153 reviews from our community

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Showing 2,234: English reviews
Level 3 Contributor
10 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

Every year we are waiting to fly by Aeroflot. Wide sits, a blanket for everyone (!) is already on your sit. Big bags with the activities for the children, includes puzzle, quiz, colours, pen. And the full course of the tasty meal: starter, hot tasty dish (of your choice), piece of bread, salad, fruit bar and a sweet. Staff is...

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Russia Economy Amsterdam - Moscow

Helpful?
Thank Katerina O
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW

Uk call center was helpful but i had a very bad experience with the french customer service , logged a complaint on their website but didn't get a response My bag was left in Moscow and i had to go to heathrow the day after to collect it

International Economy Tokyo - London
Helpful?
Thank Doria K
1 review
Reviewed 2 days ago
NEW
via mobile

Aeroflot staffs in Hanoi were terible. They are arrogant and not frienly. They turned me around until boarding time because I have to change ticket.

International Economy Hanoi - Amsterdam
Helpful?
Thank Hòa N
Hong Kong, China
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Spacious and comfortable, above average foods, non-stop filling of drinks, Wifi a bit expensive but at least let you keep connecting through the journey. Quite new (for me) movies available, direct flight to Moscow with reasonable price. What more you can ask for?!

International Premium Economy Hong Kong - Moscow
Helpful?
1 Thank 918jocelynwong
Washington DC, District of Columbia
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW

wish they could have more legroom in coach-economy, but otherwise it was not a bad experience: food is overall better than on other airlines, though not as good as it used to be, service was acceptable and flight well operated. Although there is a lot of room for improvement.

International Economy Washington DC - Moscow
Helpful?
Thank Pine F
Level 4 Contributor
30 reviews
9 helpful votes
Reviewed 2 days ago
NEW

This was a Rome-Hong Kong flight with a stop in Moscow. The fare was very convenient as I found out looking at different websites. But when I went on the Aeroflot website on top of the Rome-Hong Kong list of offers there was a very similar combination (same origin, same destination, same date, same price) but with a 14 hrs...

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International Economy Rome - Hong Kong

Helpful?
Thank Antonio Pietro L
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

I looked forward to an exciting and dreamy flight between two architecturally similar capital cities. Generally, there wasn't any hassle with Aeroflot but I observed that the airline devalues its flight image to Prague. However, the ticket's fare is quite expensive. It is not good. Sometimes I felt I take a trip to the Balkan region as opposed to a...

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Europe Economy Moscow - Prague

Helpful?
Thank Tamash S
Coral Gables, Florida
Level 4 Contributor
21 reviews
7 helpful votes
Reviewed 2 days ago
NEW

I have had two flights with Aeroflot, the first one was very good. Service was excellent. But my second trip was a complete disappointment, and the experience ruined my impression of the airline. Delayed luggage, it took two days for me to recover my baggage, customer service never showed any kind of empathy, never an apology, no clear answers, this...

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International Economy Miami - St. Petersburg

Helpful?
Thank Rene C
2 reviews
Reviewed 2 days ago
NEW
via mobile

Baggage arrived after 10 hours! No one care for you and no one want to help. Very bed service. Many papers to send to get any (maybe!) compensation! No alcohol at the flight and ban food. I will never fly with them again!

International Economy Tel Aviv - Helsinki
Helpful?
Thank Yahav Y
Level 4 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

all in alll it was very good. the fllight. the crew were very coperativ and nice. the entertinment was very good, a lot of good movies. food was good. service slow. the check in was fast. the flight was delyed almost an hour but we had enoughe time to reach the conection

International Premium Economy Tel Aviv - Seoul
Helpful?
1 Thank Sefi F
See travel tips for airlines
“Cheap flights”
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“Double check all details before buying the ticket.”
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“The air plane flies. And, I could not think more...”
hayounj2018, 19 Sep 2018 | Read review
“Try and reach early and take the first row on economy its got a lot of extra leg room.”
LapazS2, 18 Sep 2018 | Read review
“make seat reservation in advance, take baggage delay into account”
Exp_Trav_9, 18 Sep 2018 | Read review
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About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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