We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Winair


100 reviews
Headquarters: Princess Juliana International Airport, Simpson Bay St Martin / St Maarten 1 (721) 545-4237 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

100 Reviews from our TripAdvisor Community

Write a Review

100 reviews from our community

Filter reviews by popular destinations:
All reviews St Martin / St Maarten St. Barthelemy Saba Curaçao St. Eustatius Dominica Nevis Tortola Antigua Santo Domingo San Juan Aruba St. Kitts
Traveller rating
Cabin
  • (80)
  • (0)
  • (0)
  • (0)
Route
  • (78)
  • (1)
  • (1)
  • (0)
  • (0)
  • More
Language
  • More
Showing 80: English reviews
Cambridge, Canada
Level 3 Contributor
14 reviews
14 helpful votes
Reviewed 5 days ago
NEW

Never again. Have flown on lots of smaller airlines, cramped seating expected and all part of the experience, but terrible customer service is not. Wish we had known before, but guess they regularly overbook flights as people worth more than luggage and then put luggage on another flight that departs later. They are not upfront and don't inform you of...

Date of travel: March 2019
More 
Caribbean Economy Tortola - St Martin / St Maarten

Helpful?
Thank Todd L
Harvard, Massachusetts
Level 4 Contributor
39 reviews
10 helpful votes
Reviewed 3 weeks ago

Going down the flight was delayed 2 hours. We then were called to the gate and submitted boarding passes. Agent had trouble counting/reconciling boarding passes - took her 1/2 hour to let us board. We boarded, safety lecture, the captain comes on intercom - sorry folks I have a problem with this aircraft and we won't be flying it tonight....

Date of travel: February 2019
More 
Caribbean Economy St Martin / St Maarten - Dominica

Helpful?
Thank bres130
Ocean City, New Jersey
Level 2 Contributor
6 reviews
Reviewed 3 weeks ago via mobile

We flew from Sint Maarten to St. Barths to have lunch and a driver took us for a wonderful tour of the island. Great quick flight, there and back. Pleasant crew. Airport easy to navigate. Stunning views from the plane.

Date of travel: February 2019
Caribbean Economy St Martin / St Maarten - St. Barthelemy
Helpful?
Thank Elizabeth S
Toronto, Canada
Level 4 Contributor
33 reviews
12 helpful votes
Reviewed 4 weeks ago via mobile

Really nice airline. Would Highly recommend. Great service. Comfortable planes. Very good pilots. Prompt.

Date of travel: February 2019
Caribbean Economy St Martin / St Maarten - Tortola
Helpful?
Thank melissamU6341VL
Rockwood, Canada
Level 3 Contributor
17 reviews
15 helpful votes
Reviewed 17 February 2019

Good flight left on time and arrived on time. Strong trade winds pushing us along. For those whose got upset at their lost luggage. Our story is different. We flew Toronto to St Maarten SXM on WestJet. Checked a bag only to SXM because WestJet only tagged baggage to SXM. On arrival at SXM airport staff at the luggage carousel...

Date of travel: February 2019
More 
Caribbean Economy St Martin / St Maarten - St. Barthelemy

Helpful?
Thank QuentinWJ
Mount Standfast, Barbados
1 review
Reviewed 14 February 2019 via mobile

The customer service in St Maarten is terrible!! The staff are rude,unhelpful and simply don’t care that they have lost you’re luggage. The staff are lacking the most basic customer service skills and no one will take any responsibility to deal with your enquiry. In the last 3 days I’ve spent at least 4 hours at the airport trying to...

Date of travel: February 2019
More 
Caribbean Economy Antigua - St Martin / St Maarten

Helpful?
Thank N9716KJrachelc
Miami, Florida
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed 30 January 2019

We had same day round trip tickets to go from Sint Maarten to Saint Barthelemy. We arrived at the Juliana airport the 3 of us at 8AM and got our boarding passes, we took off 10minutes early. The landing was really well done by the pilots. Our experience was great, we enjoyed it! On our way back we were offered...

Date of travel: January 2019
More 
Caribbean Economy St Martin / St Maarten - St. Barthelemy

Helpful?
1 Thank malakou22
2 reviews
Reviewed 20 January 2019

Winair, the company of shame! I travel around the world often and Winair is the worst company I have ever taken. I made two trips from France to St. Barth, with three flights in all (Pau / Paris, Paris / Saint-Martin and Saint-Martin / Saint-Barth). These flights cost 1500 euros. On two occasions, I could not take the flight between...

Date of travel: November 2018
More 
Caribbean Economy St Martin / St Maarten - St. Barthelemy

Helpful?
Thank profil971
Bruges, Belgium
Level 4 Contributor
43 reviews
9 helpful votes
Reviewed 9 January 2019

There is nothing wrong with the flight itself, it is almost a ride in an attraction park. There is something terribly wrong with their reservation system. We booked a flight at 11:10 and during checking in they said: your flight has gone, it was at 8:25. They changed it a couple of months after booking without notifying us. But when...

Date of travel: December 2018
More 
Caribbean Economy St Martin / St Maarten - Saba

Helpful?
1 Thank Jessica V
1 review
Reviewed 4 January 2019

. Baggage handling departments are terrible. Their customer service manager Yolanda is very unprofessional and unsympathetic to stranded passengers with missing luggage. They simply don't CARE. I wonder who owns this airline and not providing basic training for their staffs and more so the management.

Date of travel: January 2019
Caribbean Economy St Martin / St Maarten - Saba
Helpful?
Thank twinter_788
See travel tips for airlines
“Try Liat or Seaborne”
bres130, 28 Feb 2019 | Read review
“Small aircraft are used because the runway in St Barts is short. Ferry only other option to get there.”
QuentinWJ, 16 Feb 2019 | Read review
“Get to the airports early”
malakou22, 30 Jan 2019 | Read review
“Double check your reservation and always bring a printed ticket!”
jessicav863, 8 Jan 2019 | Read review
“inform yourself intime”
wijnandl2016, 8 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Winair
Founded in 1961, Windward Islands Airways, also known as WINAIR (WM) is a St. Maarten-based airline. WINAIR flies to 10 other destinations from its hub at Princess Juliana International Airport (SXM). These include Antigua, Dominica (Canefield and Douglas-Charles Airport), Guadeloupe, Nevis, Saba, San Juan (Puerto Rico), Saint Barths, St. Eustatius, St. Kitts, St. Maarten en Tortola. The airline also has about a dozen interline agreements with other airlines, and code share agreements with Air France and Air Antilles. WINAIR has a fleet of six aircraft: Five DHC-6 Twin Otter 300 planes, one ATR 42-500.

20 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (20)
Viewed
Airport (2)
Viewed
View from Window (8)
Viewed
Cabin (1)
Viewed
Other (9)