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Thomas Cook Airlines (UK)


7,198 reviews
Headquarters: Hanger 1, Western Maintenance Area, Runger Lane Manchester Airport,, Manchester M90 5FL England +44 (0) 800 916 0652 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,198 Reviews from our TripAdvisor Community

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7,198 reviews from our community

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Showing 6,549: English reviews
Braintree, United Kingdom
Level 6 Contributor
564 reviews
254 helpful votes
Reviewed today
NEW

For a cheap airline I must admit it was pretty good. Better legroom than most and luggage allowance a reasonable amount for a two week holiday in a warmer climate. Drinks at a reasonable price on board and the cabin crew are terrific. Looking to fly with these guys again sometime.

Europe Economy London - Dalaman
Helpful?
Thank norman1366
Portsmouth, United Kingdom
Level 4 Contributor
29 reviews
16 helpful votes
Reviewed today
NEW

Staff friendly no issues prompt service departed Avon arrived on time exactly what you expect on a holiday flight

Europe Economy London - Antalya
Helpful?
Thank Avidtraveller3263
Level 1 Contributor
4 reviews
7 helpful votes
Reviewed today
NEW

This is a money making machine .No thought for customer welfare very cramped uncomfortable seating conditions ( I am average sized ) ..The staff are only thinking of sales and targets , what is the point of selling on a flight like this with no space while 2 trolleys are selling it restricts people from using the toilets. The food...

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International Economy Glasgow - Sousse

Helpful?
Thank Turbotam
Ipswich, United Kingdom
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Flew on Thomas Cook/Condor flight on 14th May 2018. Usually travel Easyjet, but price dictated. This is a good travel! Nice leather seats wider and longer aircraft with more leg room. Staff pleasant and colour scheme not so in your face. Only down side is no food (except crispa/nuts) unless you pre-order, without knowing what you get! Strange. Very smooth...

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Europe Economy Corfu - London

Helpful?
Thank kevincousins66
2 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

I have flown with many airlines over the years but never again with Thomas Cook. All they are interested in is your money. Not about your welfare on the aircraft. Not only ground staff but also flight attendants extremely rude. Absolutely no give or take at the airport. My cabin bag was purchased at the airport to be used as...

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International Economy London - Hurghada

Helpful?
Thank vicky K
Cardiff, United Kingdom
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed yesterday
NEW

Flight was an hour late leaving and late coming back. The seats are vert cramped and not very comfortable. But I suppose that’s to be expected on this type of airline. The crew were very nice and helpful. The flight was full. Good service of food and drinks, though expensive as with most airlines. We got a good price for...

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Europe Economy Bristol - Heraklion

Helpful?
Thank Rita582015
Manchester, United Kingdom
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed yesterday
NEW

Everything was going well until we got on the plane. The seats are very tight and little leg room. We would have upgraded to the extra legroom but none available. Other than the space everything else was great

International Economy Manchester - Boa Vista
Helpful?
Thank Beverley S
Perth, United Kingdom
Level 6 Contributor
377 reviews
80 helpful votes
Reviewed yesterday
NEW

Great flight arrived on time and good leg room and friendly flight staff. Hope the return journey is as smoothen my return journey. Great Airway will recommend to friends of fights and holidays.

Europe Economy Glasgow - Kos
Helpful?
Thank Alan D
Manchester, United Kingdom
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed yesterday
NEW

Thomas Cockup Was contacted two days prior to departure and told that the plane was too small and therefore the flight was overbooked! They asked if we would change flights, from Manchester to New York, staying overnight in New York then onwards to Las Vegas with £250 expenses paid. I had to explain that our original flight was connecting in...

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International Economy Manchester - Los Angeles

Helpful?
Thank carox725
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Whilst we had booked Priority Boarding which made life easier it was the service on board that impressed the most. Look out BA I say - very friendly crew and very good hot food served during the 4 hour flight - altogether impressive,

Europe Economy London - Dalaman
Helpful?
Thank Roderick G
See travel tips for airlines
“Don't do it if you have an alternative”
Turbotam, 20 May 2018 | Read review
“Pay for extra leg room if your flight is more than a couple of hours”
Rita582015, 19 May 2018 | Read review
“Be early for flight.”
alandR3599FN, 19 May 2018 | Read review
“Inable to click on above ratings”
deej417, 18 May 2018 | Read review
“pay for speedy boarding, thats what they want?”
Donesomemiles, 18 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Thomas Cook Airlines (UK)
Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. These include points across Europe, as well as destinations in Africa, Asia, North America and the Caribbean. Primarily catering to vacation travelers, the airline primarily flies airplanes with a single Economy Class cabin; however, some planes also have a Premium Economy Class cabin. Thomas Cook Airlines' primary operating bases are located at Manchester Airport (MAN) and London Gatwick Airport (LGW). Eight secondary operating bases are spread across the United Kingdom.
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