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Jetstar Japan


493 Reviews
Headquarters: Narita Operation Centre 3F Narita International Airport, Chiba 282-0004 Chiba Prefecture +81-0570-558-538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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493 Reviews from our TripAdvisor Community

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493 reviews from our community

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Showing 111: English reviews
Perth
Level 4 Contributor
26 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

We refuse to fly Jetstar Australia due to how rude (and usually late) they are. We were hoping that Japan would be better for flights to Niseko and back. Alas, we were disappointed. We had a very short connection at Narita (45 mins) between an international flight and Jetstar, we raced to the checkin counter and the staff were rude...

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Domestic Economy Chitose - Tokyo

Helpful?
Thank Shops93
Level 5 Contributor
58 reviews
38 helpful votes
Reviewed 1 week ago via mobile

Cancelled our flight 6 hours before it was to leave. No reason was given for this cancellation. Next available flight was the next day. Forcing us mid afternoon to book the only available hotel room in the city ($360) and also had to eat the cost of the hotel we booked in our arrival city. The flights may be cheap...

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Domestic Economy Fukuoka - Tokyo

Helpful?
Thank Ethan L
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

i vacation to japan, actually i booked japan airlines (tokyo to osaka), and i dont know why they moved me to Jetstar. I'm facing a bad situation. i had waiting for 3 hours in airport, but they are late opening the gate, then the passengers are in a hurry to board the gate and then the plane. When going to...

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Domestic Economy Tokyo - Osaka

Helpful?
Thank Loexhy
Gold Coast, Australia
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 1 week ago

We thought the flight from Gold Coast to Narita was pretty good getting us in early. Unfortunately the return journey had us sit on the aircraft for an hour before departing which was due to air traffic control delays, not Jetstar’s fault. I would be keen to fly business class with Jetstar next time

International Economy Coolangatta - Tokyo
Helpful?
Thank nieuwenppn
Tamworth, Australia
Level 6 Contributor
232 reviews
81 helpful votes
Reviewed 2 weeks ago

The only flights we could get to Japan involved a long and tedious stop in Cairns in both directions, arriving in Tokyo quite late. I will try and avoid these flights in future. Given the number of Australians travelling to Japan in January these days, they could do with more direct flights. Jetstar staff in Cairns were very pedantic about...

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International Economy Sydney - Tokyo

Helpful?
Thank AussieBarbara
Level 2 Contributor
4 reviews
Reviewed 2 weeks ago via mobile

We got a comfortable flight but the plane was small compare to what I expected. We cannot choose our seats. We are family with 11 members having 3 seniors, 2 small children and 3 teenagers. We want to sit together but theres no online check in nor can we choose our seats

North Asia Economy Manila - Osaka
Helpful?
Thank Sharon S
1 review
Reviewed 2 weeks ago

Jetstar's hiding of baggage fees and exponential fee increase for paying for bags on the day of travel is deceitful at best - be careful! Their advertised pricing includes 7ks of carry-on weight and zero checked bags. The policy that all checked bags are extra is fine, hiding that fact is a deceitful business practice aimed at screwing the customer....

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Domestic Economy Sapporo - Tokyo

Helpful?
Thank jamesmC974DA
San Diego, California
Level 6 Contributor
160 reviews
17 helpful votes
Reviewed 2 weeks ago via mobile

This is our second flight with Jetstar, the first was in December from Kansai to Manila. We elected to fly a little after midnight which gave us plenty of time for the 2nd leg from Kansai to Okinawa. The ground crew in Manila did a 2nd inspection of our carry on bags which was a surprise. As usual, the flight...

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North Asia Economy Manila - Okinawa

Helpful?
Thank Edgar I
Nhulunbuy
Level 5 Contributor
50 reviews
19 helpful votes
Reviewed 3 weeks ago

Paid for two value Bundles and apart from a chicken dinner each way not sure what the $200.00 dollars was for. Last time I flew this same route I believe our value bundle consisted of entertainment, meals and the comfort pack. I still had to pay for entertainment. Believe it lets you have a bit of extra baggage? Apart from...

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International Economy Cairns - Tokyo

Helpful?
Thank Kaz H
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 4 weeks ago

This airline can be summed up in one word in my view: terrible. I was one of the unfortunate approxiametly 6000 people who were caught in the snowstorm on Jan. 22nd. At first, the airline said the plane would be leaving about one hour later than scheduled, at 2130. We waited. Waited some more and finally at around 2245, they...

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International Economy Tokyo - Cairns

Helpful?
1 Thank Anthony Albert M
See travel tips for airlines
“Avoid the stop in Cairns”
AussieBarbara, 9 Feb 2018 | Read review
“If you must fly Jetstar pay for baggage for any and all legs way before the day of travel.”
jamesmC974DA, 6 Feb 2018 | Read review
“Bring snacks and something to wrap up in and on board pillow or head support”
kazh292, 1 Feb 2018 | Read review
“Just choose another airline”
D1RECTOR, 19 Jan 2018 | Read review
“ReconsiderJetstar for Japan Philippines flights”
GordonAdelaide, 15 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Japan
Tokyo-based Jetstar Japan (GK) is a low-cost carrier that began operating in 2014. The airline operates from hubs at Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX). It serves 11 airports in Japan, including Fukuoka Airport (FUK), New Chitose Airport (CTS), Chūbu Centrair International Airport (NG) and Kagoshima Airport (KOJ). Internationally, Jetstar Japan also flies to Hong Kong International Airport (HKG) and Taipei’s Taoyuan International Airport (TPE). Jetstar Japan has a fleet of 20 Airbus A320-200 planes, each of which is configured with a single economy class cabin.

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