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4 of 5 bubbles
1,256 Reviews
Headquarters: Reykjavik Airport, Reykjavik 00101 Iceland +354-50-50-100 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 422
  • 421
    Very good
  • 213
  • 102
  • 98
Good deal

I was worried because I had read that this was a discount no frills airline. Yes, they charge for... read more

4 of 5 bubblesReviewed 3 days ago
via mobile
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,256 Reviews from our TripAdvisor Community

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1,256 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Bangkok, Thailand
Level Contributor
3 reviews
5 of 5 bubbles Reviewed yesterday NEW

Since I have had many flights to connect from my country to Iceland ,when I have a stop over half way at Oslo airport I need to bed rest for a while that I can access to biz lounge at Oslo airport by this Economy cofort class. Airplane seat is OK for me who am a normal to samll-size people.

Europe Business Class Oslo - Reykjavik
Thank khe723
Level Contributor
67 reviews
42 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Flew from ZRH to BOS via KEF. Ticket prices were very competitive but the main reason for us to use Icelandair was to make use of their offer of a great stay over on Iceland on our way back to Europe. Check in in ZRH was already challenging our patience. Line for economy moved VERY slow, while business was empty,...

International Economy Zurich - Boston

1 Thank MaltedMilkball
Seattle, Washington
Level Contributor
3 reviews
18 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

I needed to fly from Amsterdam to Edmonton this past July; Icelandair wasn't really any cheaper but the schedule worked well. Having never been to Iceland, thought it might be interesting to fly through there. Worst experience I've ever had. Flight was three hours late leaving Amsterdam because Icelandair didn't have adequate equipment. Staff in Amsterdam were incredibly rude, didn't...

International Economy Amsterdam - Edmonton

Thank KRK168
Level Contributor
15 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

I was extremely impressed by this airline from start to finish. The BA lounge in JFK and Saga lounge in Reykjavik are spacious and great places to relax with ample food and drink options and impressive levels of service and comfort. Check in was fast efficient and polite and great to get priority loading with the luggage. The plane was...

International Business Class New York City - London

Thank Richard H
2 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Three of us were traveling together, but were not sitting together; the gate attendant was able to move us to the exit row together - with the added advantage of the extra leg room that the exit rows have! The flight was approximately 7 hours; Economy seating was comfortable (blankets and pillows provided), and the in flight media had a...

International Economy Denver - Reykjavik

Thank AV F
Portland, Oregon
Level Contributor
9 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Excellent care from start to finish . Treated like royalty even in economy . On board food was good . The two bags per passenger was great, included in the fare.

International Economy Seattle - London
Thank greshamenglishtim
Tacoma, Washington
Level Contributor
52 reviews
11 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Flight was on time but check in process was a nightmare. There is not one person helping you with the luggage check in Keflavik. Everything is self service including getting luggage tags and when you are in a hurry it is stressful. We got on board on time but when we took off there was absolutely nothing free (may be...

Europe Economy Reykjavik - Frankfurt

Thank alex a
Wixom, Michigan
Level Contributor
7 reviews
6 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

It was a pleasant international flight. I love the small feel of both O'hare and Keflavik International terminals. The plane was equipped with pillows, blankets and individual seat back screens for a comfortable flight.

International Economy Chicago - Reykjavik
Thank henryme3
Level Contributor
64 reviews
25 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

I was worried because I had read that this was a discount no frills airline. Yes, they charge for everything except basic beverages on the plane and the flight attendants make limited rounds, but the seats were comfortable with reasonable leg room and there was a good selection of entertainment. The plane seemed clean and well-maintained and our flights were...

International Economy Seattle - Reykjavik

Thank hipdl
Santa Cruz
Level Contributor
10 reviews
3 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Icelandair is a competent airline that is reasonable in every way - prices, aircraft, service. Refreshingly it does not have the unacceptable customer service attitudes of British Air. It would be more useful to California travelers if it flew nonstop to SFO - like WOW Air. Would be happy to fly them again.

Europe Economy London - Reykjavik
Thank lmn168
See travel tips for airlines
“Make use of their stopover, upload movies on your gadgets, bring food supply.”
 of 5 bubbles MaltedMilkball, 24 Oct 2016 | Read review
“Bring your own Food and Coffee”
 of 5 bubbles F2067SJalexa, 23 Oct 2016 | Read review
“Bring Ear Buds and snacks.”
 of 5 bubbles laurahW5581OO, 17 Oct 2016 | Read review
“If traveling SAGA class be sure and let the ticket agent know so you can board first. They do not call for SAGA class to board.”
 of 5 bubbles JackM2006, 17 Oct 2016 | Read review
“Spend a little more and go with a different airline.”
 of 5 bubbles JackM2006, 16 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About Icelandair
Reykjavík-based Icelandair (FI) is the country of Iceland's largest airline. From its hub at Keflavik International Airport (KEF) and Akureyri Airport (AEY), Icelandair operates non-stop flights to more than 25 destinations across Europe and about a dozen destinations in Canada and the United States. The carrier's fleet is configured with Saga Class (the equivalent of Business Class), Economy Comfort Class and Economy Class. Saga and Economy Comfort passengers departing from Keflavík International Airport have access to the airline's Saga Lounge.

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