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Peach Aviation


1,004 reviews
Headquarters: 1 Senshu-kuko-naka Tajiri-cho Sennan-gun, Osaka 549-0011 Osaka Prefecture 011 81 3-6302-8991 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,004 Reviews from our TripAdvisor Community

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1,004 reviews from our community

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Showing 181: English reviews
1 review
Reviewed 6 days ago
NEW
via mobile

Carry on luggage is limited to 7kgs, overweight charge is obsurdly high. Secondly, my flight was delayed by 30 minutes with no explanation at all. Extreme turbulence. Terrible. Absolutely terrible.

North Asia Economy Tokyo - Taipei
Helpful?
Thank Matt B
Tokyo, Japan
Level 3 Contributor
23 reviews
43 helpful votes
Reviewed 2 weeks ago

These idiots reduced the carry on weight from 10 to 7 kgs and then raised the baggage checked fee by 300%. This route is no longer a "discount fare". F*ck them. BTW, boarding a plane by window seats first is about the dumbest thing I've ever seen. These folks have zero idea of how to run an airline.

North Asia Economy Tokyo - Shanghai
Helpful?
1 Thank ShanghaiMac
Holyport, United Kingdom
Level 6 Contributor
205 reviews
77 helpful votes
Reviewed 2 weeks ago

I was in Seoul for a week and decided to fly to Japan for an overnight trip. Peach gave me the opportunity to have a short trip as the return flight was great value for money. It’s a no frills airline, but it was fine. Good punctuality.

North Asia Economy Seoul - Osaka
Helpful?
Thank UlstermaninNorfolk
Strasbourg, France
Level 4 Contributor
30 reviews
18 helpful votes
Reviewed 3 weeks ago

It's the worst customer service experience I ever had Flight got cancelled mid August and they promise a refund within 1 or 2 months max They are not able to give a clear answer and have no idea on where the process is... I called them multiple times, they change their minds all the time saying that the money will...

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North Asia Economy Shanghai - Tokyo

Helpful?
1 Thank 311olivierc
Level 4 Contributor
31 reviews
10 helpful votes
Reviewed 3 weeks ago

The kiosk couldn't read my name properly because it was too long but the counter lady was very nice and help me. No luggage. Flight departure on time and it was comfortable and clean. Nothing special but wouldnt mind traveling again with them

Asia Economy Osaka - Hong Kong
Helpful?
Thank Hector A
London, United Kingdom
Level 6 Contributor
160 reviews
114 helpful votes
Reviewed 3 weeks ago

Naha Airport in Japan is currently building an extension to its International Terminal meaning that they have had to turn part of their cargo area in to a place for low-cost airlines to take off. Sadly this makes check-in chaotic as you have to take a bus (which is always rammed) and upon arrival the chaos doesn't stop. We arrived...

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North Asia Economy Okinawa City - Taipei

Helpful?
Thank Matt B
Kyoto, Japan
1 review
Reviewed 4 weeks ago via mobile

The check-in people took some time (25mins.. we were a group of 2B and 4G brown-skinned people), other wise the service as per a low cost airline is good. The low cost terminal 2 at KIX has good facilities near the peach gate. Luggage total 10kg, 2pc max (now 7kg from Nov 2018)

North Asia Economy Osaka - Busan
Helpful?
Thank NitinG741
Jakarta
Level 6 Contributor
239 reviews
513 helpful votes
Reviewed 4 weeks ago

People who complained about this airline being bad REALLY need to re-evaluate their expectations. This is an LCC, and it comes with LCC baggages: low cost terminal, remote parking (which means sometimes you got to take shuttle bus to the terminal), no entertainment system, etc. My experience with them flying from ICN-KIX-ICN was EXCELLENT, as I expect them to fly...

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North Asia Economy Seoul - Osaka

Helpful?
Thank OdysseusNY
Dublin, Ireland
Level 6 Contributor
147 reviews
104 helpful votes
Reviewed 4 weeks ago

The departures gate for this airline is in a horrible part of the airport, when we got there we waited in a queue to have our carry on luggage weighed, the lady weighing the luggage was not letting anyone away with even a half kilo extra & this caused unnecessary upset & people leaving items behind to lessen the weight,...

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North Asia Economy Okinawa City - Taipei

Helpful?
Thank 18Marion
1 review
Reviewed 10 October 2018 via mobile

Paid for 2 pieces of baggage (40kg total) and when tried to check them, I was asked to pay overweight because one bag had 23kg but the other one 17kg (couldn't re-pack, there was no space in the smallest bag). The counter said it wasn't possible to count as a total because I was traveling alone which doesn't make any...

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North Asia Economy Osaka - Seoul

Helpful?
Thank Karen R
See travel tips for airlines
“Adjust your expectations!!”
OdysseusNY, 21 Oct 2018 | Read review
“For short flight to and from Japan this is the airline you want!”
1DanielPaul, 30 Aug 2018 | Read review
“When leaving from Naha, you get to the terminal by bus from in front of the domestic terminal”
862christic, 14 Aug 2018 | Read review
“Make sure you read the baggage rules.”
richardjapan, 10 Aug 2018 | Read review
“Buy check in luggage when you are buying your tickets, Its cheaper!”
krish509, 15 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Peach Aviation
Peach (MM) is a low-cost carrier based in Japan. The airline's fleet includes planes that are configured with only an Economy Class cabin. Within the cabin, four types of seats are available. These include Stretch Seats (extra leg room), Fast Seats (first row of the cabin), Pleasure Seats (seats toward the front of the cabin as well as some window seats) and Standard Seats. Peach flies non-stop to about 15 destinations primarily within Japan. International destinations include Hong Kong, South Korea and Taiwan. Peach's hubs are located at Kansai International Airport (KIX) in Osaka, Naha Airport (OKA) and Narita International Airport (NRT) in Tokyo.
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