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Pegasus Airlines


3,994 reviews
Headquarters: Aeropark Yenisehir Mah. OsmanlI BulvarI No:11, Istanbul 34912 Turkey 011 90 888 228 1212 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,994 Reviews from our TripAdvisor Community

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3,994 reviews from our community

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Showing 1,393: English reviews
London, United Kingdom
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

i booked with pegasus because at times they have some real good deals. i managed to grab a return flight to Istanbul from Stansted off of their website for only £75. the plane itself is alright, maybe a little upgrade from Ryan air. I was way too knackered to remember if there was any onboard entertainment, im 90% sure there...

Date of travel: January 2019
More 
Europe Economy London - Istanbul

Helpful?
Thank tkvaks
Girona, Spain
Level 2 Contributor
9 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

I have been travelling with Pegasus 7 times in the last 2 years. My destinations were Istambul and Izmir. They have bonus points system which you can get some discounts if you know you'll use it several times, so it is great for me. Always keep in mind that Pegasus is a low-cost airline company, so do not expect luxurious...

Date of travel: January 2019
More 
Europe Economy Barcelona - Istanbul

Helpful?
Thank edu957
1 review
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

No answer to emails,no response at call center,flights cancelled,no refunds,you pay for another ticket although you are not responsible..

Date of travel: February 2019
Domestic Economy Istanbul - Izmir
Helpful?
2 Thank John2019gr
1 review
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

The worst airline ever... never again I swear... poor service.. bad costumer service..rude staff...they should close this very poor service airline.. I will never ride this airline anymore... I don't recomend anyone to have this airline.

Date of travel: February 2019
International Economy Madrid - Bahrain
Helpful?
2 Thank Marilyn A
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Seriously. The only good thing is the price of the cheap ticket. Everything else is bad. Service, cleanliness on flight - toilet was not cleaned or even tidied once during the flight - overpriced food on the flight. Lights being turned on and off by the crew during the four hours meant there was no rest of the four hour...

Date of travel: February 2019
More 
International Economy Doha - Istanbul

Helpful?
1 Thank 250antoinettev
1 review
1 helpful vote
Reviewed 6 days ago
NEW

lost baggage. no help from pegasus. call center is terrible and they dont help you.they are not polite to customers.

Date of travel: February 2019
Domestic Economy Istanbul - Izmir
Helpful?
1 Thank Filidou Z
1 review
Reviewed 1 week ago via mobile

Flight on time, smooth take-off and landing with an Airbus. It has been announced in the aircraft that Pegasus has the youngest fleet in Turkey. Aircraft also has the inflight entertainment full of films, games, and musics. And cheap ticket is a plus. Thanks to all kind crew members and successful pilots. That was my first trip with Pegasus and...

Date of travel: February 2019
More 
Domestic Economy Istanbul - Gaziantep

Helpful?
Thank chopinist
Komotini, Greece
Level 5 Contributor
54 reviews
21 helpful votes
Reviewed 1 week ago via mobile

Bad service, bad behaviour, no customer service when you need it immediately!Please! Try another airline if you do not want to have big troubles.

Date of travel: February 2019
Domestic Economy Istanbul - Izmir
Helpful?
1 Thank karantere2016
Level 4 Contributor
30 reviews
15 helpful votes
Reviewed 1 week ago via mobile

Although i paid 29 € for the flight,they told me that flight has been cancelled giving me only 15€ back!It is not a serious company !

Date of travel: February 2019
Domestic Economy Istanbul - Trabzon
Helpful?
Thank Basil D
London
Level 6 Contributor
130 reviews
119 helpful votes
Reviewed 1 week ago via mobile

What people find to complain about and the exaggerated way they express themselves is sometimes quite absurd. No European airline is as bad as some people seem to find the need to say about Pegasus ... and I suspect they complain just because they can. I have flown on Pegasus a couple of time and on each occasion found them...

Date of travel: February 2019
More 
Europe Economy London - Istanbul

Helpful?
2 Thank peterkirchem
See travel tips for airlines
“Remind yours of that at least your destination will compensate for the flight.”
250antoinettev, 15 Feb 2019 | Read review
“avoid them!”
filidouz, 15 Feb 2019 | Read review
“Book direct from the Pegasus website”
Y2566GIandrewp, 6 Feb 2019 | Read review
“go MEA from lebanon it is the best.”
977mohamadz, 24 Jan 2019 | Read review
“Keep in mind it is a budget airline, not the Concorde and you will be fine :-)”
shanegrace, 22 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Pegasus Airlines
Turkish low-cost carrier Pegasus Airlines (PC) is headquartered in Istanbul and operates from hubs at Sabiha Gökçen International Airport (SAW) and Ataturk International Airport (IST). Adana Airport (ADA), Adnan Menderes Airport (ADB), Antalya Airport (AYT) and Esenboğa International Airport (ESB) are focus cities. Pegasus Airlines flies to about 100 destinations, including more than 30 points across Turkey. International destinations include airports in about 40 countries in the Middle East, Europe, Asia and Africa. The airline's fleet of 64 planes consists of Airbus A320-200 and Boeing 737-800 aircraft, with additional orders pending for Airbus A320neo and Airbus A321neo planes.
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