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Jetstar Pacific Airlines - Vietnam


832 reviews
Headquarters: 112 Hong Ha Street Ward 2, Tan Binh, Ho Chi Minh City Vietnam 011 84 1900 1550 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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832 Reviews from our TripAdvisor Community

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832 reviews from our community

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Showing 525: English reviews
Vienna, Austria
Level 2 Contributor
8 reviews
9 helpful votes
Reviewed 1 week ago
NEW
via mobile

Booked that airline twice for domestic flights in Vietnam. Both flights delayed, no information what so ever. And the tickets weren’t even cheap. Never again!

Date of travel: February 2019
Domestic Economy Phu Quoc Island - Ho Chi Minh City
Helpful?
Thank MarkT276
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Simply horrible. Rude staff, hot planes, not enough leg room. Very dirty. Flights are unreliable as they are always delayed. Choose another airline.

Date of travel: February 2019
Domestic Economy Ho Chi Minh City - Hanoi
Helpful?
Thank ananyoustravel
Hanoi, Vietnam
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed 1 week ago

Great price and good service. I had no any delay when I use Jetstar 5 times. And the sound was not too loud

Date of travel: May 2018
Domestic Economy Hanoi - Nha Trang
Helpful?
Thank Mr-Glory
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

The worst airline ever. Check in and ground staffs at Tan Son Nhat airport were extremely rude and arrogant. They treated customers like "nobody business". They are budget airline that's why their staffs are also "budget": cheap and no manners. I believe Jetstar has received numerous bad reviews on their staffs but they never change. That keep customers away and...

Date of travel: February 2019
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Southeast Asia Economy Ho Chi Minh City - Singapore

Helpful?
Thank Airstar19
1 review
Reviewed 1 week ago via mobile

I showed up to the check in counter 2 minutes before check in time ended and the employees would not let me check in. I did not have bags all I had to do was show my visa and passport. I find this unbelievable and a waste of my money considering I had to rebook on my own. Then I...

Date of travel: February 2019
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Southeast Asia Economy Hong Kong - Hanoi

Helpful?
Thank Jtang56
Ho Chi Minh City, Vietnam
Level 6 Contributor
139 reviews
62 helpful votes
Reviewed 1 week ago via mobile

Very different from my previous trips, as onlt 20 minutes delay. Felt like an improvement perhaps due to TET or management decided to look into service. The staff attitude is very poor. I paid for my seat 90,000, seat 1D, but my luggage space is occupied by someone before me, when i informed the flight attendant she asked me to...

Date of travel: February 2019
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Domestic Economy Hai Phong - Ho Chi Minh City

Helpful?
Thank SENTHAO
Ho Chi Minh City, Vietnam
Level 6 Contributor
139 reviews
62 helpful votes
Reviewed 1 week ago via mobile

I have had many experience with this airlines in the past, luckly the last experience from Hai Phong to Ho chi minh was better than my many previous experiences, not sure whether they have improved or just because of Tet holiday season, the flight was almost full, it was almost 20 minutes late as opposed to many hours. Perhaps management...

Date of travel: February 2019
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Domestic Economy Hai Phong - Ho Chi Minh City

Helpful?
Thank SENTHAO
Ho Chi Minh City, Vietnam
Level 3 Contributor
13 reviews
12 helpful votes
Reviewed 1 week ago via mobile

This is the first time that I use Jetstar and I have a bad experience with the staff at gateway.They made me felling shy.Rude staff,unfriendly NEVER COME BACK!!!!.I do not refer you for this brand!!!!!

Date of travel: February 2019
Domestic Economy Ho Chi Minh City - Da Nang
Helpful?
Thank Andy T
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed 2 weeks ago

Delays happen just one of those things but the way Jetstar deal with customers is appalling, vouchers to restaurants that cannot handle the number of people, hotels that are horrible, NO information and they think 7 or 8 hours sitting at the airport is not an issue. NEVER AGAIN

Date of travel: January 2019
International Economy Melbourne - Ho Chi Minh City
Helpful?
2 Thank Darren M
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed 2 weeks ago via mobile

Our flight was first delayed 40 mins, then they changed the gate minutes prior to boarding. Further delay, which was not announced. It was also more important that they weighted our bags than to speed things up. They weighted them after entering the gate, on the way to the bus which transported us to the actual flight. Not recommended.

Date of travel: February 2019
Domestic Economy Ho Chi Minh City - Da Lat
Helpful?
1 Thank CaGaJa
See travel tips for airlines
“They have some promotion days, use it”
Mr-Glory, 11 Feb 2019 | Read review
“You will not have any good experience with this airline. Do not travel with them”
Airstar19, 10 Feb 2019 | Read review
“By the time you add all the extras, not even cheap”
darrenm115, 7 Feb 2019 | Read review
“NEVER use them - they broke a $600 Samsonsite suitcase & wouldn't pay to fix it”
Aussieladychat, 8 Jan 2019 | Read review
“No particular tip. Book early to get the best price and seat selection.”
YIKYH2018, 4 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Pacific Airlines - Vietnam
Headquartered in Ho Chi Minh City, Vietnam, Jetstar Pacific (BL) is a low-cost airline that was founded in 1990 as Pacific Airlines. It is wholly owned by Vietnam Airlines (VN). It operates from a hub at Tan Son Nhat International Airport (SGN) and has designated Noi Bai International Airport (HAN) as a focus city. Jetstar Pacific flies to about 40 destinations, the majority of which are in Vietnam. International destinations include points in Indonesia, Hong Kong and Thailand. The airline flies an all-Airbus fleet. It has eight Airbus A320-200 planes configured with all Economy Class-seating and two Airbus A321-200 planes with both Business Class and Economy Class cabins.

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