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Jetstar Japan


734 reviews
Headquarters: Narita Operation Centre 3F Narita International Airport, Chiba 282-0004 Chiba Prefecture 011 81 570-558-538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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734 Reviews from our TripAdvisor Community

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734 reviews from our community

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Showing 173: English reviews
Takamatsu, Japan
Level 6 Contributor
58 reviews
4 helpful votes
Reviewed 2 weeks ago

Jetstar has always been a bit dodgy. I thought I would save a little money by flying them instead of my regular choice of ANA. I thought it would be okay... but it was not. The flight was late, and then delayed, and then..... cancelled. This was the last flight of the day and I simply needed to be back...

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Domestic Economy Tokyo - Takamatsu

Helpful?
1 Thank MarkGroenewold
Naha, Japan
Level 4 Contributor
34 reviews
3 helpful votes
Reviewed 9 October 2018

I have been mostly travelling through Jetstar for last few years and have recommended through tripadvisor too. But this time I had to face to an unpleasant experience. When receiving baggage at Naha airport, one of my checked-in baggage's handle had been broken from its base. there were only 6kg goods inside at that time and it is practically not...

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North Asia Economy Phnom Penh - Okinawa City

Helpful?
Thank Prasanna_Ariyadasa
Cabuyao, Philippines
Level 4 Contributor
40 reviews
3 helpful votes
Reviewed 3 October 2018

Plane is good the price is ok for a budget traveler but he choice of terminal in Kansai Airport is not good for there are no food stalls nearby so that when you fell hungry you can buy instead you have to go upstairs for 3 floors up and walk almost 100 meters or more to buy food.

Southeast Asia Economy Osaka - Manila
Helpful?
1 Thank macoyto
California
Level 4 Contributor
31 reviews
22 helpful votes
Reviewed 3 October 2018

We at first were to fly to Okinawa from KIX airport, but due to typhoon damage, we had to reroute and leave from Narita airport. Luckily we still had use of our Japan Rail Pass to get back to Narita and Jetstar made the change when we called them. Jetstar provided a calm, peaceful flight to Okinawa. Only complaint is...

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Domestic Economy Tokyo - Okinawa City

Helpful?
1 Thank hobbyscrap
Jerilderie, Australia
Level 3 Contributor
17 reviews
8 helpful votes
Reviewed 1 October 2018 via mobile

We fly from Tokyo NRT to Sapporo Chitose CTS return and found it very easy to book online, check in online and obtain our bag tags at both airports. It was very well organised. Seats and passage were smaller than here in Australia but we got exit row and it was fine. Make sure you take into account baggage charges...

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Domestic Economy Tokyo - Chitose

Helpful?
Thank Jodie H
Harderwijk, The Netherlands
Level 6 Contributor
154 reviews
45 helpful votes
Reviewed 23 September 2018

Jetstar is efficient in its service but it was hard to judge because there were few passengers on the flight. Long before landing the 'fasten your seatbelt' sign was switched on. On an internal flight of one hour flying time, this is not helpful. I was sitting in an emergency exit seat but the chair can't be adjusgted. Very uncomfortable.

Domestic Economy Tokyo - Osaka
Helpful?
Thank H S
Tokyo Prefecture, Japan
Level 5 Contributor
90 reviews
40 helpful votes
Reviewed 23 September 2018

Again I got a good deal with Jetstar Japan from Nagasaki to Tokyo, Narita. I paid ¥9K whereas the Shinkansen would have cost about ¥24K. As I always say, never expect much from LCC's. Honestly, it depends on your itinerary, individual preferences and priorities but at the end of the day they are saving you a lot of money. The...

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Domestic Economy Nagasaki - Tokyo

Helpful?
Thank tokyolocalsites
Melbourne, Victoria, Australia
Level 4 Contributor
28 reviews
5 helpful votes
Reviewed 23 September 2018

We always wanted to visit Japan and this Jetstar 'Free return' promotion seemed a good opportunity. However be wary that they no longer fly direct from Melbourne - it was a horrendously early 6am departure from Melbourne - which meant being up at 3.30! Furthermore this only got us to Cairns - there was a nearly 3 hours layover at...

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International Economy Melbourne - Tokyo

Helpful?
Thank Jon K
2 reviews
1 helpful vote
Reviewed 19 September 2018 via mobile

Flight was already delayed two days before. As of now I am sitting here at 6.30pm waiting for a flight that was suppose to be at 1.55pm. If Jetstar cannot sustain their credibility they should not be operating any flights in Japan. There are no staff here indicating the status. This is so ridiculous that we didnt even need to...

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Domestic Economy Osaka - Tokyo

Helpful?
Thank Chris L
3 reviews
1 helpful vote
Reviewed 18 September 2018

Perfect quick trip to Singapore from Okinawa! Slight delay on outbound route (15 minutes), but otherwise exactly as expected!

Southeast Asia Economy Okinawa City - Singapore
Helpful?
1 Thank Steve Harvey H
See travel tips for airlines
“Find a different airline”
MarkGroenewold, 26 Oct 2018 | Read review
“Take a blanket!”
JonK922, 22 Sep 2018 | Read review
“Make sure to arrive early at the Airport, because the queue would be quit long!”
735mimieh, 5 Sep 2018 | Read review
“Get insurance”
hoverer, 6 Aug 2018 | Read review
“Online check-in is a good approach to get a better seat”
harict, 9 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Japan
Tokyo-based Jetstar Japan (GK) is a low-cost carrier that began operating in 2014. The airline operates from hubs at Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX). It serves 11 airports in Japan, including Fukuoka Airport (FUK), New Chitose Airport (CTS), Chūbu Centrair International Airport (NG) and Kagoshima Airport (KOJ). Internationally, Jetstar Japan also flies to Hong Kong International Airport (HKG) and Taipei’s Taoyuan International Airport (TPE). Jetstar Japan has a fleet of 20 Airbus A320-200 planes, each of which is configured with a single economy class cabin.

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