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Icelandair


3.5 of 5 stars
351 Reviews
Headquarters: Reykjavik Airport, Reykjavik 00101 Iceland +354-50-50-100 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 128
    Excellent
  • 101
    Very good
  • 54
    Average
  • 33
    Poor
  • 35
    Terrible
Unbeattable price/quality !

First experience with IcelandAir on a transatlantic route. Friendly crew a good space for the legs... read more

4 of 5 starsReviewed 4 days ago
M_i_k_e_GVA
,
Geneva
Rating summary
  • 4 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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351 Reviews from our TripAdvisor Community

Write a Review

351 reviews from our community

Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Geneva
Level Contributor
62 reviews
38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First experience with IcelandAir on a transatlantic route. Friendly crew a good space for the legs on the front rows! Changing of aircraft in Keflavik was easy as no x-ray check to do again and the airport is a quite "small" size. But due to the hub situation with all aircraft coming in and out at the same time, the...

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International Economy Canton of Geneva - Montreal

Helpful?
Thank M_i_k_e_GVA
Toronto
Level Contributor
79 reviews
43 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This review encompasses our experience from 4 flights, as we flew to Stockholm but stopped in Reykjavik on the way for 4 days. PRICE paid was okay but certainly not the close to the low fares they advertise, plus we had to pay more to get a 7:35am flight to Stockholm otherwise we were stuck on a 1:30am flight -...

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International Economy Toronto - Stockholm County

Helpful?
Thank 1SunLovingCouple
Victoria, Australia
Level Contributor
120 reviews
42 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Icelandair share British Airlines lounge at JFK, when we boarded and the "champagne" was in plastic cups I was very surprised and wondered what the rest of the 5 hour journey would be like.. Staff very friendly. Wine was available, but definitely not great wine. There was a printed wine and food menu. To our surprise, the food was excellent....

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International Business Class New York City - Reykjavik

Helpful?
Thank JeanetteL747
Morristown, NJ
Level Contributor
29 reviews
57 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I admit I am a bit spoiled and prefer, whenever possible, to fly business, I love to be able to stretch my legs and it makes a huge difference especially on longer flights. I bought a business class ticket, roundtrip to Reykjavik on Icelander, expecting the new business class seats that recline or at the very least the " old"...

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International Business Class Newark - Reykjavik

Helpful?
Thank dobarann
Toronto, Canada
Level Contributor
51 reviews
18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We flew to Copenhagen to join our Baltic cruise, and chose IcelandAir so that we could stopover in Reykjavik. The price was very reasonable and the stopover was free. Plus the flight times were perfect for us, as we were flying with young children. Check-in was easy and friendly, very relaxed. We were welcomed on the flight with water, blankets...

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International Economy Toronto - Copenhagen

Helpful?
Thank XaineB
London, United Kingdom
Level Contributor
356 reviews
231 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

For a budget airline Icelandair really aren't bad. Check-in was straightforward, as was boarding. Although you have to pay for food, there is complementary coffee and water offered at least 3 times during the flight. Announcements were helpful without being intrusive and the whole experience was smooth and unstressful. My favourable impression was reinforced by my flight from Keflavik to...

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International Economy Reykjavik - Kulusuk

Helpful?
Thank lonewolf44
Gorinchem, The Netherlands
Level Contributor
71 reviews
17 helpful votes
4 of 5 stars Reviewed 1 week ago

We departed on time and we landed on time. The seats were comfortable, the flight was uneventful and the entertainment services were acceptable. The only complaint that I would have would be that food is extra. Fortunately my kids had a meal included in the price. All in all, a good experience.

International Economy Amsterdam - Boston
Helpful?
Thank Wendy D
Kentucky
Level Contributor
37 reviews
22 helpful votes
5 of 5 stars Reviewed 1 week ago

"Economy comfort" rather than just economy. Pay a bit more to get nicer seats, a meal, drinks, access to lounge, and ear buds. A really pleasant way to cross the big pond. Try it once and you will be hooked.

International Economy Boston - Reykjavik
Helpful?
Thank JudyAnnC
Juneau, Alaska
Level Contributor
160 reviews
48 helpful votes
5 of 5 stars Reviewed 1 week ago

Paris was a confusing airport to begin with, but the agent helped us right along. The service was wonderful at checkin and just got better. We had a layover in Reykjavik and were able to use the Saga Lounge and it was comfortable with snacks. The flight into Boston was excellent with very good food presented. In service with Iceland...

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International Business Class Paris - Boston

Helpful?
Thank Ginny60
Berkshire, United Kingdom
Level Contributor
134 reviews
78 helpful votes
3 of 5 stars Reviewed 1 week ago

Flight was on time, and comfy. Though the landing at Reykjavik was very hard. The landing coming back to London was a lot better. Seats are as comfy as you get in economy, and the crew are friendly and speak good English. You have to pay for everything though, drinks and food, and it's pretty poor value for money. And...

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Europe Economy London - Reykjavik

Helpful?
Thank Aren2
See travel tips for airlines
“the only available non stop to Reykjavik from Newark, so not much of an alternative.”
 of 5 stars dobarann, 24 Jul 2016 | Read review
“Book early for the best selections of seaats.”
 of 5 stars JudyAnnC, 20 Jul 2016 | Read review
“Window Seat”
 of 5 stars Ginny60, 20 Jul 2016 | Read review
“Book through Icelandair itself; they don't fly out every day so be sure and be flexible with your dates to get the best rate.”
 of 5 stars ParsonsFamilyLander, 18 Jul 2016 | Read review
“Food is not served on this flight so plan accordingly. Be prepared to have hitches with your baggage and carry essentials in cabin baggage”
 of 5 stars Nilma152, 18 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About Icelandair
Reykjavík-based Icelandair (FI) is the country of Iceland's largest airline. From its hub at Keflavik International Airport (KEF) and Akureyri Airport (AEY), Icelandair operates non-stop flights to more than 25 destinations across Europe and about a dozen destinations in Canada and the United States. The carrier's fleet is configured with Saga Class (the equivalent of Business Class), Economy Comfort Class and Economy Class. Saga and Economy Comfort passengers departing from Keflavík International Airport have access to the airline's Saga Lounge.

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