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First Air

30 reviews
Headquarters: 20 Cope Drive, Ottawa, Ontario K2M 2V8 Canada +1-800-267-1247 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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30 Reviews from our TripAdvisor Community

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30 reviews from our community

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Showing 25: English reviews
St. John's, Canada
2 reviews
1 helpful vote
Reviewed 3 weeks ago

I have mobility issues but found that First Air was very accommodating and helpful. The meal was palatable and nutritious. Beverages were offered throughout the flight and the hot cookie was a tasty treat. Sadly the fares are expensive as is most things in the North.

Domestic Economy Ottawa - Iqaluit
Thank tantecarol
Level 1 Contributor
4 reviews
Reviewed 3 weeks ago

One of the worst customer service I have ever received. My entire Business travel was planned from Iqaluit.. Arctic Bay.. Resolute Bay and back to Iqaluit. I specifically booked my meal preference as VEGETARIAN, but somehow the staff screwed up and I ended up eating a small pack of pretzels for all of my meals. I was even told by...

Domestic Economy Iqaluit - Arctic Bay

Thank Rutvik P
Montreal, Canada
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 2 May 2018

We took the flight from Ottawa to Iqaluit, and, several days later, the flight back to Ottawa. Both went smoothly. The plane had a 3 by 3 configuration with about 25 rows of seats. I had the impression that the flight attendants knew several of the passengers, as there aren't many flights to Iqaluit. The general atmosphere on the flight...

Domestic Economy Ottawa - Iqaluit

1 Thank rhudson2018
Seagrave, Canada
Level 3 Contributor
21 reviews
16 helpful votes
Reviewed 11 April 2018

A nice flight to Miami for a Celebrity Cruise. Flight was on time, friendly attendants with beverages and hot meals provided. Smallish seats but it was only 3 hours. Friends fly FirstAir to Nunavat with the same praise.

USA Economy Toronto - Miami
Thank Rednecksx2
Hamilton, Canada
Level 1 Contributor
4 reviews
Reviewed 10 April 2018

Very friendly staff. Great service! Hot meal and beveridge wa a very pleasant surprise! Plenty of leg room and clean.

USA Economy Hamilton - West Palm Beach
Thank CathyAnz64
Level 3 Contributor
20 reviews
6 helpful votes
Reviewed 10 April 2018

This is a great airline with friendly staff, hot meals and drinks and no luggage charge for our occasion, The only negative is that when we arrived in Miami, we had to walk for about 35 minutes to get to our bus. Celebrity said it was about a 10 minute walk. Resolved on return trip., we had to deplane outdoo9rs...

USA Economy Moncton - Miami

Thank donf456
Winnipeg, Canada
Level 6 Contributor
784 reviews
171 helpful votes
Reviewed 22 March 2018

First Air flies charter for Calm Air on their 737s. The front end of the jet is fit for cargo so you are in the 'back' relatively speaking. The staff were amazing. One of the flight attendants grabbed a baby from a young mother as she was trying to figure how to get back to the rest room. He solved...

Domestic Economy Winnipeg - Rankin Inlet

1 Thank SenorGancho
Ottawa, Canada
2 reviews
1 helpful vote
Reviewed 1 March 2018

Excellent and attentive cabin staff, clean plane interior and flight included meal and beverage service!! We were super shocked at this service but that is the way flying was not too long ago. The staff and service made the flight a very pleasant experience.

Domestic Economy Ottawa - Iqaluit
1 Thank kazimieraa2018
Vancouver, Canada
Level 3 Contributor
8 reviews
7 helpful votes
Reviewed 9 January 2018 via mobile

They always charge an abhorrent amount of money for baggage, and constantly delay and cancel more than the other carrier. I have a special request meal, which never comes so I end up starving. I didn't book with them again, my work did, however, never again.

Domestic Economy Ottawa - Iqaluit
1 Thank Kyle J
Kuujjuaq, Canada
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 9 January 2018

For a small airline, they take better care of their passengers then Air Canada does, congrats on the awesome service. You are not offered peanuts or a pack of cookies but an actually meal, which you don’t see anymore on flights. You even get a glass of wine!

Domestic Economy Kuujjuaq - Montreal
1 Thank xena62
See travel tips for airlines
“Dress warm as you have to exit the plane on the runway”
tantecarol, 30 May 2018 | Read review
“If you want free leg room, accept sitting at an exit.”
Rednecksx2, 10 Apr 2018 | Read review
“Leaving Ottawa on a Monday ensures a crowded (full) flight. If you can leave on any other day do it.”
kazimieraa2018, 28 Feb 2018 | Read review
“Check out North Air flight”
hawkin17, 29 Aug 2017 | Read review
“Bring a good book along as there is no inflight entertainment.”
Coffeemate5555, 30 Jun 2017 | Read review
Show next 5 travel tips 5 of 9
About First Air
Founded in 1946, First Air (7F) is a Canadian-based airline that has scheduled passenger service to more than 30 destinations. The majority of its flights are to points in Nunavut, Nunavik and the Northwest Territories, but the carrier also flies to Alberta, British Columbia, Manitoba and Ontario. First Air also offers charter flights. It operates from a primary hub at Ottawa Macdonald–Cartier International Airport (YOW) and secondary hubs at Yellowknife Airport (YZF), Iqaluit Airport (YFB) and Rankin Inlet Airport (YRT). First Air also has a codeshare agreement with Air Greenland (GL).
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