We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Caribbean Airlines


315 Reviews
Headquarters: Golden Grove Road Piarco, Piarco Trinidad +1-800-744-2225 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

315 Reviews from our TripAdvisor Community

Write a Review

315 reviews from our community

Filter reviews by popular destinations:
All reviews Port of Spain New York City Montego Bay Kingston Toronto Fort Lauderdale Tobago Miami Georgetown Bridgetown Grenada St. Lucia Paramaribo Caracas Orlando
Traveller rating
Cabin
  • (263)
  • (0)
  • (27)
  • (0)
Route
  • (186)
  • (74)
  • (28)
  • (2)
  • (0)
  • More
Language
  • More
Showing 290: English reviews
Paramaribo, Suriname
Level 4 Contributor
18 reviews
8 helpful votes
Reviewed 5 days ago
NEW

I love the services of Caribbean Airlines. They are always on time in my experiences and they offer me a nice connection to St. Lucia through Trinidad. Their staff is friendly and understanding and capable of working under stress. The only downside to my flights is a long layover of close to 8 hours when traveling to SLU. The return...

More 
International Economy Paramaribo - St. Lucia

Helpful?
Thank Nancy S
London, United Kingdom
Level 3 Contributor
22 reviews
3 helpful votes
Reviewed 1 week ago
NEW

Old, worn out plane. Very disorganized boarding process and service experience. POS airport and lounge are dirty and unpleasant.

International Business Class New York City - Port of Spain
Helpful?
Thank CANUKUSATraveler
Bridgetown, Barbados
Level 1 Contributor
3 reviews
Reviewed 1 week ago

These are usually short hop flights for me. So from that perspective, schedule and punctuality are the more important elements for me. So far CAL has been getting that right

International Economy Bridgetown - Port of Spain
Helpful?
Thank 68camerons
2 reviews
Reviewed 1 week ago

I was checked in online but I got to the airport in ample time, the Reservation clerk was welcoming he checked my luggage and the flight left on time compared to other times where we have become used to delays sometimes for very long periods, The Captain and flight attendants were informative and welcoming as a result the flight was...

More 
International Economy Bridgetown - Port of Spain

Helpful?
Thank joan2637028
Port of Spain, Trinidad
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago

Although this is a 25 minute flight from Trinidad to Tobago, I always look forward to using this airline. I do stick to the belief of both doing a web check in and being there 1.5 hours before the departure time. There usually is a a long line at security.

South Pacific Economy Port of Spain - Tobago
Helpful?
1 Thank Alejandro S
Brampton, Canada
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

Caribbean Airlines is one of the best airlines I have travelled with over the years, their hospitality is immaculate. It's the only airline that offer free first baggage, a meal is also included with their service, they also offer free head phones, there is always something to entertain you during your flight which makes it a lot more relaxing. I...

More 
International Economy Port of Spain - Toronto

Helpful?
Thank susie_jagrup
Caribbean
Level 4 Contributor
32 reviews
8 helpful votes
Reviewed 1 week ago

This flight leaves 8:30am and gets into Orlando midday. Plenty of time to check in hotel and catch some shopping on the same day. Beats driving 4 hours from Miami or Fort Lauderdale.

International Economy Port of Spain - Orlando
Helpful?
1 Thank KeptWoman
Level 3 Contributor
9 reviews
Reviewed 1 week ago

When you're flying Caribean Airlines, you're flying, but that's all. Crew does'nt help passengers at all. There english language is almost unintelligible. And when there is a problem they are snarling. The plane is not really clean, but for me I was more worried about the rustspots on the wings

International Economy Paramaribo - Miami
Helpful?
Thank Ammiel M
New York City, New York
2 reviews
1 helpful vote
Reviewed 1 week ago

This is the perfect flight to go to Jamaica. The flight left exactly on time at 1:00a.m. and got to Jamaica at 4:40a.m, a little earlier than scheduled. You arrive at the crack of dawn, no fuss, no stress and it's quiet. There's absolutely no line at the airport so you're out in no time. You get to where you're...

More 
Caribbean Economy New York City - Kingston

Helpful?
Thank C3763KApaulined
Trinidad
2 reviews
Reviewed 1 week ago

It is always a pleasure flying via Caribbean Airlines. The experience was a great one from the day the booking was made. The hardest part was waiting on the actual day of the flight to arrive, I badly need to get some jet fuel into my system, lol. I checked-in online and off to the airport I flew. The baggage...

More 
International Economy Port of Spain - Nassau

Helpful?
Thank Angenet V
See travel tips for airlines
“Just be happy that there is a flight to take you to your destination :)”
Zonneschijnlief, 11 Dec 2017 | Read review
“Beautiful places of interest, friendly people, delicious foods. A must visit destination.”
joan2637028, 5 Dec 2017 | Read review
“These flights are usually full.....so web check in to ensure your seats is a recommendation.”
AlejandroS225, 4 Dec 2017 | Read review
“Free first baggage”
susie_jagrup, 4 Dec 2017 | Read review
“Pre weigh bags to ensure that they are within limit before you get to the counter.”
KeptWoman, 4 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Caribbean Airlines
Caribbean Airlines (BW) is the state-owned airline of Trinidad and Tobago. The airline flies to 18 destinations in the Caribbean, Bahamas, Canada, Guyana, Suriname, United Kingdom, United States and Venezuela. Caribbean Airlines has hubs at Piarco International Airport (POS) and Norman Manley International Airport (KIN), and has designated John F. Kennedy International Airport (JFK) and Cheddi Jagan International Airport (GEO) as focus cities. The airline's fleet of ATR 72-600, Boeing 737-800 and Boeing 767-300ER planes include one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. Business Class passengers have access to the airline's Club Caribbean lounge.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

36 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (36)
Viewed
Seat (1)
Viewed
Cabin (4)
Viewed
Food and Drink (1)
Viewed
Airport (9)
Viewed
View from Window (7)
Viewed
Onboard Feature (1)
Viewed
Other (13)