Czech Airlines
Overview
3.02,537 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Czech Airlines
Airline Alliance
SkyTeamAirline Summary
Based at Václav Havel Airport Prague (PRG), Czech Airlines (OK) is the national airline of the Czech Republic. It operates non-stop flights to more than 90 destinations in about 50 countries. Its destinations include points within the Czech Republic, as well as airports across Europe and in the Middle East and Asia. Karlovy Vary Airport (KLV) and Leoš Janáček Airport Ostrava (OSR) are the airline's focus cities. Czech Airlines' aircraft are configured with a two-cabin configuration, featuring Business Class and Economy Class cabins. The carrier is part of the SkyTeam alliance.
Read more
2537Reviews
465Photos
100Tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
3.0
2,537
Excellent
378
Very good
565
Average
501
Poor
366
Terrible
727
Popular mentions
Filter by
Laurent S
1 contribution
0 customer services
Prague - ParisEurope
Worse Airline I've ever Taken, the flight is late and the they still have bad attitude and they don't care because the delay is less than 3hours, they are abusing that loophole.... Verifying each baggage, even for 100g they'll demand for extra charge
Date of travel: August 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 17 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nader Z
1 contribution
No manner how to talk to customer
Paris - PragueEurope
Horrible customer service and manner of staff very impolite and rude. I do not recommend at all very uneducated personel to handle and inform situation overall very rude even how to explain little things during takeoff and landing.
Date of travel: July 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 25 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Oliver D
2 contributions
0
Dubai - PragueInternational
Service 0
More than 300
people waiting for the laugage .
I would't reccomend.
Only one person working at sportel , and not polite at all.
Date of travel: July 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 1 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nish P.
35 contributions
Rude
Prague - ParisEurope
Terrible customer service - they do not allow 2 pieces of luggage which means they are super mean for those that miss it. They threatened to cancel our flight if we needed a minute to understand and yelled. Paid and got yelled for asking clarification for payment that is coming out of my bank account.
Need training on how to relax and explain the charges to customer - afternoon flight May 18. 1 male and 1 female reps were yelling. We were treated like kindergarten kids scolded by a teacher. Sick
Date of travel: May 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 18 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Harold S
Galilee Region, Israel
5 contributions
Avoid Czech Airlines
Paris - PragueEurope
“Discount” airline that ends up full price after all the extra charges. Rude, unprofessional staff. Unreliable flights. Uncomfortable seats.
Food is expensive and lousy. You need to pay to sit next to your spouse. We were charged 43 euros *each* to check our carry-on which they claimed was above their limit. We’d checked it for free many times on many airlines because it’s only a small carry on.
Uncaring and rude staff. We arrived at counter 3 hours before flight and were told checkin starts at 2 hours. Wasted an hour and returned to a huge lineup. Checkin clerk got in a big fight with customer in front of us. Perhaps took it out on us.
Arrived at gate and saw flight delayed by 90 minutes when we had a 100 minute connection. In the end flight was 2.5 hours kate.
Next flight was waiting for us and many other connecting passengers. Passengers had boarded on time and waited on plane for 90 minutes for us. Crew refused them water with excuse of limited supply. Crew made an announcement blaming connecting passengers for delay.
Date of travel: April 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 9 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
…
Showing results 1-5 of 968
Album Categories
All photosAll Traveller Photos
Helpful
Volo da Praga a Roma. Buona compagnia per il medio raggio.
Helpful
food for purchase
Helpful
Helpful
Helpful
…
Showing results 1-5 of 465
Nader Z
1 contribution
Avoid if you expect a friendly and respectful travel experience.
Read full reviewNish P.
35 contributions
Baggage price makes this more expensive. Go on another low cost airlines - not worth it
Read full review
Lucia F
1 contribution
Don’t take it if you’re not willing to wait or you have connecting flights
Read full review
marketaciharova
Prague, Czech Republic
4 contributions
Try to fight for whatever you were supposed to get in the first place - but it is anyway not sure you will get it.
Read full review…
Showing results 1-5 of 100
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Czech Airlines