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Virgin Australia

12,133 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland Australia QLD 4006
Overview
3.512,133 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Virgin Australia
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland Australia QLD 4006

Airline Summary

Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).
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12133Reviews
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Jason C wrote a review 26 Feb
1 contribution
Canberra - Launceston
Domestic
Our scheduled flight was cancelled a day before departure with no reason given. We had to stay an extra night in a noisy hotel and leave very early the next morning. We deliberately avoided the early flights as my mother is in her eighties and it's not so easy for her with early starts. Check in was slow with initially just 3 staff processing at my estimate over one hundred passengers. The flights were ok and we got to our destination pretty much on time. In flight service was poor, a glass of cold water, hardly worth the bother I'd suggest. I've flown a lot with Virgin over the years but recent flights have been delayed or in this case cancelled. I sometimes think the modern business approach is we'll give you the service we want to give you and you the customer should be happy with that....guess what Virgin we're not!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yue J wrote a review 25 Feb
1 contribution
Brisbane - Denpasar
International
1980s 737 airplane and rude carbon crew, reminder U virgin is a budget airline. Not suitable for international flight and flight with young kids. Go with Qantas instead.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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alex w wrote a review 24 Feb
2 contributions1 helpful vote
Denpasar - Brisbane
International
Make you pay for meals on an international flight! NO TV's! They expect you to watch movies on your phone through wifi and don't provide any charging facilities on a 6 hour flight. Only 2 toilets for 200 people. A single aisle with no room to move, a line for the toilet and a food cart which can't get through. Domestic planes are not suitable for international travel. Don't ever book Virgin for an international flight. Let's send this airline out of business. Up yours Richard Branson, up yours!! Prisoners of war get treated better than Virgin Australia customers. And an hour and a half delay taking off.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Renan L wrote a review 24 Feb
1 contribution1 helpful vote
Brisbane - Denpasar
International
I had my flight cancelled last minute, they weren't really nice to us at the airport. The flight was scheduled for the next day without any details... Really disappointed with the company and I'll be asking for the refund.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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peterdkoller wrote a review 22 Feb
Sydney, Australia4 contributions6 helpful votes
Sydney - Melbourne
Domestic
It would be great if just for once , one time only , a Virgin Australian airlines flight arrived on time. Just once. One time only
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jason C wrote a tip 26 Feb
"Try another airline!"
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alex w wrote a tip 24 Feb
"Do NOT book Virgin. No TV they expect you to watch movies through your phone via wifi. No charges facilities available on seats. 6 hr flight"
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Alex Cristofani wrote a tip 21 Feb
"Terrible "
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Hollis R wrote a tip 20 Feb
"Do not fly this airline, go with anyone else "
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Dom kent wrote a tip 19 Feb
"Go elsewhere "
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