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Hong Kong Airlines


1,127 reviews
Headquarters: 7th Floor One Citygate 20 Tat Tung Road, Hong Kong China 011 852 3916 3666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,127 Reviews from our TripAdvisor Community

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1,127 reviews from our community

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Showing 559: English reviews
Level 3 Contributor
18 reviews
14 helpful votes
Reviewed today
NEW

A not so bad flight. The staff was nice and friendly. I had no problems to report. If you looking for a good airlines for a short light and don’t want to spend so much...Hong Kong airlines is the one for you.

North Asia Economy Hong Kong - Sanya
Helpful?
Thank Lhardin389
San Diego, California
Level 5 Contributor
83 reviews
35 helpful votes
Reviewed yesterday
NEW

The plane was adequate. There is just enough room for your needs. The service was good. The flight attendants were friendly. The food was good. The entertainment system was decent. The price of the flight was great. That is what drew me to this airline.

International Economy Los Angeles - Denpasar
Helpful?
Thank Sheila R
Albany, C, United States
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed yesterday
NEW

Business class service was excellent (but I'm more used to economy class...) and flight was on-time.

Asia Business Class Bangkok - Hong Kong
Helpful?
Thank paulsI1574HS
Hong Kong, China
Level 6 Contributor
43 reviews
16 helpful votes
Reviewed yesterday
NEW

Passenger always queues up a lone line at the end of the Airport. Self-check-in machines (three only) are not enough. Even you completed to print out the boarding pass via the machine but we still need to go through the self-service baggage counter. Where also has staff assist you to weight the baggage and stick the barcode tag. It takes...

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North Asia Economy Hong Kong - Sanya

Helpful?
Thank WanderWalker
Burnaby, Canada
Level 4 Contributor
30 reviews
34 helpful votes
Reviewed yesterday
NEW

We flew from Vancouver to Denpasar via Hong Kong on Sept 11, 2018. Our first time flying with Hong Kong airline. The plane was an Airbus 330-200 model. Economy seats are acceptable in terms of legroom and seat incline. Two hot meals were served during the 13 hours flight to Hong Kong. This aircraft has no seat back entertainment system....

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International Economy Vancouver - Denpasar

Helpful?
Thank tofino8888
Auckland, New Zealand
Level 1 Contributor
5 reviews
Reviewed yesterday
NEW

Very friendly and helpful flight attendants. The flight was on time and we were kept informed of our progress and turbulence. The food was great.

International Economy Auckland - Hong Kong
Helpful?
Thank DeaneTetley
hong kong
Level 6 Contributor
125 reviews
72 helpful votes
Reviewed 2 days ago
NEW

This was the best value flight we could find and was a real surprise. A day flight both ways - the staff were up and down constantly, looking after passengers, cleaning up the aisles and toilets, and always smiling. Comfortable and importantly, we felt safe all the way - so thank you....we'll be flying with this airline again.

International Economy Hong Kong - Vancouver
Helpful?
Thank hkannie27
Hong Kong, China
2 reviews
Reviewed 2 days ago
NEW

Direct flight from HK to Siam Reap, Good budget Airline, perfect timings, direct flight, courteous staff. Will strongly recommend

Southeast Asia Economy Hong Kong - Siem Reap
Helpful?
Thank Dipak128
Wellington, New Zealand
2 reviews
Reviewed 2 days ago
NEW
via mobile

I would not fly with them again. None of the cabin crew was in the cabin during the safety briefing so all the passengers were talking. During take off a woman got out of her seat to walk and talk to friends. Then during turbulence a man got something out of the overhead locker and did not shut it leaving...

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International Economy Hong Kong - Auckland

Helpful?
Thank swaussie74
New Delhi, India
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Due to the typhoon in Hong Kong,flights from Shanghai had been delayed. I had a connecting flight from Hong Kong with a different airline so I needed to be in Hong Kong on the off chance that it was allowed to fly. I requested the Hong Kong airline staff in Shanghai to put me on the flight for which they...

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Asia Economy Shanghai - Hong Kong

Helpful?
Thank stutibanerjee
See travel tips for airlines
“Get early to the airport if you would like self-service check-in.”
WanderWalker, 18 Sep 2018 | Read review
“Do online check in first to skip the rather long regular check in line.”
tofino8888, 18 Sep 2018 | Read review
“Do not take extra baggage as charges are high”
Dipak128, 17 Sep 2018 | Read review
“pick the aisle or window seats on the side rows as they have two seats. The middle row is of four seats and not the best option.”
stutibanerjee, 17 Sep 2018 | Read review
“Great Service For Disabled from the beginning to the end”
738joyl, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Hong Kong Airlines
From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).

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