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AirAsia - Philippines AirAsia
Headquarters: Domestic Road, Manila Domestic Airport, Pasay, Luzon Philippines 01300
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2.51,134 reviews
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About AirAsia - Philippines AirAsia
Headquarters: Domestic Road, Manila Domestic Airport, Pasay, Luzon Philippines 01300

Airline Summary

AirAsia Philippines (Z2) is a Manila-based low-cost carrier and the Philippine affiliate of Malaysia-based AirAsia. (AK). Founded in 2010, AirAsia Philippines operates from a hub at Ninoy Aquino International Airport (MNL) using Airbus A320 aircraft. Destinations served include major cities in the Philippines, Bangkok, Denpasar, Guangzhou, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Seoul, Singapore, and Taipei.
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1134Reviews
285Photos
100Tips

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France T wrote a review 3 June
1 contribution
Manila - Hong Kong
Asia
Very awful experience with Air Asia. I have been traveling but this is the first time I have travel with Air Asia and I think I will never book a flight with them ever again. We arrived 20 mins after boarding time (2:40pm), which is acceptable, but their staff said they can no longer let us in and told us to book another flight. Imagine the hassle! FYI,our flight is at 3pm! Very inconsiderate!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenny J wrote a review May 2024
3 contributions
Osaka - Manila
Southeast Asia
Will never fly again. My mum almost missed her flight. She arrived 3 hours early for her flight but was held up by the check in staff so only just made it to the gate as it was closing. She was interrogated about her entry to the philippines by the check in staff at Osaka airport despite her having dual filipino/ british citizenship both which would have allowed her visa free stay. She got more hassle off the check in staff as Osaka than the Philippine immigration!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stefania S wrote a review May 2024
2 contributions
Manila - Panay Island
Domestic
If I can give it a 0 I would. By far worst airline. They damaged my luggage to the point I ant use it for future flights and gave me 500 php (8usd) for it. On top of that, when I arrived to my hotel, I noticed my luggage had been rummaged through and my watch was missing!! They haven’t given me any clear answer or compensation on this matter. Never flying with them again.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Adam C wrote a review May 2024
Gold Coast, Australia29 contributions20 helpful votes
Cebu Island - Manila
Domestic
WORST AIRLINE EVER! flown all sectors of this trip and previous excursions on Cebu Pacific and generally pretty happy with their service. On my recent trip to some islands I took the return sector to Manila on Air Asia…what a mistake. The same carry on bag I’d used on my other 2 flights on this journey with Cebu Pacific were 7.8 kg…not a problem with Cebu but Air Asia made me pay 1,900 Php at the check in counter because my carry on was 800 grams over weight….meanwhile the obese passenger spilling over into my tiny, narrow seat doesn’t get charged for the 30 kg of access weight on his love handles…never again will I fly this airline…they try to extract every last peso from their customers.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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platonralph wrote a review May 2024
9 contributions2 helpful votes
Medan - Davao City
Southeast Asia
!! Avoid this airline at all cost !! It's my first time flying with this airline and for sure LAST na. All my flights are delayed. Kuala Lumpur to Manila: Almost 3 hours Manila to Davao: 1 hour And yet you have the audacity to charge me 1,480 php for excessing 1kg (handcarry luggage plus personal bag). Improve your sh*tty service first!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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airbus A320-200
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Inside the plane with Air Asia
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Adam C wrote a tip May 2024
"Do yourself a favour and just book with a reputable airline and skip Air Asia "
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Stay42506389288 wrote a tip May 2024
"They charge a lot for any excess weight of your carry-on suitcase. It is very easy to go over their stingy 7kg requirement. Be careful. "
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Maricel P wrote a tip May 2024
"Be aware with there term and condition, when you book online it not clear when you go to counter they will tell you other things. "
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Mina C wrote a tip May 2024
"Avoid at all costs."
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C J wrote a tip Apr 2024
"Don't ever fly this airline if you can avoid it."
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