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fastjet

294 reviews
Headquarters: Upper Level, Key West Centre, 43 Van Buuren Road, Horley England
Overview
3.0294 reviews
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About fastjet
Headquarters: Upper Level, Key West Centre, 43 Van Buuren Road, Horley England

Airline Summary

Fastjet is a multi-award-winning African value airline that began flight operations in 2012. Its awards include Leading African Low-Cost Carrier World Travel Awards 2016, 2017, 2018, 2019, 2020 and 2021, and Skytrax World Airline Awards Best Low-Cost Airline in Africa 2017 and 2019, and in the top ten finalists for 2022. Today, fastjet connects the three major cities in Zimbabwe by flying between Harare & Victoria Falls and Harare & Bulawayo. In addition, the airline offers international flights from Harare, Bulawayo & Victoria Falls to Johannesburg in South Africa, and from Victoria Falls to Kruger Nelspruit, Mpumalanga in South Africa, and Maun in Botswana. Since commencing operations, fastjet has flown over 3.6 million passengers and has established itself as a reliable African airline brand, with a range of value-added products and services. As part of the airline’s commitment to offering choice, flexibility and value, customers benefit from generous free baggage allowances, flexible change options, multiple payment channels, airport lounge access on select routes, and ancillary services such as car hire.
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294Reviews
80Photos
78Tips

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Climber67654533779 wrote a review 12 Apr
1 contribution
Johannesburg - Harare
Africa
Only gave them a 2 rating due to reasonable pricing. But their service is terrible. Wouldnt recommend them unless you have time to waste sitting at the airport due to delayed and no-communication flights. Both my outward and inward flights were severely delayed, people travelled without baggage, and the grounds people were only informing their friends instead of briefing all passengers. The food was also terrible. after such delay, we just got a juice and chocolate Fastjet used to be one of the best in its earlier days....i frequently travelled to Harare on business and they were very timely
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Travel12800726901 wrote a review 6 Apr
1 contribution
Harare - Johannesburg
Africa
Fastjet delayed by almost 3 hours in Harare Zimbabwe and tge staff showed no urgency were very relaxed. Missed a flight to Capetown went to their offices and no help was offered. Had to sleep on cold airport benches after booking another flight because instead of arriving at 6pm it arrived at 8.30pm and there were no more flights. The staff acted as if we delayed the flight as they said the airline is not responsible for your missing flights even decency of offering accommodation. This is the worst airline
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Percy N wrote a review Feb 2024
1 contribution1 helpful vote
Doha - Bulawayo
International
I’m really disappointed with the service, l came from Qatar to O.R Tambo where l was connecting to fast jet , l did ask at the airport about my luggage was told the luggage you will get it in Bulawayo, when we in Bulawayo l only received 1 bag for my shoes the one for my clothes wasn’t there ,l was suppose to have a journey here l am stuck here in Bulawayo still waiting for the bag ,what makes the matters worse l have to pay $20 to go collect my bag the day they will decide to ship it from O.R Tambo ,l will never recommend this flight never 👎🏾
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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tak009 wrote a review Jan 2024
Wilmington, North Carolina10 contributions27 helpful votes
Johannesburg - Victoria Falls
Africa
I recently flew with a Gate1 tour from JNB to Victoria Falls with Fastjet. Here are some observations from that one experience. The GOOD: Friendly, quick and helpful check-in; on-time departure; very professional service of tasty snack boxes and coffee better than most US carriers. The BAD: Suitcases (mine and some others) arrived damaged with someone slicing through the rings attaching the locks to the suitcases to pilfer the contents, rendering the suitcases unlockable in the future. The UGLY: After apologizing and preparing Incident Report Form, staff explained that pilferage at JNB is still high but Fastjet had surveillance equipment plus electronic tags associating luggage with handler from curb to planeside. She assured us that Fastjet will contact us shortly after their investigation. They made no contact with us and basically refused to respond to any of the emails, letters or calls made. It is rather shortsighted if Fastjet’s long-term company policy is to hope that passengers with pilfered/damage luggage will just give up in frustration.
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Virginia D wrote a review Dec 2023
2 contributions
London - Johannesburg
International
I would like to give a big thank you to a team of very professional staff who worked on the 13th December afternoon shift at the ticket office at Oliver Tambo airport The ladies who did everything to make sure , l was on the flight to Bulawayo the next day. The names of this team are Supervisor : Bulelwa Matandela Ticket office : Mmabotle. Eunica she was exceptional very professional, she is the best. The reason for this review l had missed my flight with one of your competitive airlines, they treated me so badly and unprofessional. Hence l went to your desk . I will recommend fastjet and l will be definitely be using your airline Thank you for showing us customers your standards and your vision as airline
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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No priority boarding, just queue up and board.
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Percy N wrote a tip Feb 2024
"Just be ready to go home without your luggage, almost half of the flight didn’t have their bags "
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tak009 wrote a tip Jan 2024
"Group tour passengers should check luggage for signs of damage/pilferage at airport, especially if zippers are not visible. "
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Awisemantoldme wrote a tip Dec 2022
"Find another plane especially if you are connecting"
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Zimbofamily wrote a tip Aug 2020
"Do not use this airline - flagrant theft."
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Zimbofamily wrote a tip Aug 2020
"Don't use Fastjet...EVER."
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