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Jetstar Pacific Airlines - Vietnam


527 Reviews
Headquarters: 112 Hong Ha Street Ward 2, Tan Binh, Ho Chi Minh City Vietnam +84-1900-1550 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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527 Reviews from our TripAdvisor Community

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527 reviews from our community

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Showing 339: English reviews
2 reviews
Reviewed 4 days ago
NEW
via mobile

Was a really bad experience. The flight was delayed for almost an hour, then when we finally got in the plane that took a really long time. The pouch situation in front of my seat where you put magazine's was so dirty and broken, and it wasnt just mine it was the people next to me as well. The seats...

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Domestic Economy Ho Chi Minh City - Hanoi

Helpful?
Thank SANANDA D
Palm Coast, Florida
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed 6 days ago
NEW

A supposedly inexpensive aireline but not so when baggage fees are added $42 one way and $50 return. Snacks & drinks are available at a cost. Zero legroom and seats not comfortable. Staff not caring. Dirty tray table.

Southeast Asia Economy Ho Chi Minh City - Bangkok
Helpful?
Thank Sarah H
Zurich, Switzerland
Level 6 Contributor
221 reviews
102 helpful votes
Reviewed 6 days ago
NEW
via mobile

The flight was a bit of a nightmare - badly organised and chaotic. The worst thing was at the airport in Tuy Hoa where we were stung 2million Dong for the bus ride into town.

Domestic Economy Ho Chi Minh City - Tuy Hoa
Helpful?
Thank HectorJonesBaron
Amsterdam, The Netherlands
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

I have checked in my bag and left my mobile phone in it. I received back my bag with my phone missing. I reported the incident at the destination airport right after i had received the bag. I was told to give my phone number and e-mail address and that i would be contacted right after the cameras were checked....

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Domestic Economy Ho Chi Minh City - Hanoi

Helpful?
Thank ErrikosHatsaturian
Prague, Czech Republic
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed 1 week ago via mobile

At the time of the ticket purchase two and half month ago JetStar offered several flights a day to Phu Quoc, so I bought for the early afternoon. One month later they sent me an email that I was rebooked for the 8PM flight, that the original afternoon flight was cancelled. This change was already not fitting my plans... On...

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Domestic Economy Ho Chi Minh City - Phu Quoc Island

Helpful?
Thank Emilia Z
2 reviews
Reviewed 1 week ago

the new aircraft, comfortable seat in the exit row however, i forgot to book online the food, therefore, when i had nothing to eat. someone told me if i had the pre-order online booking, i could have the discount 22% for food and drink, so next time, i will.

Domestic Economy Hanoi - Ho Chi Minh City
Helpful?
Thank Aquamarine E
Level 6 Contributor
107 reviews
41 helpful votes
Reviewed 1 week ago

A group of seven of us travelling together went to Phu Bai airport at Hue to board flight BL583 on 19th January 2018. Check in was brisk and on time. We climbed 27 steps to reach departure lounge in the upper floor as there was no lift nor elevator. When it was time to board we came down 27 steps...

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Domestic Economy Hue - Ho Chi Minh City

Helpful?
Thank Seevali D
Leeds, United Kingdom
Level 2 Contributor
7 reviews
Reviewed 1 week ago

50min flight what can I say as soon as you take off it is time to start coming down for landing. Good checking and good flight no service as the flight isn’t long enough

Domestic Economy Ho Chi Minh City - Phu Quoc Island
Helpful?
Thank rothwellnursery
Manchester, United Kingdom
Level 6 Contributor
110 reviews
69 helpful votes
Reviewed 1 week ago

My most recent flight with Jetstar was cancelled while I was at the airport waiting on the flight. We were put on a later flight, which was delayed by 90 minutes. The flights and service or ok, it is just the delays and cancellations that make this airline so unpopular.

Domestic Economy Nha Trang - Ho Chi Minh City
Helpful?
Thank fredf22
Hitchin, United Kingdom
Level 5 Contributor
60 reviews
11 helpful votes
Reviewed 1 week ago

Glad I'd paid extra for the text notification as otherwise not sure I'd have checked my email before leaving for the airport. We were due to fly in the morning from Saigon back to Phu Quoc. About 1am I received a text to say we'd been bounced from the flight and put on a mid-afternoon flight. This was frustrating but...

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Domestic Economy Ho Chi Minh City - Phu Quoc Island

Helpful?
Thank Carol H
See travel tips for airlines
“I can not recommend this airline”
F6750LLsarahh, 18 Feb 2018 | Read review
“I was not impressed!”
seevalid, 14 Feb 2018 | Read review
“Just don't bother! There are plenty alternatives!”
gusto_ua, 8 Feb 2018 | Read review
“If you book this airline, be prepared to have your flight rescheduled”
Kuntal83, 8 Feb 2018 | Read review
“Book your flight early for the best prices”
oons2015, 6 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Pacific Airlines - Vietnam
Headquartered in Ho Chi Minh City, Vietnam, Jetstar Pacific (BL) is a low-cost airline that was founded in 1990 as Pacific Airlines. It is wholly owned by Vietnam Airlines (VN). It operates from a hub at Tan Son Nhat International Airport (SGN) and has designated Noi Bai International Airport (HAN) as a focus city. Jetstar Pacific flies to about 40 destinations, the majority of which are in Vietnam. International destinations include points in Indonesia, Hong Kong and Thailand. The airline flies an all-Airbus fleet. It has eight Airbus A320-200 planes configured with all Economy Class-seating and two Airbus A321-200 planes with both Business Class and Economy Class cabins.

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