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Czech Airlines


1,012 Reviews
Headquarters: Jana Kaspara 1069/1, Prague 16008 Czech Republic +420-239-007-007 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,012 Reviews from our TripAdvisor Community

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1,012 reviews from our community

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Showing 361: English reviews
Prague, Czech Republic
Level 6 Contributor
787 reviews
194 helpful votes
Reviewed 1 week ago

Dreaded flight and a one-off. As far as service goes Czech Airlines is still in the dark ages and it's too much to expect this to change anytime soon. Quick one day business trip to Moscow, emergency and never again. The whole process was poor and the food is abysmal

Russia Business Class Prague - Moscow
Helpful?
Thank Stone S
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago

Nothing special with this airliner. I've noticed that was no meal or drinks on board for 1hr45min + at least 2hrs before flight for check-in. Nobody tell about this "minor" thing. If you want smthg to eat this must be booked in advance. Otherwise, refreshments and snacks are available on board for sale. At check-in desk if you are with...

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Europe Economy Bucharest - Prague

Helpful?
Thank Iulian L
Novara, Italy
Level 6 Contributor
84 reviews
42 helpful votes
Reviewed 1 week ago

On board service was good, no problems. Gate and boarding service the rudest staff i've ever experienced. This tall guy was more than arrogant. Definitely will think about using them again. Flew on 04/12/17, prg-mxp

Europe Economy Prague - Milan
Helpful?
Thank Svezza
Helsinki, Finland
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 1 week ago

Everything works ok, nothing special. I think legroom was little more than Finnair, or other airlines .

Europe Economy Helsinki - Prague
Helpful?
Thank Tomi V
Madrid, Spain
Level 5 Contributor
36 reviews
3 helpful votes
Reviewed 1 week ago

After 5 h delayed, nobody apologize with us. Incredible in an Europe airline. Never we'll fly with it

Europe Economy Prague - Madrid
Helpful?
1 Thank Labuenalife
France
Level 6 Contributor
282 reviews
104 helpful votes
Reviewed 1 week ago

Flight delayed about 45 mn due to weather conditions+late rotation. Staff was profesional andkind. They took care of passengers in transit like me to announce connections and planes waiting for delayed passengers. Regarding drinks and meal there is nothing, except if you pay for, which is for me unacceptable when you know that CSA does not sale low costs tickets....

Europe Economy Paris - Prague
Helpful?
Thank Traveller8071
London, United Kingdom
Level 3 Contributor
11 reviews
10 helpful votes
Reviewed 1 week ago

Totally inflexible with options. Pretty ropy and ram packed. If you mislay any thing of value such as a wallet, you will never see it again. They do not want to know. A hangover from the Communist era long past its sell by date. One to avoid.

Europe Economy Prague - London
Helpful?
2 Thank Mark L
Prague, Czech Republic
Level 5 Contributor
92 reviews
22 helpful votes
Reviewed 1 week ago

early flight at 9 oclock. Flight was delayed while everyone was onboard. maybe due to the baby but not sure. drinks and food have to be paid. Service was ok. half empty maschine, which was nice. No inflight entertainment. Exiting was a strange experience. We docked to the gate but then had to walk the stairs down from the gate...

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Europe Economy Amsterdam - Prague

Helpful?
Thank fansch
Bucharest, Romania
Level 3 Contributor
17 reviews
16 helpful votes
Reviewed 1 week ago via mobile

I have been trying for months to get a copy of a receipt, submitted numerous complaints, requests via their website,even sent messages on LinkedIn to their marketing leader. No reply since January 2017. Suffice to say they do not care about their customers AT ALL. Worst customer service ever. Apparently they've outsourced many of these tasks but the outsourcing company...

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Europe Economy Bucharest - Prague

Helpful?
1 Thank zyzy t
Bournemouth, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Fantastic flight prices, good flight times and lovely service. After calling the airline themselves due to a little confusion the chap really helped me out and on return another wonderful chap helped my friends and I with more confusion! Lovely staff!!

Europe Economy London - Prague
Helpful?
1 Thank Clerog
See travel tips for airlines
“Expect a lot of delay”
violan486, 4 Dec 2017 | Read review
“Djn't pay for so-called "more comfortable seats" in front rows -- they don't have any difference with others seats.”
VadimSokol, 4 Dec 2017 | Read review
“If you are tall, book the seats with more leg room.”
FarDownUnder, 3 Dec 2017 | Read review
“Better do online check-in.”
HamzaMahmood, 3 Dec 2017 | Read review
“they board everyone at once so be close to the gate”
navyjim58, 1 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Czech Airlines
Based at Václav Havel Airport Prague (PRG), Czech Airlines (OK) is the national airline of the Czech Republic. It operates non-stop flights to more than 90 destinations in about 50 countries. Its destinations include points within the Czech Republic, as well as airports across Europe and in the Middle East and Asia. Karlovy Vary Airport (KLV) and Leoš Janáček Airport Ostrava (OSR) are the airline's focus cities. Czech Airlines' aircraft are configured with a two-cabin configuration, featuring Business Class and Economy Class cabins. The carrier is part of the SkyTeam alliance.
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