We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jetstar Pacific Airlines - Vietnam


859 reviews
Headquarters: 112 Hong Ha Street Ward 2, Tan Binh, Ho Chi Minh City Vietnam 011 84 1900 1550 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

859 Reviews from our TripAdvisor Community

Write a Review

859 reviews from our community

Filter reviews by popular destinations:
All reviews Ho Chi Minh City Da Nang Hanoi Phu Quoc Island Bangkok Hong Kong Nha Trang Osaka Singapore Hue Da Lat Sydney Melbourne Taipei Dong Hoi
Traveller rating
Cabin
  • (540)
  • (0)
  • (0)
  • (0)
Route
  • (392)
  • (86)
  • (44)
  • (13)
  • (5)
  • More
Language
  • More
Showing 541: English reviews
Pebble Beach, California
Level 3 Contributor
22 reviews
16 helpful votes
Reviewed 4 days ago
NEW

Airfares were cheap, food ( cream puffs and vegetarian fried noodles) was good. Plane departed and arrived on time. All aspects ( check in, luggage handling, etc) of services were professional and prompt.

Date of travel: March 2019
Domestic Economy Dong Hoi - Ho Chi Minh City
Helpful?
Thank POV2010
England, United Kingdom
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 6 days ago
NEW
via mobile

Flight was around 1 hour late but overall a reasonable experience. For some reason safety instructions in English have been extremely quiet on recent flights with Jetstar.

Date of travel: March 2019
Asia Economy Hanoi - Hong Kong
Helpful?
Thank Piter_24_24
Level 3 Contributor
16 reviews
4 helpful votes
Reviewed 1 week ago

I was worried after reading reviews here - but on our journey around Vietnam we took Jetstar 4 times - and it was ok. All planes were clean, new, with professional staff. Two times - no delay. Two times one hour delay (one of them announced three hours before via sms). Can not complain. Definitely not worse than cheap airlines...

Date of travel: March 2019
More 
Domestic Economy Phu Quoc Island - Ho Chi Minh City

Helpful?
Thank EduardaEd
2 reviews
3 helpful votes
Reviewed 1 week ago via mobile

At least one fellow that will not have to endure another flight with Jetstar. He or she never made it. So that was quite a flight... 3 hours delay, gestapo like baggage control at the gate to squeeze some money out of tourists and next a passenger that never made it home. No idea if the passenger was old or...

Date of travel: March 2019
More 
Domestic Economy Ho Chi Minh City - Da Nang

Helpful?
1 Thank Thierry D
2 reviews
3 helpful votes
Reviewed 1 week ago via mobile

3 hours late and charged USD 25 for 1kg excess luggage. When you should keep low profile, then some don't and add insult to injury... To make sure that this will be your worst flying experience ever and that you will surely not fly with them anymore. I will filter them out for sure for my next flights. Before abusing,...

Date of travel: March 2019
More 
Domestic Economy Ho Chi Minh City - Da Nang

Helpful?
2 Thank Thierry D
2 reviews
Reviewed 1 week ago via mobile

Never ride Jetstar. Apparently the allow kids to piss on the floor letting it get soaked into people’s laptop cases/luggage🗣 the entire floor was soaked in piss getting all over my luggage and no one said or did anything about it. Extremely disgusting extremely bad customer service.

Date of travel: March 2019
Domestic Economy Ho Chi Minh City - Hanoi
Helpful?
Thank Kris N
2 reviews
Reviewed 1 week ago via mobile

Ok, first of all this if my FIRST and ONLY time I flew with them. On my way to the airport, sitting in the taxi at 7:00am I check my emails and last night JETSTAR sent a mass text saying that it had changed the flight time for tomorrow WITHOUT ANY APOLOGY IN THE EMAIL. I had booked a tour...

Date of travel: March 2019
More 
Domestic Economy Ho Chi Minh City - Hanoi

Helpful?
Thank Kris N
Chiang Mai, Thailand
Level 5 Contributor
52 reviews
13 helpful votes
Reviewed 1 week ago

Definitely a budget airline, that said flights were double the price that we paid to fly from Chiang Mai to Hanoi. The flights were on time, check in was easy and the staff were friendly. The plane itself looked old, shabby and a little grubby, the seat didn’t recline and the table was broken, but it was only a short...

Date of travel: February 2019
More 
Domestic Economy Hanoi - Da Nang

Helpful?
Thank tonyjenny2016
Viseu, Portugal
Level 2 Contributor
7 reviews
Reviewed 1 week ago

Is a bit scary, do pilots have brevet? And the cabin crew just 3 words, rude, rude, rude. There are other airlines in Vietnam - please try.

Date of travel: February 2019
Domestic Economy Da Nang - Ho Chi Minh City
Helpful?
Thank Diogomaria
2 reviews
Reviewed 1 week ago via mobile

I was super worried to fly jet star in Vietnam after I read all the reviews. However, I found the plane to be new and comfortable enough for a budget airline (no worse than easyjet or Ryanair in Europe ) the staff friendly and flight smooth. We left and landed on time and all in all it was a good,...

Date of travel: March 2019
More 
Domestic Economy Ho Chi Minh City - Hanoi

Helpful?
Thank Kateřina K
See travel tips for airlines
“Pay a couple of Dollars for seat assignments”
POV2010, 15 Mar 2019 | Read review
“Whenever possible, avoid some low cost airlines.”
Diogomaria, 6 Mar 2019 | Read review
“They have some promotion days, use it”
Mr-Glory, 11 Feb 2019 | Read review
“You will not have any good experience with this airline. Do not travel with them”
Airstar19, 10 Feb 2019 | Read review
“By the time you add all the extras, not even cheap”
darrenm115, 7 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Pacific Airlines - Vietnam
Headquartered in Ho Chi Minh City, Vietnam, Jetstar Pacific (BL) is a low-cost airline that was founded in 1990 as Pacific Airlines. It is wholly owned by Vietnam Airlines (VN). It operates from a hub at Tan Son Nhat International Airport (SGN) and has designated Noi Bai International Airport (HAN) as a focus city. Jetstar Pacific flies to about 40 destinations, the majority of which are in Vietnam. International destinations include points in Indonesia, Hong Kong and Thailand. The airline flies an all-Airbus fleet. It has eight Airbus A320-200 planes configured with all Economy Class-seating and two Airbus A321-200 planes with both Business Class and Economy Class cabins.

149 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (149)
Viewed
Cabin (15)
Viewed
Airport (28)
Viewed
Our fleet (6)
Viewed
Seat (10)
Viewed
Onboard Feature (1)
Viewed
View from Window (12)
Viewed
Food and Drink (2)
Viewed
Airline Lounge (1)
Viewed
Other (74)