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Thai Vietjet

Headquarters: '100/519 Moo 2, Chaeng-Wattana Rd', Bangkok Thailand

Overview

2.02.0 of 5 bubbles214 reviews
Legroom2.5 of 5 bubbles
Seat comfort2.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service2.5 of 5 bubbles
Value for money2.5 of 5 bubbles
Cleanliness3.0 of 5 bubbles
Check-in and boarding2.5 of 5 bubbles
Food and beverage2.0 of 5 bubbles
214Reviews
88Photos
34Tips

Reviews
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2.0
214
Excellent
20
Very good
18
Average
17
Poor
19
Terrible
140

Popular mentions


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Mark
Melbourne, Australia
17 contributions
1.0 of 5 bubbles
It's'RatJet' not 'VietJet'. Never again.
Melbourne - Ho Chi Minh CityInternational
The journey from the beginning until the end was a completely chaotic. Prior to the flight, the website was poor design. I had to work around few times in order for me to book the to and returned flights successfully with seat and meal selected. It took 45mins to check-in the luggages for the both flights. Both flights were delayed more than an hour without any updates or any announcements before boarding. My seat couldn't recline in the midnight flight. It made my flight was so uncomfortable. It was a hard and long 8 hours flight. The quality of food was terrible in both flights. When I looked at tbr menu, it charged USD 9. The portion was small and tasted like dog food. Huge issue with the health and hygiene of my returning flight. The plane was so dirty. One water tap in the toilet wasn't working since departure. And the other toilet was running out of the toilet papers. They just refilled the toilet papers before thr plane was landed. I just can't imagine people walked out from the toilet without washing their hands and toilet paper after they were touching the doors, seats and compartments. I was sitting at row 35 in the middle row where I had an extra leg room. I thought I was in the lucky day. Unfortunately, the plane was poorly designed that it didn't has a corridor to allow the passengers to walk across to the other side of the plane when the toilet was occupied. People kept walking in front of your face every 5 seconds for my entire flights.
Date of travel: January 2025
2.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 10 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jo B
2 contributions
1.0 of 5 bubbles
Don't fly with them...
Bangkok - PhuketDomestic
Our booked seats have been rescheduled at check in desk without mentioning any word. In the airplane we noticed and asked the Crew what happened and we payed a higher price for preferred seats. The answer was; we are travelling with kids and it's a common procedure to put families in the rear of the airplane. No word of apology or anything. It's a truly rip off company...
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 7 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nicklas S
1 contribution
1.0 of 5 bubbles
Worst experience ever
Bangkok - Chiang MaiDomestic
Worst airline service ever. The personal is rude and trying to scam your money. Fly with air Asia instead, it is much better.
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Check-in and boarding
Written 28 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Blanch
19 contributions
4.0 of 5 bubbles
It was good
Chiang Mai - Krabi TownDomestic
After checking the reviews on the internet I was scared to even sit on board. It was alright though, we even had a layover in Bangkok - the flights were not delayed nor cancelled and we were feeling safe during the flights. The crew was also very nice.
Date of travel: January 2025
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
3.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 27 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

SIMEON O
Bangkok, Thailand
1 contribution
1.0 of 5 bubbles
Transit Visa not allowed with this Jet
Bangkok - MumbaiAsia
Save your money, not recommended for Transit into different country. Very Bad Flight ever. Transit Visa is compulsory to fly internationally why do you have to suffer your customer? Poor customer service and no receipt generation on email. Step up your game, the worst Jet ever i experienced as a traveler
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
Written 23 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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rahulgajbhiye69
71 contributions
1.0 of 5 bubbles
Don't travel long distance. Especially when your are going on holidays will definitely get disappointed.
Read full review

Sean H
1 contribution
1.0 of 5 bubbles
Do not fly with this airline if traveling internationally. Read their policies extremely carefully as they are substandard from the industry
Read full review

Paula V
1 contribution
1.0 of 5 bubbles
Just fly with another airline
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stevelZ8388HW
Traverse City, Michigan
28 contributions
1.0 of 5 bubbles
Save yourself the grief, and don't check any baggage. They clearly don't know what they're doing because of a terrible business process.
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janzperera
2 contributions
1.0 of 5 bubbles
Don't travel with them
Read full review

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Showing results 1-5 of 34
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