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Hong Kong Airlines

Headquarters: 7th Floor One Citygate, 20 Tat Tung Road, Hong Kong China

Overview

3.53.5 of 5 bubbles1,824 reviews
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.0 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About Hong Kong Airlines

Airline Summary

From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).
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1,824Reviews
1,046Photos
100Tips

Reviews
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3.5
1,824
Excellent
350
Very good
658
Average
395
Poor
132
Terrible
289

Popular mentions


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Annie X
1 contribution
1.0 of 5 bubbles
Most unprofessional airlines
Hong Kong - DenpasarAsia
HK 707 from Hong Kong airline was delayed from 01:55 to 4am without any explanation. Once we broadened at 4am, we were told there was further delay due to luggage and paperwork. (Which was bizzare). Then in about 30 min, there were more passengers showed up. Apparently, the airline was delaying the flight because there was another flight delayed to wait for passengers. So that they don’t have to put them on another flight. So basically the airline decided to inconvenient more than 150 passengers for its delay. Many passengers had connecting flights in Bali. Pretty much all of us missed our connecting flights. There was no apology or assistance from the airline. We ended up paying one night in Bali and had to pay for another flight to get to our final destination and missed the first night of our vacation at the resort. So please avoid this airline at all cost.
Date of travel: January 2025
Written 31 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ivan
Bintan Island, Indonesia
2 contributions
3.0 of 5 bubbles
BALI HK BALI
Denpasar - Hong KongAsia
The flight delayed twice TV not working the 1st flight to Hong Kong, they dont put the blanket on seat and you have to ask the flight attendant On the way to Hongkong the wheelchair was not ready and we had to wait and we decide to cancel it...the flight attendant said the airport dont have enough staff On the way back flight was supposed to dep at 01:55 AM but delayed till 3.30 AM and we only know when we check in at airport Overall not bad but won't take this airline anymore if we can
Date of travel: January 2025
4.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
4.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written 28 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ondrej F
2 contributions
1.0 of 5 bubbles
clear FRAUD!!
Denpasar - Hong KongAsia
I booked 4 flights in business class, and 3 of them were downgraded to economy. I've been trying to get my money back for months now. The airline is completely unreachable, and I even sent a local contact to their office in Hong Kong. Everywhere, you just get brushed off. I simply call this FRAUD! They sell business class tickets but have no planes equipped for this class, refuse to refund the money, and hope the customer will give up. Next time I'm in Hong Kong, I will file a criminal complaint for fraud. I can only warn everyone against dealing with this airline—reviews everywhere say to steer clear of them.
Date of travel: December 2024
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 13 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

FoodAddiction
San Diego, California
16 contributions
1.0 of 5 bubbles
Horrible airline
Hong Kong - TokyoNorth Asia
Terrible airline. We upgraded our seats to exit row (paid and got confirmation) then when we were loading they tell us that we don’t have seats in the exit row and wouldn’t do anything anything about it even though we paid and they admit they screwed up. This is for a 6 hr flight and my husband is 6’ tall, so his knees are literally touching the seats in front of him. Wouldn’t move us to first class even though there weee seats available. On top of this the plans are old and outdated. Terrible customer service. Never again.
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 3 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Freedom49619411180
2 contributions
1.0 of 5 bubbles
You will end up paying much more than ticket price and treated like dirt
Hong Kong - TokyoNorth Asia
All budget airlines understandably have their ways to cut costs, but this one has gone beyond all human necessity, let alone human decency, and venture into the fraudulent acts of blackmailing passengers when they arrive at the airport and scamming them out of the money even after they’ve boarded. You would start noticing the unusual practice of demanding additional payment for normal online checkin - extra money if you would like to check in even for a standard seat - so really their air ticket price, which you have paid in full, does not include a seat - you are supposed to be standing in the plane if you don’t pay extra. Then you find out that they have shrank the hand luggage to a pitiful 40*25*20 - but even if you comply with this requirement, at the airport they will suddenly bring out a tiny metal scale (which appears much smaller than the already pitiful measurement), and insists that your hand luggage will only be allowed if you can fit it in that tiny scale. If you ask them for a ruler to prove the scale, they will definitely refuse, likely because they are trained to know what to do (and what not to provide, such as the ruler) to scam people out of more money. You will then have to pay an astronomical amount of additional money to be allow to take your pitiful and already compliant tiny luggage. Then they tell you that not only they do not provide food during the four hour flight, they do not provide water either. And they actively stops you from bringing your own water onboard. Why? You must have guessed - they want to sell you water onboard at an obscene premium. Overall, they don’t want to treat you as a human being, but with utter despise. And the funny thing is - having paid so much extra, you already part with more money than you would have if you bought a business class ticket at a decent airline. Only that you get to be treated like dirt with HK Airlines.
Date of travel: December 2024
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 30 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 1,046
FoodAddiction
San Diego, California
16 contributions
1.0 of 5 bubbles
Don’t book with them.
Read full review

andrewoH5023PW
Hong Kong, China
31 contributions
2.0 of 5 bubbles
Avoid flying with Hong Kong Airlines
Read full review

Dylan C
5 contributions
1.0 of 5 bubbles
NEVER FLY HONG KONG AIRLINES!!
Read full review

Matthew
Hong Kong, China
16 contributions
3.0 of 5 bubbles
The hot meals and desserts are back! However, it is only applicable to designated flights. This is excepted for midnight departures.
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Pavel
Hong Kong, China
9 contributions
5.0 of 5 bubbles
Online check in is a little longer but you can pre-checkin quite early and it will automatically send you passes about 48 hours prior.
Read full review

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