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Jeju Air

916 reviews
Headquarters: 312-1 Yon-Dong, Jeju, Jeju Island South Korea 63000
Overview
3.5916 reviews
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About Jeju Air
Headquarters: 312-1 Yon-Dong, Jeju, Jeju Island South Korea 63000

Airline Summary

Jeju Air (7C) is a South Korean carrier headquartered in Jeju City. It operates primary hubs at Incheon International Airport (ICN) and Jeju International Airport (CJU) and a secondary hub at Gimhae International Airport (PUS). Domestically, the airline flies to six destinations. It also has scheduled international service to Cambodia, Guam, Hong Kong, Japan, Northern Mariana Islands, China, the Philippines, Taiwan, Thailand and Vietnam, as well as charter operations. The airline's fleet consists of 20 Boeing 737-800 planes configured with a single Economy Class cabin. The airline is a member of the Value Alliance network - a pan-regional low-cost carrier alliance.
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916Reviews
232Photos
53Tips

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Mark W wrote a review 17 Mar
5 contributions1 helpful vote
Jeju - Busan
Domestic
There were only two westerners on the flight (both flying individually). Both singled out for minor discrepancies with the names on our bookings. Both forced to pay for a new flight at double the rate of the original one without a refund for the first. No negotiation or compromise, just outright extortion.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria R wrote a review 7 Mar
1 contribution
Seoul - Tokyo
North Asia
They don’t help with anything, I lost my flight because the checkin on the app wasn’t working and in the airport they told us to wait. When we tried again they said we had to ask one hour before and now it was too late. We have been on the airport for 12 hours trying to get the boarding pass from them, and in the end we are flying Asiana
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Randall C wrote a review 7 Mar
New York City, New York3 contributions4 helpful votes
Ho Chi Minh City - Seoul
North Asia
On an overnight flight (5 hours) from Saigon to Seoul, the entire flight was uncomfortable. The cabin was very warm. The seats were uncomfortable. The crew came through with things to sell several times but there was no beverage service. I finally got a $2 water 4 hours in. Crew were friendly and spoke English.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jobes888 wrote a review Feb 2024
Hong Kong, China9 contributions8 helpful votes
Chitose - Seoul
North Asia
Racist staff. This comes up numerous times in reviews. They seem to hate foreigners. Outrageous baggage fees. Avoid at all costs.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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J.O. wrote a review Feb 2024
1 contribution1 helpful vote
Angeles City - Seoul
North Asia
If I could give a negative star review I would! We booked our multi city trip via Expedia. Each flight we were allowed a 23 kg each of check in luggage including the Jeju Air flight to Incheon. At the counter we were told as per the airline policy we are only allowed 15 kg each of check in luggage. Now we have an "excess" of 8 kg which they wanted us to pay 10,000 pesos! Either we reduce the weight of our check in luggage or we pay the bill. We're not paying anymore on an already paid trip so we reduced our luggage to the allowable weight. Beware everyone! This airline is scamming passengers. Hopefully, this review will be helpful if you made the mistake of booking with this airline.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BUEN VIAJE
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オレンジと白の機体
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looking out over the clouds on Jeju Air
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나리타공항 3터미널에서 저녁 비행기로 출발하는 모습
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Mark W wrote a tip 17 Mar
"Check your information carefully and book with someone else."
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Randall C wrote a tip 7 Mar
"Pay a like more to fly a real airline"
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J.O. wrote a tip Feb 2024
"Don't book with this airline if possible."
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Kysubs wrote a tip Feb 2024
"Avoid this airline"
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Maricel J wrote a tip Jan 2024
"Starts with a good customer service upon check in / instead I feel like being punished and bad experience all round"
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