We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Virgin Australia


5,721 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

5,721 Reviews from our TripAdvisor Community

Write a Review

5,721 reviews from our community

Filter reviews by popular destinations:
All reviews Sydney Brisbane Melbourne Perth Adelaide Los Angeles Coolangatta Denpasar Auckland Cairns Hobart Canberra Nadi Darwin Christchurch
Traveller rating
Cabin
  • (4,622)
  • (284)
  • (628)
  • (0)
Route
  • (3,542)
  • (1,181)
  • (477)
  • (333)
  • (2)
  • More
Language
  • More
Showing 5,538: English reviews
Sydney, Australia
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

My return trip was just as enjoyable. Seamless check-in, great window seat, smooth flight (despite the stormy weather) and a perfect touch down in Sydney. The cabin crew were friendly and helpful.

Domestic Economy Hervey Bay - Sydney
Helpful?
Thank chrisflesser
Sydney, Australia
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

My first time flying with Virgin, couldn't have gone better. Seamless check-in, on time flight, good in-flight service and a smooth landing. The airfare was incredibly cheap and I was still allowed 23kg of luggage. The menu options were good and also very tasty. Would definately recommend.

Domestic Economy Sydney - Hervey Bay
Helpful?
Thank chrisflesser
Woody Point, Australia
Level 6 Contributor
137 reviews
26 helpful votes
Reviewed yesterday
NEW

Staff were friendly as always. Flight was almost on time. Everything was spotless and the cabin crew were polite. Just one thing wasn't good, Self Check-in stopped working and we had to join a queue. The check-in staff were helpful and sorted it out quickly. When we were boarding the staff member who happened to have checked us in said...

More 
Domestic Economy Brisbane - Townsville

Helpful?
Thank Peter B
Brisbane, Australia
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed yesterday
NEW

Always excellent on time departed early. And landed early attentive friendly crew food is always. great

Trans-Tasman Business Class Coolangatta - Auckland
Helpful?
Thank glynis s
2 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Flight intended on 21/4 at 7am from Sydney to Melborune, then transit to 10am flight from Melbourne to HK. the SYD to MEL flight was delayed so we could not get to the 2nd flight in time. Got stuck at Sydney airport for 4hours before a reply (Finally!) telling us they changed our flight to 22/4. No flight of the...

More 
International Economy Sydney - Hong Kong

Helpful?
Thank Owen S
Pelverata
Level 6 Contributor
135 reviews
18 helpful votes
Reviewed yesterday
NEW

The Flight was on time leaving and was very pleasant, the staff we great and very easy to talk with and filled my coffee a couple of times GREAT.

Domestic Economy Brisbane - Launceston
Helpful?
Thank bjbjp62164
Warwick, Australia
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

A long flight going over but the meal and refreshments were good.The staff were very friendly. Coming back was a quick fight but we had to circle Brisbane/Gold Coast for an hour waiting for landing clearance which was irritating. I know this is not the airlines fault but the message is that when Brisbane airport goes our of normal hours...

More 
Domestic Economy Brisbane - Perth

Helpful?
Thank ncbake
Invercargill, New Zealand
Level 6 Contributor
113 reviews
36 helpful votes
Reviewed 2 days ago
NEW

Another good flight. The plane was clean and the staff were nice enough to deal with. In flight entertainment was via wifi on your own device which is ok for those with devices and capability to connect. Food and drink is available to purchase.

Domestic Economy Adelaide - Alice Springs
Helpful?
Thank 444Marlin
Portland, OR
Level 4 Contributor
32 reviews
35 helpful votes
Reviewed 2 days ago
NEW

This was the most basic flight I took in over eighty hours of travel on my extended 3-month trip. No frills whatsoever. No pillow or blanket for a cold overnight flight. No tv screen or music. No cup of tea or snack. No warmth, period. I won't every fly this airline again.

International Economy Denpasar - Sydney
Helpful?
Thank DinerPortland
Sydney, Australia
Level 6 Contributor
115 reviews
18 helpful votes
Reviewed 2 days ago
NEW

Great customer service from enquiries, booking, check in and flight crew. Economy X good value for the extra leg room. Return flight, my brand new American Tourister bag was damaged. Lodged a claim, approved promptly and a full refund is being processed. Virgin acknowledged the issue and moved swiftly to find a solution. This is why Virgin in my preferred...

More 
Domestic Premium Economy Sydney - Cairns

Helpful?
Thank jesson2016
See travel tips for airlines
“Be as pleasant as the staff”
N7441HEpeterb, 20 Apr 2018 | Read review
“Download inflight Entertainment app before departure”
D6781OUterrim, 18 Apr 2018 | Read review
“if you do have a reason to board as priority you can let the staff know at the gate before boarding.”
amandamI3870EH, 18 Apr 2018 | Read review
“On short flights eat before you board.”
glorialarsen, 18 Apr 2018 | Read review
“Book direct with Virgin - do not use EDREAMS”
default783108, 17 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

602 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (602)
Viewed
View from Window (105)
Viewed
Airport (72)
Viewed
Cabin (44)
Viewed
Food and Drink (74)
Viewed
Seat (41)
Viewed
Our fleet (5)
Viewed
Onboard Feature (31)
Viewed
Airline Lounge (22)
Viewed
Other (208)