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Aircalin


189 reviews
Headquarters: 47 rue de Sebastopol, Noumea, Grand Terre BP 3736 New Caledonia 011 687 26.55.00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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189 Reviews from our TripAdvisor Community

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189 reviews from our community

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Showing 77: English reviews
Melbourne, Australia
Level 5 Contributor
54 reviews
20 helpful votes
Reviewed 4 days ago
NEW

Friendly, informative, easy check in. Very well presented check in and on board staff. Very clean seating. Drinks and food (with special diet requirements) served with excellent customer service. A pleasure to see all staff uniforms immaculate. Best airline we have traveled with throughout Asia-Pacific. Australian airlines should look at the level of service provided by Aircalin.

International Economy Melbourne - Noumea
Helpful?
Thank Trevor B
Sydney, Australia
Level 4 Contributor
16 reviews
3 helpful votes
Reviewed 2 weeks ago

Aircalin the staff were lovely and the food was nice. The plane we took was an Airbus A330 and we didn't have our own movie screens, but as it was a 2-hour flight, we were fine with it.

South Pacific Economy Noumea - Sydney
Helpful?
Thank mayenb2017
Brisbane, Australia
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed 19 June 2018

nice welcome and beautiful smile on board. just need a refresh in the fleet and it's going to be such a nice company. flight to the paradise is less than 2 hours just to time to refresh and listen to your fav album

South Pacific Economy Brisbane - Noumea
Helpful?
Thank Elodie D
Aircalin, Responsable relations publiques at Aircalin, responded to this review

Dear Elodie, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us. We always strive to improve our customers’ experience aboard our aircraft. For example, in 2019, we will introduce our new and improved fleet, offering a more comfortable service to our travellers. We hope to welcome you back on board soon!...

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South Pacific Economy Brisbane - Noumea

Te Puke, New Zealand
Level 6 Contributor
175 reviews
49 helpful votes
Reviewed 11 June 2018 via mobile

Having booked to fly to New Caledonia with AirNZ, we werent overly worried when our flight out was switched to a codeshare. Until we tried to checkin. No, not AirNZ you need to go to Zone C. Then we got to the Koru lounge. Red light and no mention of us on the list provided by Aircalin... fortunately the man...

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South Pacific Economy Auckland - Noumea

Helpful?
Thank Palmytaff
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Palmytaff, We’re sorry to hear that you were not entirely happy with your flight with us. Code-share agreements are regularly used internationally between airlines and it is usually a seamless process. We regret that this was not the case in your experience. As part of our code-share agreement with Air New Zealand, Koru members plus one guest may access...

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South Pacific Economy Auckland - Noumea

Level 5 Contributor
31 reviews
11 helpful votes
Reviewed 23 May 2018

Aircalin is associated with Qantas airlines. Check- in was quick and efficient, staff friendly and helpful. Embarkation and takeoff exactly on time. Flight was smooth and onboard staff were friendly and welcoming and food was delicious. The 3.5 hours went quickly and disembarkation was equally friendly and smooth. First time we have flown with them and would fly again. Felt...

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South Pacific Economy Melbourne - Noumea

Helpful?
Thank Danny L
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Danny, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us ! We're also thrilled to hear such positive feedback about our food and service. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Melbourne - Noumea

New Plymouth, New Zealand
Level 6 Contributor
143 reviews
49 helpful votes
Reviewed 22 May 2018

This is a short trip approximately 2 and half hours. I didn't find the experience an enjoyable one as the airline was not as clean or well appointed as other airlines I have used. This may be due in part to age of fleet? Staff did not give impression they were enjoying their jobs although did do the job, just...

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South Pacific Economy Auckland - Noumea

Helpful?
Thank Kate O
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear K K Farmer, Thank you for your message and feedback. We're sorry to hear that you were not entirely happy with your flight with us. We constantly strive to improve our customer experience. In terms of our aircraft, we are planning to renew our fleet in 2019 in an effort to improve the comfort on board and we will...

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South Pacific Economy Auckland - Noumea

Melbourne, Australia
Level 5 Contributor
65 reviews
18 helpful votes
Reviewed 22 May 2018 via mobile

In May I took a group of people to Noumea. We flew directly from Melbourne to Noumea. The return price for both economy and business class was excellent and value for money. The aircraft was clean and the toilets tidy. The seating was comfortable and there was ample legroom. Ample legroom for me as I am of average height but...

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South Pacific Economy Melbourne - Noumea

Helpful?
Thank DebMac_10
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear DebMac_10, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us ! We're also thrilled to hear such positive feedback about our food and service. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Melbourne - Noumea

Maroochydore, Australia
Level 6 Contributor
112 reviews
19 helpful votes
Reviewed 25 April 2018

Only a relatively short trip.....but was comfortable with plenty of leg room .........our meals were light meals but flavoursome ......the service was very good......could not fault.My wife and I enjoyed our flight. ....

South Pacific Economy Brisbane - Noumea
Helpful?
Thank graden45
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear graden45, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us ! We're also thrilled to hear such positive feedback about our food and service. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Brisbane - Noumea

Melbourne, Australia
Level 6 Contributor
435 reviews
176 helpful votes
Reviewed 16 April 2018

This is what Economy Class should be like! The space between the rows of seats was very generous unlike many other airlines. You really don't need to fly Business Class to receive space, comfort and service with this Airline. It was great that we were given seats with an empty seat between us both on the outward bound flight and...

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South Pacific Economy Noumea - Melbourne

Helpful?
Thank Houlihan2
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Houlihan2, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us, especially the roomy seats you had in Economy Class. We're also thrilled to hear such positive feedback about our food and staff. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Noumea - Melbourne

Melbourne, Australia
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed 15 April 2018

Flew Aircalin on our recent holiday to New Caledonia. We found the flights to be extremely pleasant, with friendly staff and good leg room. Definitely download the Aircalin app for inflight entertainment such as movies and music, it worked perfectly, however options were limited. Food was typical plane food, however on our return flight we did get croissants and pastries...

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South Pacific Economy Melbourne - Noumea

Helpful?
Thank Natalie B
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Natalie, Thank you for your message and feedback. We're delighted to receive such positive feedback about the leg room and about our staff being such pleasant. It's always good to hear about ways in which we can improve our service and we have noted your suggestions about offering more choice on the entertainment app, as well as offering more...

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South Pacific Economy Melbourne - Noumea

See travel tips for airlines
“All in flight messages informative in French and English”
TrevorB203, 11 Aug 2018 | Read review
“Download inflight entertainment app and activate before you fly.”
8dannyl, 22 May 2018 | Read review
“Prices for combination flight and accommodation would be difficult to beat and a really good option”
267KateO, 21 May 2018 | Read review
“we always book an ailse seat ......easy to get in and out .”
graden45, 25 Apr 2018 | Read review
“Download the Aircalin app!!”
natalie130201, 14 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Aircalin
A French airline based in New Caledonia, Aircalin (SB) operates from a hub at La Tontouta International Airport (NOU). Aircalin flies to a dozen destinations in Australia, Fiji, French Polynesia, Japan, New Zealand, South Korea, Vanuatu, and the Territory of the Wallis and Futuna Islands. The airline also has codeshare agreements with Air France, Air New Zealand, Air Tahiti Nui, Korean Air and Qantas. Its fleet consists of Airbus A320 and Airbus A330-200 planes configured with two cabins: Hibiscus Class, or Business Class, and Economy Class.

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