We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Hong Kong Airlines

1,779 reviews
Headquarters: 7th Floor One Citygate, 20 Tat Tung Road, Hong Kong China
Overview
3.51,779 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Hong Kong Airlines
Headquarters: 7th Floor One Citygate, 20 Tat Tung Road, Hong Kong China

Airline Summary

From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).
Read more
1779Reviews
1008Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 348
  • 656
  • 391
  • 127
  • 257
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
NorthStar32474719160 wrote a review 19 Apr
3 contributions
Hong Kong - Fukuoka
North Asia
I was on the first flight to Fukuoka in the history of the airline they gave me a piece of bread didn’t pay attention what it was I was given apple juice overall it was ok the inflight entertainment didn’t work
Read more
Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Pavel wrote a review Mar 2024
Hong Kong, China2 contributions
Hong Kong - Chengdu
North Asia
Hong Kong Airlines has been one of the most reliable and best value companies to fly out of or into Hong Kong. Several flights that I’ve taken with them to China have arrived early, which is quite rare given how busy airports in China can get. This is possible because of the smaller planes which fill up quickly and ready to go. Also appreciating the staff service which is reliable.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Trek33266012930 wrote a review Mar 2024
2 contributions
Hanoi - Hong Kong
Asia
Horrible airline. Charged me $50 to change my name on my boarding pass and the customer service was useless. Will never travel through them again.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Teo wrote a review Mar 2024
Japan1 contribution
Tokyo - Phuket
Southeast Asia
HX607/HX741/HX742/HX606 Our transfer flight from Hong Kong got changed to a different day (18 hour delay with overnight layover) but no free accommodation was provided despite such an option mentioned on the official site. All support requests via email get ignored, as well as live chat on the official website. Had to call Hong Kong landline number and spent 30 minutes trying to get solution but with no luck. All the options we got were unacceptable: - another flight to Bangkok instead (and not Phuket) - upgrade to business class on the later flight from Tokyo to HK (but still overnight layover in the airport with no hotel provided). - full refund round-way tickets, but impossible to refund only one-way. Trust cost more money than a 1-night hotel for 3 ppl... now the trust is lost. Comfort: - Leg-room space is slightly better than LCC (HK express/AirAsia) but much worse than any major airlines in the region (Thai/Cathay/JAL). - All seats are worn-out and making big noises when you try to recline. Not comfortable too, especially during overnight flight (not recommended anyway due to the low leg-room) Check-in: No automatic check-in machines in the airport (Tokyo/HK/Thailand). Online check-in works, but need to spend a lot of time if you want to drop the baggage. Thailand: If you do not get a paper ticket and use QR boarding pass -- you will have wait for special assistance and spend 10 mins+ for the manual checks. Due to this, flight from Phuket get delayed.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Silvina J wrote a review Mar 2024
2 contributions1 helpful vote
Tokyo - Hanoi
Southeast Asia
they canceled one of two flights, and they told me to ASK for a refund instead of giving it to me. THEY REFUNDED ME ONE OF THE FLIGHTS, and never ever replied to my emails. I SENT THEM 6, tried to talk to someone through the live chat and nothing. I only received the refund of one of my flights and i don't know what happened to the other one. this is one of the worst customer service ive ever experienced and im never booking though this airline again. i need to buy a new flight now but im missing half of the money from them. this is so frustrating. scammers.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
1 Helpful vote
avatar-image
2 Helpful votes
avatar-image
3 Helpful votes
avatar-image
2 Helpful votes
avatar-image
My dog food looks better
2 Helpful votes
PreviousNext
123456
avatar-image
Pavel wrote a tip Mar 2024
"Online check in is a little longer but you can pre-checkin quite early and it will automatically send you passes about 48 hours prior."
avatar-image
Game E wrote a tip Feb 2024
"Better not to take this airline. You never know how they gonna add extra cost to your trip when you experience they damaged your luggage."
avatar-image
Hiroyuki W wrote a tip Jan 2024
"just don’t fly with them "
avatar-image
Hussain Nabeeh wrote a tip Jan 2024
"Never book them Much better LCC are out there"
avatar-image
Antoon O wrote a tip Nov 2023
"The best advice is never to choose this airline .You’ll miss your appointments and they rob you at the counter for “excess bagage”"
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Hong Kong Airlines

Search flights

ReturnOne-WayMulti-city
Depart
Thu, 9/5
Return
Thu, 16/5
Travellers
1, Economy