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Aer Lingus


7,588 reviews
Headquarters: Head Office Building Dublin Airport, Swords K67 XF72 Ireland 011 353 1890 800 600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,588 Reviews from our TripAdvisor Community

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7,588 reviews from our community

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Showing 6,498: English reviews
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed today
NEW

My family have flown with aer lingus for the majority of our travels. I flew with them four times this summer and all flights were satisfactory. There has only been one occasion where I thought the staff were lacking but staff on any of our other flights have been more than lovely and helpful. Food is decent and when we...

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Europe Economy Shannon - Rome

Helpful?
Thank Jane H
1 review
Reviewed today
NEW
via mobile

This is the second day my parents have tried to get to London. The flight 2 days ago was delayed 4 hours, they were told on arriving 3 hours early, They waited; they boarded. They waited. It was after 3 a.m. when they were told to get off the plane. They’d been at the airport 14 hours. They were given...

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International Economy Hartford - London

Helpful?
Thank Ambassador99247
London, United Kingdom
Level 6 Contributor
109 reviews
42 helpful votes
Reviewed today
NEW

A great carrier at one time sadly reduced to little more than a budget product, Ireland's national airline is, unfortunately, a member of the International Airlines Group (IAG) so not every flight is blessed with the maturity, warmth, geniality and relaxed professionalism of its once traditional flight crew. On the short domestic sector, a selection of expensive food and beverages...

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Domestic Economy Belfast - London

Helpful?
Thank Simbal09
Lytham St Anne's, United Kingdom
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed today
NEW

Very impressed, good service on flights, clearing US immigration in Dublin a massive plus, will definitely use them again when travelling to USA.

International Economy Manchester - Newark
Helpful?
Thank ChrisR1952
Dublin, Ireland
Level 6 Contributor
124 reviews
72 helpful votes
Reviewed today
NEW

I bought two seats eight rows from the front of aircraft thinking I might have a chance of getting fairly quick service and some food to purchase but the food on the trolleys at the front was being passed to customers at the back and by the time they got to us after an hour all edible food was gone...

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Europe Economy Venice - Dublin

Helpful?
Thank 432patrickh
Dublin, Ireland
Level 3 Contributor
12 reviews
9 helpful votes
Reviewed today
NEW

Weather can lead to cancellations at short notice, but it should not lead to abandonment of the customer(s)...this happened on the day Storm Ali hit Dublin. After many checks prior to leaving for the airport that the plane had not been cancelled, including phoning Ireland, and speaking to Tui., we arrived at the airport to find our flight had been...

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Europe Economy Tenerife - Dublin

Helpful?
Thank Scott M
Chicago, Illinois
Level 4 Contributor
37 reviews
30 helpful votes
Reviewed today
NEW

Aer Lingus Business class provided EXCELLENT service. The individual cubby seats went flat, provided plenty of room, had unlimited entertainment options, provided FREE WiFi with professional attentive cabin crew. if you can swing it via paying full price for Biz or bidding on Biz-Do IT. It was worth every penny to upgrade for the 8 hour flight. We arrived fresh,...

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International Business Class Dublin - Chicago

Helpful?
Thank JoAnne M
Glasgow
Level 4 Contributor
24 reviews
21 helpful votes
Reviewed today
NEW
via mobile

This was our second occasion using Aer Lingus to the states but I’m still left feeling a little let down by the service. The hardware, in terms of seat, catering and IFE are as you would expect and in line with world class carriers - the flat bed seat and cabin configuration are very good allowing single travellers the option...

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International Business Class Dublin - Boston

Helpful?
Thank mcthomson
Danville, California
1 review
Reviewed today
NEW

My husband and I booked your Lounge Pass for Dublin Airport for our return flight #147 to San Francisco on September 18th. We were excited to experience the comfort and services your lounge offered. We booked this pass on line after discussing the benefits with one of your telephone service representatives. At no time, were we informed by the agent...

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International Economy Dublin - San Francisco

Helpful?
Thank Alan1902
Long Hanborough, United Kingdom
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed today
NEW

Over the last 10 years, we've flown with various airlines from various UK airports, both short haul and long haul, with my wife as a wheelchair-user. This was the joint worst experience yet (joint worst with BA from Delhi). The flight we were on was operated by Stobart Air on behalf of Aer Lingus. Usually, if there's no air bridge,...

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Europe Economy Bristol - Cork

Helpful?
Thank AndyGower
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“Expect little to avoid disappointment”
Simbal09, 21 Sep 2018 | Read review
“Bring your own food and drink on board.”
432patrickh, 21 Sep 2018 | Read review
“Aer Lingus beats any US domestic carrier on every detail.”
JoAnneM989, 21 Sep 2018 | Read review
“Don't use them if you're a wheelchair user.”
AndyGower, 21 Sep 2018 | Read review
“Bring lots of fruit, chips, snacks.”
gigimorgana, 21 Sep 2018 | Read review
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About Aer Lingus
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).

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