We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Porter Airlines


1,375 reviews
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario M5V 1A1 Canada +1 888-619-8622 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,375 Reviews from our TripAdvisor Community

Write a Review

1,375 reviews from our community

Filter reviews by popular destinations:
All reviews Toronto Ottawa Newark Montreal Halifax Boston Washington DC Chicago Thunder Bay Quebec City Windsor St. John's Sault Ste. Marie Moncton
Traveller rating
Cabin
  • (1,312)
  • (0)
  • (0)
  • (0)
Route
  • (693)
  • (350)
  • (268)
  • (1)
  • (0)
  • More
Language
  • More
Showing 1,312: English reviews
Toronto, Canada
2 reviews
Reviewed 4 days ago
NEW

Apparently with the basic ticket you can only bring a back pack and you cannot check in on line because of the "stringent" guide lines. Just another way to make money. I have flown Porter many times and purchased the lower fare in the past, this is the first time I encountered this silly rule! I guess I will be...

More 
Domestic Economy Toronto - Montreal

Helpful?
Thank Marcy T
Level 2 Contributor
7 reviews
Reviewed 4 days ago
NEW

We had delays in Toronto both going to Boston & returning to Thunder Bay. The flights themselves were fine and flight attendants were awesome but the delays were brutal.

USA Economy Thunder Bay - Boston
Helpful?
Thank Carla H
Toronto, Canada
Level 3 Contributor
17 reviews
7 helpful votes
Reviewed 1 week ago via mobile

Horrible service at the gate. Rude and condescending as they tried to hurry passengers on a flight in order to leave early. Not acceptable.

Domestic Economy Thunder Bay - Toronto
Helpful?
Thank travelingfoody88
Sevier County, Tennessee
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed 1 week ago

This was the first time I have flown with Porter Airlines. It was a wonderful experience from the quick and easy check in with friendly employees to the comfortable seats, courteous flight attendants. It was a bit like stepping back in time since the plane was a twin engine turbo prop and well dressed professional attendants. Flying International from Chicago...

More 
Canada Economy Chicago - Toronto

Helpful?
Thank LadyEngine
Toronto, Canada
Level 6 Contributor
122 reviews
73 helpful votes
Reviewed 1 week ago

It is always a pleasure to fly Porter Airlines. The whole experience is tailored toward providing the traveler with a stress free and comfortable time. Always a pleasure!!!

Domestic Economy Toronto - Thunder Bay
Helpful?
Thank David K
Puerto Vallarta, Mexico
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed 1 week ago

Love Porter for ease of travel from downtown Toronto. Only flaw is frequent delays. Great lounge in Toronto.

USA Economy Toronto - Chicago
Helpful?
Thank Sharonhappytraveller
Toronto, Canada
Level 3 Contributor
17 reviews
22 helpful votes
Reviewed 1 week ago via mobile

First my flight was cancelled. Put me on standby and then my checked bag was put on a different flight. 😑

Domestic Economy Ottawa - Toronto
Helpful?
Thank Elisabeth M
Level 1 Contributor
3 reviews
Reviewed 1 week ago via mobile

Great airline. Easy to check in online, pay for parking and find out about transportation in Montreal. Airline staff are very friendly and courteous. Items such as drinks and snacks are free.

Domestic Economy Toronto - Montreal
Helpful?
Thank Kieran S
1 review
Reviewed 1 week ago via mobile

I flew from Ottawa to Toronto. From Toronto to Ottawa I was allowed to bring a carry on on board the flight. When I tried to check in to return to Toronto, I was told I could not have a carry on bag, and that I must check it in, for a fee of $44. I was told it’s because...

More 
Domestic Economy Ottawa - Toronto

Helpful?
Thank Ryan L
Hamilton, Canada
Level 3 Contributor
17 reviews
11 helpful votes
Reviewed 1 week ago

My wife and I were going to a wedding in Washington DC, this was the second time we flew with Porter. What a great flight we had. It was direct to Washington, (3 times daily) the service was amazing and so much room!!!!!!! The only down fall is trying to get to downtown Toronto can be hectic with all the...

More 
USA Economy Toronto - Washington DC

Helpful?
Thank Monoskier2112
See travel tips for airlines
“If you are traveling with children, I advise you sit as close to the front of the plane for easy access to the bathrooms.”
Monoskier2112, 1 Nov 2018 | Read review
“Just Don't do it, you will not even get a phone call back when they cancel you,”
rtabby, 26 Oct 2018 | Read review
“Nook with Air Canada”
44dalian, 25 Oct 2018 | Read review
“Travel earlier in the day to avoid delays”
gregernst, 18 Oct 2018 | Read review
“Check your flight! If you have a food allergy bring your own wipes to clean the seats yourself as they won't do a good enough job.”
ShannonH1584, 13 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Porter Airlines
Porter Airlines (PD) is a Canada-based regional airline that flies to more than 20 destinations within Canada and the United States. Its fleet consists of single cabin Economy Class seating. The airline is known for the complimentary services that are included in the ticket price. These include free snacks and beverages onboard, as well as in their lounges (which all passengers can use) at Billy Bishop, Ottawa Macdonald-Cartier International Airport (YOW) and Newark Liberty International Airport (EWR). The carrier, which is based in Toronto, has a hub at Billy Bishop Toronto City Airport (YTZ). Porter also offers free shuttle service between downtown Toronto and the airport.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

106 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (106)
Viewed
Airport (12)
Viewed
View from Window (24)
Viewed
Seat (3)
Viewed
Food and Drink (6)
Viewed
Airline Lounge (3)
Viewed
Our fleet (2)
Viewed
Cabin (2)
Viewed
Other (54)