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Jeju Air


606 reviews
Headquarters: 312-1 Yon-Dong, Jeju, Jeju Island 63000 South Korea 011 82 1599-1500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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606 Reviews from our TripAdvisor Community

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606 reviews from our community

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Showing 139: English reviews
Manila
Level 5 Contributor
82 reviews
61 helpful votes
Reviewed 6 days ago
NEW

I booked a one-way ticket from Manila to Incheon last December 2018. It included 15 kg of checked-in baggage and 10 kg carry-on baggage. A few weeks before my flight, I was trying to add more kg to my check-in baggage because I might exceed the 15 kg provided. However, adding baggage online proved to me impossible. When the day...

Date of travel: December 2018
More 
North Asia Economy Manila - Seoul

Helpful?
Thank Kiersten Jayne A
Seoul, South Korea
1 review
Reviewed 2 weeks ago

Great flight, friendly people. Everything was on time and ready. I fly with two small boys and we were very happy!

Date of travel: December 2018
Southeast Asia Economy Seoul - Bangkok
Helpful?
Thank skocemba
Brussels, Belgium
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

Their system change my. First name we gave a proof and they refuse to correct it! They oblige to cancel and book again with feesof cancellation despite we showthem with the print screen we did before validate! Very dishonnest!

Date of travel: April 2018
Domestic Economy Busan - Jeju
Helpful?
2 Thank magnolia1905
karatsu
Level 4 Contributor
22 reviews
14 helpful votes
Reviewed 4 weeks ago

フライトの何時間も前から待機しいざチェックイン。だが、並んで見ていてカウンターの職員の対応の悪さは感じていたものの、実際自分の番になってみて、それを嫌というほど思い知らされることとなった。まず、機内預けの荷物に’liquor bottles inside. it's fragile'と何度も言っているのに、'Take it out!!'という。はぁ~??っと思い、'It's not allowed to take it with me.'と抵抗してみるも、聞く耳持たず。それで仕方なく酒の瓶を預け入れ荷物からだし、荷物チェックに向かった。すると案の定、酒は機内に持ち込めない!!!と係官に拒絶され、カウンターに引き返す。その経緯を説明すると、とうも'bottle'と'battery'の聞き間違いだったらしく(どうしたらボトルがバッテリーと聞き間違えられるのか~???バカか、と思わず(心で)叫ぶも)、とにかくまた荷物に入れなおさねば、と荷物は?と聞くともう機内にある、探して持ってこさせるからここで待て、と。待たされる間、一切謝罪の言葉もなく、さらに、座席が中央から後部に格下げ(?)されるというおまけつき。もう、腹立たしいのを通り越して、あきれ返る始末だった。 一応、若いマネージャーに、職員の指導をちゃんとしてもらわないと困る。と苦言を呈してきたものの、そのマネージャーがまたしれーっとした、ひとの神経を逆なでするような態度で、「ああ、これはもう期待する方が無駄!」と怒り心頭に徹した、帰りのフライトとなったのだった。

Date of travel: November 2018
North Asia Economy Vientiane - Seoul
Helpful?
1 Thank TrailBlazer804247
Cebu City, Philippines
Level 2 Contributor
4 reviews
Reviewed 4 weeks ago via mobile

My flight comfortable and nice and on time. Though I was aiming to see the sunrise. But overall it was good!

Date of travel: November 2018
Domestic Economy Seoul - Jeju
Helpful?
Thank josuem724
Brussels, Belgium
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 4 weeks ago via mobile

We booked for 4 persons, we encoded properly all names and it was a strange message on korean and when we receive the confirmation it was a mistake in my first name and it eas sure it was well encoded because we did a print screen to check before validation! Of course we contacted them and after fews day of...

Date of travel: April 2018
More 
Domestic Economy Busan - Jeju

Helpful?
2 Thank magnolia1905
Manila, Philippines
Level 4 Contributor
38 reviews
12 helpful votes
Reviewed 5 weeks ago

I love that you are allowed 10kg of handcarry luggage. They give free water and the attendants are very helpful and nice.

Date of travel: October 2018
North Asia Economy Manila - Seoul
Helpful?
1 Thank Shayne B
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 5 weeks ago via mobile

Good: - Flight was smooth - Cheapest from MNL to ICN - Free 15 kg check in bag - Quite a good legroom - FA's really try to understand what you're saying Bad: - Seats barely have cushion - Everyone tried to bring with them their things as hand carry. So it was like a civil war putting all things...

Date of travel: November 2018
More 
North Asia Economy Manila - Seoul

Helpful?
Thank jasperiang2017
Manila, Philippines
Level 3 Contributor
9 reviews
6 helpful votes
Reviewed 5 weeks ago via mobile

The plane arrived late from Seoul which resulted in flight delay. The interior of the plane looks old and the carpet was very dirty. Seats need upholstery wash cleaning too.

Date of travel: September 2018
North Asia Economy Manila - Seoul
Helpful?
1 Thank TitaofManila1106
Tel Aviv, Israel
Level 3 Contributor
13 reviews
12 helpful votes
Reviewed 6 December 2018 via mobile

The flight from busan to jeju was very short but everything was great! Lots of place for the legs and the crew were really nice! Even served small bag of cookies! The price was incredibly cheap. See you next time!😍

Date of travel: October 2018
Domestic Economy Busan - Jeju
Helpful?
1 Thank OhadNomad
See travel tips for airlines
“Do not combine baggage allowance.”
JKJ2918, 26 Nov 2018 | Read review
“Remeber to check the terminal number of your airline.”
CesarSantamaria, 22 Nov 2018 | Read review
“They should carry in an appropriate amount of things so that they don't have to pay some extra charge”
aliekimorange83, 11 Oct 2018 | Read review
“Read about their policies on their website beforehand, or even better; call them. A lot of information on English is unclear or not there.”
Alinabbb, 27 Jul 2018 | Read review
“they delay the flight for half an hour without any notice.”
MELOOODYLI, 27 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Jeju Air
Jeju Air (7C) is a South Korean carrier headquartered in Jeju City. It operates primary hubs at Incheon International Airport (ICN) and Jeju International Airport (CJU) and a secondary hub at Gimhae International Airport (PUS). Domestically, the airline flies to six destinations. It also has scheduled international service to Cambodia, Guam, Hong Kong, Japan, Northern Mariana Islands, China, the Philippines, Taiwan, Thailand and Vietnam, as well as charter operations. The airline's fleet consists of 20 Boeing 737-800 planes configured with a single Economy Class cabin.
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