We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jetstar Pacific Airlines - Vietnam


744 reviews
Headquarters: 112 Hong Ha Street Ward 2, Tan Binh, Ho Chi Minh City Vietnam 011 84 1900 1550 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

744 Reviews from our TripAdvisor Community

Write a Review

744 reviews from our community

Filter reviews by popular destinations:
All reviews Ho Chi Minh City Da Nang Hanoi Phu Quoc Island Bangkok Hong Kong Nha Trang Osaka Singapore Hue Da Lat Sydney Taipei Melbourne Dong Hoi
Traveller rating
Cabin
  • (469)
  • (0)
  • (0)
  • (0)
Route
  • (344)
  • (76)
  • (35)
  • (10)
  • (4)
  • More
Language
  • More
Showing 470: English reviews
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW
via mobile

Vietnam is a beautiful and friendly country and I have had a wonderful trip there. However, it is a real shame that Jetstar Pacific operates local flights and ruins the experience of people travelling to Vietnam. This has to be one of the most unreliable airlines in the world and it is bad for tourism in Vietnam. I had booked...

More 
Domestic Economy Phu Quoc Island - Ho Chi Minh City

Helpful?
Thank Shive T
Mumbai, India
Level 4 Contributor
26 reviews
6 helpful votes
Reviewed 1 week ago via mobile

After reading up about all the issues with low cost carriers in Vietnam (especially with delayed flights), I was pleasantly surprised with the efficiency of the airline. We departed on time and arrived on time. The aircraft interior was clean and fresh.

Domestic Economy Ho Chi Minh City - Da Nang
Helpful?
Thank PGD2010
Caloundra
Level 6 Contributor
109 reviews
34 helpful votes
Reviewed 1 week ago via mobile

I have never experienced such bad service in all my travels. After 4 delays and being told that we would be boarding finally, everyone was standing in line at last to board then once again flight was delayed. There was no explanation as to what was going on nor did they even try to explain, instead sitting behind the counter...

More 
Domestic Economy Ho Chi Minh City - Da Nang

Helpful?
Thank Kim H
Level 4 Contributor
36 reviews
10 helpful votes
Reviewed 1 week ago

The aircraft used (A320) to Ho Chi Minh probably not a new one, a bit dirty, seat pack where they put magazine etc. was torn down. In flight service was average. Returning to Bangkok with flight BL663, newer aircraft and clean. Ordered food when we booked, average flight food. Overall is value for money.

Southeast Asia Economy Bangkok - Ho Chi Minh City
Helpful?
Thank Kiki S
Level 4 Contributor
23 reviews
6 helpful votes
Reviewed 1 week ago via mobile

Firstly make sure you get dropped off at TERMIAL 1 not terminal 2 like we did. There is a free shuttle bus that takes you if it happens but when rushing for your flight it’s not desirable. Secondly get there 2 hours before hand even if you have web check in and your boarding pass already printed. The lines for...

More 
Domestic Economy Hanoi - Da Nang

Helpful?
Thank Roguepassport
Australia
Level 5 Contributor
63 reviews
27 helpful votes
Reviewed 2 weeks ago

We traveled from Melbourne - Ho Chi Minh City - Hanoi - Da Nang - Ho Chi Minh - Melbourne without any issues at all. All the flights were on time and we didn't have any hiccups. Would love to be able to travel Business Class one day as the seating is very tight but of course you get what...

More 
Domestic Economy Ho Chi Minh City - Hanoi

Helpful?
Thank AussieV2
Chichester, United Kingdom
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 2 weeks ago

First time using a low cost carrier in Asia and was very impressed. Booking was easy and very clear in getting what I needed bags etc. Check-in very quick and efficient as was boarding. Seat comfort was OK pretty much the same as Easyjet in Europe. Didn't purchase any on board items but were all reasonably priced. If in the...

More 
Domestic Economy Ho Chi Minh City - Hanoi

Helpful?
Thank Jeremy S
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

Had a flight from Hanoi to Melbourne with a stop over in Ho Chi Minh. The interconnecting flight from Hanoi to Ho Chi Minh got changed twice. The first time was a couple weeks before the flight which increased our stopover time. The second flight was on the morning of the day and pushed it back so that we would...

More 
International Economy Hanoi - Melbourne

Helpful?
Thank Jayson L
Singapore
Level 4 Contributor
29 reviews
9 helpful votes
Reviewed 2 weeks ago

We upgraded to business class for only a couple of hundred dollars. Business class offered us bigger seats, lots of legroom and a fabulous dinner. Jetstar opened checkin on time and with all staff bowing to the waiting queues. Staff were pleasant and efficient. Cabin staff were also very professional. Our flight left exactly on time and arrived in Melbourne...

More 
International Economy Ho Chi Minh City - Melbourne

Helpful?
Thank Sharon D
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

Flew twice with them, from Hcmc to Phu Quoc and from here to Hanoi. 1st flight left on time, was an older airplane, but everything went smoothly. 2nd flight was delayed 45min, but I was notified previously by sms. Newer aircraft, again, everything went smoothly. I was a bit scared because of the reviews I read, but the company delivered...

More 
Domestic Economy Ho Chi Minh City - Phu Quoc Island

Helpful?
Thank Rui C
See travel tips for airlines
“Maybe pay for extra legroom seats if you are on a long haul flight.”
AussieV2, 7 Oct 2018 | Read review
“Get your luggage wrapped”
gillm803, 4 Oct 2018 | Read review
“you et what you pay for”
capricornmum, 28 Sep 2018 | Read review
“Book as far out from departure date to receive the best price possible.”
nzkram65, 23 Sep 2018 | Read review
“Boarding pass seat number - eyeball it to be sure that it is the seat that you paid for!”
Jmansmart, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Pacific Airlines - Vietnam
Headquartered in Ho Chi Minh City, Vietnam, Jetstar Pacific (BL) is a low-cost airline that was founded in 1990 as Pacific Airlines. It is wholly owned by Vietnam Airlines (VN). It operates from a hub at Tan Son Nhat International Airport (SGN) and has designated Noi Bai International Airport (HAN) as a focus city. Jetstar Pacific flies to about 40 destinations, the majority of which are in Vietnam. International destinations include points in Indonesia, Hong Kong and Thailand. The airline flies an all-Airbus fleet. It has eight Airbus A320-200 planes configured with all Economy Class-seating and two Airbus A321-200 planes with both Business Class and Economy Class cabins.

123 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (123)
Viewed
Cabin (11)
Viewed
Onboard Feature (1)
Viewed
Seat (9)
Viewed
View from Window (12)
Viewed
Airport (26)
Viewed
Food and Drink (2)
Viewed
Our fleet (4)
Viewed
Airline Lounge (1)
Viewed
Other (57)