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Thomas Cook Airlines (UK)


11,038 reviews
Headquarters: Hanger 1, Western Maintenance Area, Runger Lane Manchester Airport,, Manchester M90 5FL England 011 44 800 916 0652 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,038 Reviews from our TripAdvisor Community

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11,038 reviews from our community

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Showing 10,338: English reviews
Hawkhurst, United Kingdom
Level 6 Contributor
142 reviews
45 helpful votes
Reviewed yesterday
NEW
via mobile

Flight was very good. Chose exit seats so as to have more leg room but we had to pay extra for these which when they say there are no hidden charges I disagree.

Europe Economy London - Valletta
Helpful?
Thank francis1952
Birmingham, United Kingdom
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed yesterday
NEW

Absolutely ridiculous, I’ve been on many flights and this was ridiculous. The leg room was virtually non existent, it was an A321 (I think), they’d obviously crammed in as many rows of seats as possible, my knees were touching the seat in front.

Europe Economy Birmingham - Fuerteventura
Helpful?
Thank Tim G
Barnsley, United Kingdom
Level 3 Contributor
21 reviews
9 helpful votes
Reviewed yesterday
NEW

We've flown a few times with Thomas Cook but this time they informed us we'd be flying with Air Tanker. It was the most uncomfortable aeroplane we've ever flown on, the seats were just like bus seats, hard and should've reclined but didn't. For a 10hr flight you need comfortable seats. The food going out was James Martin, not a...

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International Economy Manchester - Las Vegas

Helpful?
Thank juneclemit
2 reviews
Reviewed yesterday
NEW
via mobile

We were on a flight from Menorca to Bristol schedule to land at 12.15pm but weather was so bad it closed Bristol Airport. We were diverted to Birmingham and that's where the problems started!! We were kept on the aircraft for over an hour. When we disembarked there was no information to which conveyor our luggage would be on for...

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Europe Economy Menorca - Bristol

Helpful?
Thank Anthony P
Level 6 Contributor
101 reviews
18 helpful votes
Reviewed 2 days ago
NEW
via mobile

Flight MT2760 called to departure gate early only to be told delayed due to incoming flight waited and waited eventually boarded happy with most untill atleast 2hrs prior to landing asked for a drink from Joel cabin crew was told the bar is closed we have to do a stock take then his attitude and the way he spoke to...

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International Premium Economy London - Goa

Helpful?
Thank 336barryf
Devon, United Kingdom
Level 6 Contributor
1,540 reviews
820 helpful votes
Reviewed 2 days ago
NEW

Sunday 11th November and we are booked on Thomas Cook flight MT2760 from Gatwick to Goa, which was due to depart at 07.50am and arriving at 22.25 (local time). A scheduled flying time of 9 hours and 5 minutes, time in Goa is 5 and a half hours ahead of the UK. While we were waiting, at the gate, to...

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International Premium Economy London - Goa

Helpful?
Thank David D
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Manchester, United Kingdom
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed 2 days ago
NEW

This flight wasn't the best I'v been on we were informed on board that to buy drinks/food duty free we had to pay buy card not impressed (who in there right mind takes debit/credit cards on an AI holiday)no head fones offered on the flight not very good entertainment either when enquiring about duty free just after boarding they hadn't...

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International Economy Manchester - Hurghada

Helpful?
Thank ginakoop08
Southampton, United Kingdom
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed 2 days ago
NEW

We took off from Gatwick on time traveling to Hugada, the air hostess's were very efficient in there work. On are return at the Thomas Cook check in we were told if we were to pay an extra sum of money they could make sure we had the three seats to ourselves to which we declined, when we got on...

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International Economy London - Hurghada

Helpful?
Thank tomlowman
Shropshire, United Kingdom
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Excellent check-in - fastest we have ever had with any airline - efficient boarding and pleasant greeting from crew. Unfortunately my seat 10E was wet which I didn't realise until I had sat down,so seat of my jeans was wet and uncomfortable. I asked Zoe for something dry to sit on - but she insisted on moving us to other...

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Europe Economy Fuerteventura - Birmingham

Helpful?
Thank elite_properties
Watford, United Kingdom
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Small seats without space. Beverages expensive. Bad experience and never again with this airline and would not recommend to anyone else.

Europe Economy London - Dalaman
Helpful?
Thank elles t
See travel tips for airlines
“Don't fly Thomas Cook”
ginakoop08, 13 Nov 2018 | Read review
“if you need help make sure you get it as they didn't want to know with me”
LyndaAndrew, 13 Nov 2018 | Read review
“Take your own food”
raymonds210, 13 Nov 2018 | Read review
“Don’t assume if your boarding pass says priority that you can use priority check in .”
blondyscott, 12 Nov 2018 | Read review
“hadwealways pay to select seats near to front we had row 17”
R4104WEroberta, 12 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Thomas Cook Airlines (UK)
Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. These include points across Europe, as well as destinations in Africa, Asia, North America and the Caribbean. Primarily catering to vacation travelers, the airline primarily flies airplanes with a single Economy Class cabin; however, some planes also have a Premium Economy Class cabin. Thomas Cook Airlines' primary operating bases are located at Manchester Airport (MAN) and London Gatwick Airport (LGW). Eight secondary operating bases are spread across the United Kingdom.

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