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SpiceJet

6,841 reviews
Headquarters: 319 Udyog Vihar, Phase IV, Gurugram (Gurgaon) India 122016
Overview
3.56,841 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Check-in and boarding
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About SpiceJet
Headquarters: 319 Udyog Vihar, Phase IV, Gurugram (Gurgaon) India 122016

Airline Summary

Budget carrier SpiceJet (SG) is India’s second-biggest airline when measured by the number of domestic passengers. The airline operates a fleet of Boeing 737s, Dash 8- Q400 & freighters and is the country’s largest regional player operating 63 daily flights under UDAN or the Regional Connectivity Scheme. The airline flies to over 60 destinations, including more than 50 within India. The airline’s international destinations include Bangladesh, Oman, Sri Lanka, Thailand and the United Arab Emirates. The majority of the airline’s fleet offers SpiceMax, the most spacious economy class seating in India. Passengers who opt for SpiceMAX receive priority check-in, boarding & baggage delivery; seats with extra legroom; and complimentary meal & beverage. SpiceJet offers in-flight entertainment on-board through its path-breaking SpiceScreen system, wherein flyers can stream a wide variety of content directly on their personal devices. The airline also operates a dedicated air cargo service under the brand name SpiceXpress offering safe, on-time, efficient and seamless cargo connectivity across India and on international routes.
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6841Reviews
1431Photos
100Tips

Reviews
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Popular mentions
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Laukik B wrote a review Yesterday
5 contributions
Ahmedabad - Mumbai
Domestic
It was a pleasant experience overall, the flight was on time at both ends and also their staff and cabin crew were courteous
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from nafees0436, Customer Experience at SpiceJet
Responded today
Dear Guest, We're glad to hear about your experience. Thank you for sharing this with us. We'll surely pass it on to our team. Stay #RedHotSpicy 😀
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ashish G wrote a review Yesterday
1 contribution
Mumbai - Srinagar
Domestic
Special thanks to Rohit who has been very attentive and smiling. He taken care of us with proper serving food and also ensure that nothing is left out
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from nafees0436, Customer Experience at SpiceJet
Responded yesterday
Dear Guest, That's what we like to hear. We strive to provide excellent customer service and appreciate you taking the time to share your feedback. We shall certainly share your words with our team. Stay #RedHotSpicy😀
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RICKY M wrote a review Yesterday
2 contributions
New Delhi - Pune
Domestic
NEVER TAKE A SPICEJET FLIGHT, EVEN IF THEY OFFER YOU FOR FREE. THERE IS NO RESPECT FOR TIME. Our flight were thrice delayed by almost 6 hours in last 2 months. Rhe worst flight. NEVER AGAIN SPICEJET. This airline should be banned by govt. Of. India
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from nafees0436, Customer Experience at SpiceJet
Responded yesterday
Dear Guest, This is not good to hear. Please share your PNR at custrelations@spicejet.com, our team shall look into it and assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Escape39392784995 wrote a review 16 May
1 contribution
New Delhi - Srinagar
Domestic
Worst flight experience ever. I had to wait around 16 hours at airport due to delay.... Horrible experience that too with two kids.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from nafees0436, Customer Experience at SpiceJet
Responded yesterday
Dear Guest, This is not good to hear. Please share your PNR at custrelations@spicejet.com, our team shall look into it and assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jai ganesh wrote a review 16 May
3 contributions
Bengaluru - Bagdogra
Domestic
Good Flying nice male air hostess good service but flight delayed one hour information given before a days Nice flying Thanks
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from nafees0436, Customer Experience at SpiceJet
Responded yesterday
Dear Guest, We're glad our staff was able to impress you, Vatsal. We appreciate you taking the time to share your feedback. However, delays are never a part of the plan. At times, due to unavoidable reasons, we face changes. Keep Flying #RedHotSpicy😀
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RICKY M wrote a tip Yesterday
"Do not take this fligt ever"
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Sightsee26805392729 wrote a tip 15 May
"Be mindful of spicejet's strict baggage weight policy. Ensure your luggage, including laptop with weight limits to avoid additional charges"
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Roving25769400854 wrote a tip 14 May
"Don't go for spice jet!!!"
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GoPlaces09213644956 wrote a tip 9 May
"Please do not ever choose this airline to fly. this is the best advice anyone who has travelled from spicejet will give. "
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jisha g wrote a tip 7 May
"If you have extra 3-5 hours to wait, please go ahead and book them"
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