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Virgin Australia


7,912 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,912 Reviews from our TripAdvisor Community

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7,912 reviews from our community

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Showing 7,700: English reviews
Kawana, Australia
Level 4 Contributor
31 reviews
4 helpful votes
Reviewed today
NEW

Easy boarding both on & off the plane, staff were friendly & attentive, flight was on time, cabin was clean, only criticism was no charge points for devices.

Trans-Tasman Economy Brisbane - Wellington
Helpful?
Thank WizTines
Palmerston North, New Zealand
2 reviews
Reviewed yesterday
NEW
via mobile

Delayed 1hr leaving.Staff were excellent. No frills only got a drink no crackers or cookies even.Disappointed no lollies even after asking. Overall good flight

Trans-Tasman Economy Wellington - Brisbane
Helpful?
Thank bter222
Sydney, Australia
Level 3 Contributor
23 reviews
17 helpful votes
Reviewed yesterday
NEW

Travel to Cairns with a walker no problems everyone very helpful however, on return on the 22nd October 2018 attempt to exit plane and expecting walker to be at plane door (it had virgin sign on it for this) no walker no help I was told to go to over size pick up not sure how I was to do...

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Domestic Economy Cairns - Sydney

Helpful?
Thank princess255060
Brisbane, Australia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

A budget airline but comfortable with sufficient leg room, tea, coffee or a soft drink is complimentary. One is allowed 7kg but I did not have to have my handbag or jacket weighed, they mentioned that a computer was allowed on top of this 7kg as they would rather people put it in the cabin and not the hold which...

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Trans-Tasman Premium Economy Auckland - Coolangatta

Helpful?
Thank pccjenkins
Brisbane, Australia
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

This was our first flight since my wife was paralyzed. The staff at Virgin were amazing on the ground and in the air. They treated her with the greatest respect and kindness. The 2nd flight from Darwin to Bris Was also brilliant

Domestic Economy Brisbane - Adelaide
Helpful?
Thank Paul M
Brisbane, Australia
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

We booked a return trip to Nadi with Virgin because it had the best departure and arrival times on the days we wanted to travel. The price was comparable with other airlines. We paid extra for the EconomyX class and it was well worth paying for. I have never travelled more comfortably in an economy class seat. All on board...

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South Pacific Economy Brisbane - Nadi

Helpful?
Thank jkleinau
Sydney, Australia
Level 5 Contributor
47 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

I do enjoy flying with Virgin Australia but come on please bigger planes than the 3,3 configuration on the Bali flights. Surely Virgin there is the demand for it ex Australia. Staff were awesome as they usually are, come on Virgin get your act together please pretty please

International Economy Denpasar - Sydney
Helpful?
Thank Sue T
Mona Vale, Australia
Level 4 Contributor
36 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Having purchased a fairly expensive lounge membership as I no longer fly so regularly I was disappointed to be told that as the Lounge at the Gold Coast was busy that they were only letting platinum members in. Unsure why it wouldn't be a first come first served basis given I was also a paying customer. Good way to let...

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Domestic Economy Coolangatta - Sydney

Helpful?
Thank Mark D
Melbourne, Australia
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

This was a considerable improvement on the previous time a flew with this airline; same leg a lttie over 12 months ago and despite going down a class from Premium Economy to Economy I found improvements in virtually all areas except a couple - insufficient leg room & food,while an improvement, still leaves a lot to be desired.

International Economy Melbourne - Los Angeles
Helpful?
Thank mrhone1
Melbourne, Australia
2 reviews
Reviewed 2 days ago
NEW

extra leg room helped, on the return leg, the in flight was through personnel mobile device, really ,,, assume all your customers have device sand head sets charged and ready to go,,,,,,good move,,,

Domestic Economy Melbourne - Perth
Helpful?
Thank lukep0tter
See travel tips for airlines
“If you need disable assistance make sure all staff are aware.”
princess255060, 22 Oct 2018 | Read review
“We were told that a computer was allowed to be carried on top of the 7kg allowance”
pccjenkins, 22 Oct 2018 | Read review
“EconomyX is well worth paying extra for.”
jkleinau, 22 Oct 2018 | Read review
“Don't expect anything over and above and you wont be disappointed.”
markdB3141XQ, 21 Oct 2018 | Read review
“Nothing special but the fare price was very competitive so I was happy with the experience in general.”
mrhone1, 21 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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